[Resolved]  MakeMyTrip India — non refund of ticket amount

Address:

Mumbai City, Maharashtra, 400614

Hi,
I travelled from west africa (Burkina faso) to india for attending a training program for which i had paid 3, 000 usd as fees for the course. Program was in mumbai from 17th sep to 19th sep.
I was scheduled to travel from mumbai to bangalore on 16th sep and return on 19th sep vide make my trip booking id nf[protected] on 1st aug 2018 and paid rs 8, 126
However due to some visa issues of the faculty the training program was rescheduled from 24th sep to 26th sep 2018
I wanted to reschedule this flight due to my change of plan and selected date change. To 23rd sep and 26th sep. But:
1. The transaction was unsuccessful in first attempt but an amount of 16, 732 was debited from my account
2. The second transaction went through and 16, 732 was again deducted from my account.
After few communications with mmti, they refunded 16, 732 on 14th sep (Excess deduction at point no 1 above) vide 4 transactions as below:
• ref no [protected] :5, 958
• ref no [protected] : 2, 168
• ref no [protected] :2, 168
• ref no [protected] : 6, 438
• total : 16, 732/
Later on 22nd sep when i tried to do web check in for my flight on 23rd sep (Mum-blr) i came to know that my ticket has been cancelled instead of rescheduling. I booked a new ticket on jet airways web site (Pnr no idzjpq)
After neumerous communicaitons with mmt they refunded the amount 16, 732/ which they deducted for rescheduling on 25 sep 2018.
However had mmt rescheduled my ticket i would have been using the ticket amount, whereas when they did not reschedule my in spite of my double payment, i would like my original booking of rs 8, 126/- to be refunded to me.
Had i not tried to do web checking and went to airport for travel on 23rd sep, i would have missed my training program for which i spent 4, 000 usd for flight and 3, 000 usd towards fee for the course.
On principle ground i want this money to be refunded to me as mmt did not provide any service to me for this amount hence i should be paid this refund.