MakeMyTrip India — Post covid-19 lockdown cancellation refund amount not credited to my account

Booking id :: NF[protected] for PNR E52B9N & E4ZUFQ
air asia flight cancelled due to covid-19 lockdown during April 2020.

As per govt of india directives, the air asia provided option to untilise the cancellation refund amount for any future bookings by May/June 2022 and put the said amount in the credit account with them.

On 14/1/2021, without our consent / prior intimation to us, the air asia has said to have redeemed the refund amount and paid it to the agent, m/s. Makemytrip on 19/1/2021.

Since 17/1/2021, i was in constant touch with Makemytrip through mails, whatsapp, twiter, etc but my efforts in getting back the refund amount of about rs.22, 000/- approx. Gone in vain. No person of the agent is available for talks in this regard. Their toll free numbers are not working. The customer service links are having only automated replies which are useless.

[1] under my pnr no. E4ZUFQ, makemytrip has credited only rs.36/- to my wallet and washed their hands instead of refunding the entire amount which we strongly oppose.
[2] under my pnr no. E52B9N, the makemytrip has said to have processed the refund of rs.10, 529/-. Its statements as to the details of bank account to which the amount was said to have credited is misleading by that
(a) in mail mmt states that the amount was credited to my bank account details provided on 23/1/2021. But,
(b) in whatsapp, it states that the amount was credited to my wallet. And,
(c) in online link provided, it states that the amount was credited in upi linked bank account.

But, till date the amount is not credited to my any of accounts stated under a, b & c above.

Though vide mails dt. 7/2/21 and 12/2/21 of ms. Ankita, the mmt has expressed their regret for the inconvinience and asked me to bear with them for another 7-8 days for credit of amount, on follow up mails, vide mail dt. 22/2/2021, the mmt has closed the issue without refunding the amount.

The entire process is very harrassing in nature, wastage of my valuable time, mental torture and an attempt by the mmt to avoid the customer and to keep the refund amount with yourself.

Hence, i request the authority to look into the same on priority and arrange to refund the entire amount of both the to & fro tickets under the said PNRs.