MakeMyTrip India — refund issue-nh[protected]

I booked hotel through make my trip on 20th feb, 2020. Booking id nh[protected]. Travel date 24th feb, 2020 to 29th feb, 2020. Payable amount rs. 15289/-

Amount got deducted twice from my account.
Transaction reference numbers
[protected]: rs. 15289
[protected]: rs. 15289

I paid this amount through axis bank credit card. Statement generates on 18th of every month thus i cannot provide statement yet. Checked with axis bank, they confirmed that amount credited to vendors account.

I am following up with make my trip team since 25th feb, 2020 regarding same. Following complaint numbers generated so far.
[protected]
[protected]
[protected]
However, i am not getting proper response from mmt team. They are just assuring me that they are working on it. Its been more than 25 days and i have not received any refund yet. I am not getting any positive response from mmt.