[Resolved] MakeMyTrip India — Non refund of air ticket | |||||
I bought an air ticket for me and my wife for travelling from banglore to trivandrum and the scheduled departure was on september 15, 2016. Payment was made using my credit card. But a few days before the scheduled departure, i received an sms from makemy trip advising me to cancel the booking and do another booking. As i had to visit my parents urgently, i cancelled the booking and made another booking for me and my wife. They promised to refund the money for the first booking with in a week. Now it is more than 4 weeks since i cancelled the first booking. I made many follow ups with makemy trip for the refund. Each time they promised the refund soon. Till now the money is not refunded. Names of passengers are vipul mathew and nikita ann cheriyan. I request you to kindly take necessary steps. Was this information helpful? | |||||
Oct 8, 2016 Complaint marked as Resolved Company has not taken any step so far. I have reminded them many times before I lodge the complaint with consumer complaints. It is almost two months since I cancelled the ticket as per their advice. MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Oct 12, 2016 MakeMyTrip India Customer Care's response Dear Mr Mathew, Greetings from MakeMyTrip!! We are working with Air Pegasus's airline regarding refund towards your booking No. NF[protected]. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus. Regards Team-MakeMyTripCare. Verified Support Oct 15, 2016 MakeMyTrip India Customer Care's response Dear Mr Awasthi, Greetings from MakeMyTrip!! We are working with Air Pegasus's airline regarding refund towards your booking No. NF[protected]. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus. Regards Team-MakeMyTripCare. | |||||
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make my trip support team is not responding not on mail not on twitter.dont book from make my trip.i have mail the issue to support team as well as CEO but after waiting 3 hours in bus stop i come back to my home