[Resolved] MakeMyTrip India

[Resolved] MakeMyTrip India — refund needed

J jalaal

Dear sir, I am writing to complain about the cancellation of my confirmed flight to paris on november 15th ( Booking id nn[protected]. The status of this booking has been "confirmed" on my booking page since payment was processed around mid-september and until departure day. Also i had not received any mail from mmt about any payment failure, change or cancellation of my booking. However at the airport checking counter 3 hours before my flight, i was told this ticket has been canceled since mid-september. After contacting mmt by phone, i was told this booking was canceled because of payment failure. However the payment was done in 2 transactions : rs20, 000 by debit card and rs18, 013 by bank of india internet banking, both successful. No effort was made by your representative on the phone to help me get on my flight and i was only offered some apologies for the inconvenience and told that on top of everything i would have to pay a cancellation fee!!! Since i had some important arrangements in france and onward trains and hotel bookings, i had no choice bu to buy a new ticket with airfrance at the cost of 55817rs. I will now appreciate if you can finally recognize your full responsibility in this matter and act upon it. Of course not only do i absolutely refuse to pay any cancellation fee, but i also expect you to to cover the extra charges i had to pay to get onto my scheduled air france flight. Was this information helpful? No (0) Yes (0)
Dec 30, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 MakeMyTrip India Customer Care's response Dear jalaal Greetings from MakeMyTrip!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, while validating your case we have found that, the total booking amount was Inr 38013/- out of which Inr 20, 000/- was paid by customer on 15-Sep-17 at 12:46hrs. and there was balance amount of Inr 18013 which needs to be paid by customer till 21:00hrs. as per the confirmation mail sent However, balance payment was not made by the customer on time. Team has sent multiple reminders and also made call to customer to make balance payment but, balance payment was made by customer at 23:27 hrs on 15-Sep-17. However, timeline for making balance payment was 21:00hrs. on 15-Sep still team has waited till 22:00 hrs for payment and sent multiple reminders to customer but, payment was not made within advised time frame due to which booking was cancelled by the backend team. As checked, team has processed a refund of Inr 36969/- post deducting minimum charges of Inr 1044/-. We regret to inform you that, no further refund is possible on this case. We thank you for contacting us. Regards, Team-MakeMyTrip Care
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jalaal

this is scandalous and i will make a point of advertising your revolting conduct on social medias. These are plain lies : You never contacted me about payment problems and cancellation of ticket. Proof of this is my ticket was still "confirmed" on your site until departure. Refusing to take responsibility for your mistakes demonstrate how poor your business standards are. I feel sorry for all the customers and employees you are thus cheating daily.