[Resolved] MakeMyTrip India — refund not received from mmt

Rima Kaniyath

from Mumbai, Maharashtra

Website:

www.makemytrip.com

I had booked my ticket on Air Pegasus's airline from through www.makemytrip.com, The flight was between Bangalore to Kochi on Sat 20th AUG 2016 and after few days i got to know they cancelled the flight

Its been 1year 10 month am didn't get my refund for cancellation of flight Air Pegasus's airline booking No. NF[protected], when ever am contacted MMT they are telling they didn't get refund from Air Pegasus's airline.
I called MakeMyTrip 100 times but no one responds. I even posted them a compaint through their website but no response what so ever.

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Aug 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Rima Kaniyath

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, please be advised that, we are working with Air Pegasus's airline regarding refund towards your booking. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however, it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.

Request your patience under these force majeure conditions.

Assuring you best of our services.

Team-MakeMyTrip Care