MakeMyTrip India — non refund of thailand package booking ticket no. nl[protected]

Address:

Tower A,SP Infocity 243,Udyog Vihar, Phase 1, Gurgaon Haryana.PIN 122016, Gurgaon, Haryana

Sir,
I booked thailand tour package from mmt which was seduled from 6 feb 19 to
13 feb 19. For myself and my wife.
On 4 th feb 19 my wife became sick due to paralitik strock. I mail to mmt for
Cancellation of my booking on medical ground. Which was accepted by mmt and they mailed me regarding cancellation. And they told that 50 to 60 percent ammt will be refunded to me.
On 25.04.19 i mailed to mmt for refund. They mailed me that please allow me 24 to 48 working hours for refund.
In my several mail they replied same thing.
From 16.05.19 no one is replying anything else to me. I mailed several times.
As i am senior citizen if any refund is possible refund the amount or tell me clearly that no refund is possible.
Thanks and regards.

Krishna murari sinha