[Resolved] MakeMyTrip India — refund delayed

Chikku Prasad

from Mysore, Karnataka

Address:	Thiruvananthapuram, Kerala
Website:	Make my trip

Booking id nf[protected]

My flight was cancelled by indigo. Indigo customer care informed me to contact makemytrip regarding the refund. I contacted makemytrip on the 17 of november 2017. They informed me they have manually initiated the refund. On 23rd i got a part of the amount 250rs. On the same day i made a call to the customer care and checked. They informed me that the remaining full amount will be be credited in 48 hours. On 25 th i again contacted and got the same reply saying 48 hours.
Again on contacting the customer care on nov 27th night i got a new answer that my money will be credited after 8 days. If they can refund rs within 4 to 5 days then why this much time for the main amount. Also each time i call why they are saying a different reason. This was a really bad experience from makemytrip.

Was this information helpful?

No (0)

Yes (0)

Feb 5, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

MakeMyTrip India Customer Care's response Dear Chikku Prasad,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

First and foremost, we are sorry for delay in response further, in reference to the refund of balance amount of Inr 5472/- against flight cancellation, as checked the refund has been processed manually on 25-Nov-17 since the same was not initiated initially due to some tech issue. We hope the refund must have been credited into your bank account now. Please revert if the concern is still unresolved.

Assuring you best of our services.
Team-MakeMyTrip Care