MakeMyTrip India — refund issue pending since a week and no one is responding from team

I had booked one resort room through mmt booking id - nh[protected]
Though it was prepaid booking we did not get the room category which we had booked. Also had many issues with the hotel. So mmt committed me to refund my money in 24-48 hours, but its been week now, i have not got any response from them, i am continuously chatting, mailing, calling to customer care. I am getting only one response "your issue has been escalated, you will get revert in next 24 hours, you will get call from the person who committed about refund"
But from 24th september, today 30th september, i have not got any response from mmt support.
As per screenshot attached please find names with whom i have talked so far :

Shubra kumar paul - person who committed about refund.

Harshal
Sanjana
Yash
Pallavi - who said, you will get call from shubra
Pankaj
Jyotsna