MakeMyTrip India — refund of booking id nf[protected]

swati creado

from Pune, Maharashtra

Address:

400064

Booking id nf[protected]
Air india flight ai570 on 31st october 2019from mumbai to chennai was delayed by 5 hrs. I had to book another flight as i had connecting flight from chennai.
I was given print out by air india at chennai airport to claim full refund. I submitted all the documents on 7th november 2019 but the case is still not resolved in spite of calling, sending emails with documents again and again.
I am told by mmt representatives they will solve case in 24hrs - 48 hrs. Today being 19th december 2019 still no resolution. Mmt supervisor is not intrested in solving the matter.in spite of me calling several times no call back from supervisor though promised for call back by mmt representatives.
Air india has also sent mail that i am eligible for full refund. Still mmt is delaying. Please solve this matter.

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MakeMyTrip India customer support has been notified about the posted complaint.

Dec 22, 2019

Updated by swati creado No reply from MMT .. R they interested in resolving the issue . I have email from Air India stating I am eligible for full refund but still MMT is not refunding my money.
Mail from Air INDIA...

Dear Ms.Creado,
Greetings from Air India !

At the outset, we sincerely apologize for the inconvenience that may have been caused to you while availing our services because of rescheduling of our flight AI570 of 31October19.

Despite it being our constant endeavor to operate all flights on time, sometimes the flights do get canceled / delayed / disrupted / combined at the last minute due to various constraints such as technical, operational, Air Traffic Control, bad weather, late arrival due to traffic congestion, etc, reasons which are beyond our control. In this case the flight was delayed due to technical reasons.

However, whenever a flight is rescheduled, passengers are informed immediately on their contact number, via SMS and Calling, so that they can make the alternate arrangement if required. Accordingly our Contact Center initiated the same. We would also like to inform that when a flight is delayed at the last minute due to above reasons and majority of the passengers are at the airport carrying out such a exercise turn futile.

As per our records, your PNR (booking reference ) has a remark "FULL REFUND AS PER FARE RULES BOMMAA SEC ONLY//REF MAA DM", which is sufficient for you
to get refund. Please contact your travel agent who has issued your ticket.

Trust this clarifies.

Notwithstanding the above, we assure you that it was not our intention to cause you any discomfort and any inconvenience caused is once again sincerely regretted.

However, please be assured, our efforts are continuously on to enhance our services in all areas up to passenger expectations including on time performance.

Jai Hind

Regards

M Khandekar
Assistant Manager (C)
Traffic Services
Air India