MakeMyTrip India — Not refunding my cancelled ticket amount

I deepalakshmi s have booked flight from make my trip (Booking id: nf[protected]) on 17.03.2020.

I) to travel from mumbai to chennai (Indigo) on 25.03.2020 (Pnr: lkltkg). Flight ticket cost paid was rs.4257.

The flights was cancelled due to nationwide lockdown.

· on 22.03.2020, i have rescheduled my flight of pnr: lkltkg to 24.04.2020. Rescheduled flight ticket cost was rs.2492 and the refund amount was rs.1765. But i have not received the refund amount yet.

Subsequently, due to extension of lockdown, the flight ticket was again cancelled by airlines for the rescheduled booking. For the same booking, i got message and mail for credit amount of rs.2492 only as the flight was cancelled again due to lockdown.

I have been repeatedly mailing makemy trip ([protected]@makemytrip.com, [protected]@makemytrip.com, [protected]@makemytrip.com). I have mailed on these dates: 03.05.2020, 06.05.2020, 25.05.2020, 06.06.2020 to refund my amount of rs.1765.

Indigo has confirmed me that the balance amount of inr 1, 765 has been processed from their side on 22nd mar'20 via mail (Attached mail copy herewith) into the travel agency account (Make my trip) and has asked me to contact make my trip. I have been repeatedly trying over phone or mail to contact customer care representative of make my trip but no response for the mail nor over phone.

I have been repeatedly mailing and lodging complain but same reply is coming that "my ticket amount of rs.2492 is protected as credit shell". But where is my remaining refund amount which has been processed from indigo side. Refund my balance amount (Rs.1765).

It's been more that 3 and half months and makemy trip has not refunded my amount yet. Its an act of fraud and mental harassment to me as i was keep on calling them but no response either over mail or phone. I need compensation for the same.