[Resolved] MakeMyTrip India — Refund not received MakeMyTrip Booking ID NF[protected]

shamna05

from Ferokh, Kerala

Address:	560041
Website:	www.makemytrip.com

I received the below mail on 19.12.2016
"Dear Shamna Mol,

Please note that we have initiated a refund of INR 1, 111 against unsuccessful MakeMyTrip Booking ID NF[protected].
It will take us a maximum of 24 hours to process the amount into your account. Post that it might take up to 3 working days in case your issuer bank is private or SBI, else up to 12 working days in case of nationalized bank for the amount to reflect in your account. MakeMyTrip unfortunately has no influence on these timelines post refund is processed.
Apologies for the inconvenience caused.
We look forward to assisting you again!
Team MakeMyTrip"

But yesterday i got a call this is a technical error and this happens regularly with make my trip by one Manager Ismail

Not appreciated by a professional company . Do the needful for the refund
Regards
Shamna
[protected]@gmail.com
Mob : [protected]

Was this information helpful?

No (0)

Yes (0)

Feb 11, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Dec 30, 2016

Updated by shamna05 Reply much appreciated

Verified Support

Jan 03, 2017

MakeMyTrip India Customer Care's response Dear Shamna05

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, we have validated your case at our end and found that, customer has tried making a flight booking on 19-Dec-16 but the same has got failed also, found that only 55 payback point has been charged from customer's account. The refund of the same has been processed on the same day of transaction. But, due to some technical glitch at our end, incorrect confirmation was sent to customer regarding more refund than actually charged. We sincerely apologized for the same.

Assuring you best of our services.

Team-MakeMyTrip Care