MakeMyTrip India — refund not received from 7 months for booking ref no nn[protected]

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India, 122002

I booked 3 tickets with booking ref no. Nn[protected] dated 13-mar-2019, pnr no. Ebkrte jet airways flight delhi to doha for 07-may-2019.
I received a mail on 18-apr-2019 that the flight was canceled by airlines. Makemytrip agents promise refund will be reflected in the account within 7 days. I received an mail on 07-may-2019 the refund amount of inr 11184 for makemytrip booking id nn[protected] has been successfully processed.
But this amount only for 1 ticket another 2 tickets refund not process yet.
I called much time to customer care regarding this they said to wait for some time. I am waiting for 7 months but i did not get my refund. They are not giving any alternate, due to this i and my family suffering from last 7 months, how i can survive, i am very disappointed. Please help us and take action regarding this for my refund.