[Resolved] MakeMyTrip India — refund for flight cancellation

John Jose Akkara

from Edakkulam, Kerala

Website:

Makemytrip

I had booked a flight ticket through makemytripand placed a part cancellation request as vistara airline changed their timing. The cancellation was raised on 6th of march. Till now i have not received refund. As per their sla they had to refund me the money latest by 21st of march. Everytime i call customer care, they would say it is a technical error and i would get the refund in 24/48/72 hours. At least 4 of their customer care executives have promised to call me back within a time frame that ranges from 1 hour to 24 hours. But all of them had made it a point that they will not call me back with an update. Customer care at makemytrip looks like a joke. I want refund of my part cancellation as soon as possible as i have exceeded my limits of patience.
One of the reference numbers of my multiple fruitless call to the customer care is - [protected]

Was this information helpful?

No (0)

Yes (0)

May 5, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Mar 31, 2018

Updated by John Jose Akkara I called them up again and now they are saying me to wait another 7 business days. I am disgusted by their utmost disrespect to customers. They have now promised that I will receive a supervisor call in 10 minutes. When I asked for a reference number for the call, they are acting like they can't hear me. No response for a minute and the call got cut. How can a company be so callous in their behaviour is beyond me.

Mar 31, 2018

Updated by John Jose Akkara "Absolutely pleased to treat you like a beggar for your own money sir. Please wait for 10 days sir. Then when you call back after 15 days, we can say that we will process it in 3 more days. Then after 3 days we will call back again to say to wait for 7 more days. We love to treat you like a beggar for your own money sir." - This is the attitude of makemytrip.

Verified Support

Apr 04, 2018

MakeMyTrip India Customer Care's response Dear John Jose Akkara,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we are unable to retrieve booking details with the help of provided ref. no. so, request you to please provide us with the following details: -

Booking id
E-mail or Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care