[Resolved] MakeMyTrip India — refund not done for more than 4 months

HimajaD

from Bengaluru, Karnataka

Website:

www.makemytrip.com

Flight booking id - nf[protected] (Makemytrip). Had booked round trip in november. Flight - indian airlines delayed the flight and we had to book another flight (Indigo) in the airport to reach on time for our appointment. Indian airline has given documented proof (Have attached) to refund the full amount.
Despite of multiple calls and requests makemytrip has not yet refunded the ticket money. Even after repeated calls to the customer support there is no response on the status of my refund.

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Apr 20, 2018

Complaint marked as Resolved

I don't understand why they need my email id or mobile no again to be provided in a open platform. I am sure they can get all the details through the booking id /complaint id. Very poor customer support, for no reason they are just delaying to pay the refund. Despite of repeated calls to support support no action has been taken so far. How every time they close the complaint as "Resolved" without giving any update

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

MakeMyTrip India Customer Care's response Dear HimajaD,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

E-mail id or
Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Apr 20, 2018

Updated by HimajaD Please find my complaint id [[protected]] all details are available in the same.