[Resolved]  MakeMyTrip India — non refund of flight tickets for cancellation by jet airways

Address:

FLAT 6 PLOT 13 JAYA BLDG, CHEDDANAGAR CHEMBUR, Mumbai City, Maharashtra, 400089

I had booked 2 round trip air tickets from mumbai to geneva by jet airways through make my trip. (Mmt booking id nn[protected] since jet airways flights got cancelled i asked for refund on 18/4/2019.) jet airways told us that the refund procedure has to be initiated by mmt only. Since 19/4/2019 we have made numerous calls to mmt and also followed up through twitter but every time the cool reply given by mmt was that the refund was under process. Yesterday i recieved an e mail from mmt saying that since the claim was not submitted before 20/5/2019 which was the last date given by jet airways for accepting all claims for refunds of cancelled flights i was not entitled for any refund. Why should customers suffer for the inefficient, lethargic functioning of mmt as they have failed to submit my claim before the last date. Mmt does not give email id or cell no of their higher officials but the customer care toll free no officials have a standard reply of sorry for inconvenience. Whom should we approach for justice? Mmt is cheat, liar and swindler of our hard earned money. They must have got refund from jet airways but they are using our money