[Resolved] MakeMyTrip India — Not refunding the package amount/or considering the request to change the date of tour

130131

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Most humbly i would like to draw your attention towards my grievance. I had booked for a tour package with make my trip for indore and ujjain for a pilgrimage with my old parents. I had booked the tickets in june, 16 and my travel was for 12th august, 16. The cost of the package is 31000/-.

On 12th of august my tickets were not confirmed as per the railway chart and my tickets got cancelled. As the tickets were not confirmed i could not take the journey and i contacted make my trip team to consider changing the dates of my tour.

I requested make my trip to change the dates of my travel keeping the package as it is.

They are neither changing the dates of the package nor refunding my amount.

Request to please look into my case and help me to get the dates changed of my package or refund of my money.

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Sep 18, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

MakeMyTrip India Customer Care's response Dear 130131

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care