MakeMyTrip India — Refund for cancelled booking

Hi,

My flight was on 3rd April 2020 from Back Dubai to Delhi, but due to Covid issue we cancelled the booking.

We booked flights from (MakeMyTrip) MMT.
On 20 October Airline( Air India Express) credited my complete refund to MMT.
Regarding this we didn’t received any intimation.

MMT despite of returning our money back stated on portal that this money has been credited as a Credit Voucher which can be used only against Air India Express future bookings within one year.

Now, when I try to book, it states that AIR INDIA EXPRESS is not issuing inventory for bookings.

My simple concerns is as below:
1. Why MMT is not refunding my money back in Cash when airlines have completely refunded them in Cash.
2. Why they are restricting us from using credit voucher when AIR INDIA EXPRESS has not put any such conditions.
3. Why they are not leaving any way through which we cam connect with them.

They have designed their system in a way that customers remain helpless, you cannot email them regarding this coz they state AI express is not allowing new booking.
You cannot contact their customer care coz for such request their Customer care department are not entertaining customers.

Very bad experience, I will never book through MMT.

I need my money back and request you to take strict actions against such companies who even after getting refund of our money playing such bad tricks to hold funds with them.

Attaching 3 photos:
1. Cancelled and refund proof from Airlines to MMT
2. Screen shot from MMT portal stating that AI Express isn’t allowing new bookings.
3. FAQ’s regarding usage of credit vouchers from MMT .

Thanks and regards,

Karan Mutneja
[protected]