[Resolved]  MakeMyTrip India — refund of money for my flight ticket cancellation

My booking i. D nf[protected]
Pnr y1hr9
E ticket no 098-[protected]
Flight air india ai - 672
Date 20/09/2017
Madurai to chennai

Ticket cancelled at air india counter in madurai airpport due to delay.
Actually the ticket has been cancelled in air india official counter itself at madurai airport at 10.45 a. M on that day and i have seen myself the ticket pnr get cancelled citing the reason - flight get delayed and been told the ticket amount fully refunded to my account.
I have the cancelled ticket with air india attestation
Since i booked through makemytrip site it should come through your account.
It was a emergency situation, so i contacted the airindia counter. And cancelled the ticket.
I emailed to your service desk.
They replied - we regret to inform you that as per the airlines, you have failed to board the flight, in this case only saturated taxes will be refunded by the airlines. Hence, we request you to provide us the clear stamped document with the applicable refund amount mentioned by them, so that we can escalate the case to the concern team.

It is not the case of - (Not boarding the flight.) it is a case of cancelled ticket. You please contact airindia office and reply.
I contacted airindia airlines office they said the ticket get cancelled as per their records.
How come you cite that i have failed to board the flight.
You resolve the issue and refund the amount of cancelled ticket to me