MakeMyTrip India — online flight ticket booking

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India, Gurgaon, Haryana

My mother and I made plans to travel to Munich to visit my brother and so I booked a roundtrip Lufthansa flight from Mumbai to Munich on MakeMyTrip (booking id: NN[protected] costing 90, 390.
Our flight to Munich was at 00:50 hrs on 23 September 2019. About 3 hours before the flight, I called makemytrip to enquire regarding date change for my return flight and the MakeMyTrip agent erroneously cancelled my entire booking on the Lufthansa portal (the booking was intact on the makemytrip portal). He cancelled both mine and my mother’s onward and return flights! The shock and stress we went through at that point is indescribable. We were at the airport, planning to board our flight at 00:50 and all of a sudden, the staff at the Lufthansa counter told us that our bookings have been cancelled!!! I tried calling MakeMyTrip many times to help us out through this, but they didn’t even extend the slightest help possible. My calls were simply put on hold.
Tickets at the airport were extremely expensive and I thought it was best to cancel our travel plans and head back home. However, my mother who is 55 years old and a single parent suffers from depression. She had an anxiety attack and broke into tears as she very badly wanted to meet her son at the earliest. Hence, I had no choice but to purchase new tickets at the airport, which cost me 173640.
This was an extremely stressful experience for both o[censored]s. Immediately after reaching Munich, I wrote several emails to MakeMyTrip asking them to fairly compensate me for putting us through this ordeal. I requested them to pay me 173640 + 90390 as they had to compensate us for the horrible stressful experience they made us go through. This is a very small compensation considering what they made me and my mother go through! Ideally they should be paying us 10 lakhs or so for this irresponsible goo[censored]p! We were on the verge of cancelling our entire travel plan because of them. The time, money and effort that we put into getting our visas and planning the trip would’ve gone to waste because of this careless behavior from their side! I had to watch my mother have an anxiety attack and cry her eyes out at the airport because of them. What they made us go through was painstakingly horrible.
After several follow-ups, they finally replied and accepted that they made a huge mistake and agreed to pay me 173640 + 90390 and give additional travel vouchers of Rs 5000 on MakeMyTrip portal (have attached all mails). However, they again cheated me by paying only Rs 173640! I have been following up with them for the remaining amount but they aren’t replying to my mails. Request you to please help me out in getting the entire compensation from them.