MakeMyTrip India — Refund not received... it's been more than 7 months.

Dear Sir/Madam,
I had booked my air tickets for three people with MakeMyTrip for a trip from Toronto to Mumbai on August 03 via Delhi on Air India. This flight was cancelled by the airline due to COVID-19. MakeMyTrip has raised the refund request with the airline. I was told that it will take 90-120 working days to get the refund. It is now 7 months. After multiple follow ups with the travel agency I am still awaiting the refund and getting the same response that they are awaiting refund from the airline.
Here is my booking ID: IN1B[protected]
Passenger Details:
• Neelam Pankaj Shah
• Shweta Sagar Shah
• Ayaan Shah
Refund application #s: [protected], [protected], [protected]
Ticket amount: 88, 902

I am not getting any new update from MakeMyTrip or Air India.

Will really appreciate the support in speedy resolution of this.
Sincerely,
Sagar
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8081
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information