MakeMyTrip India — Refund on cancelled flight

Address:

Hyderabad - 500044

I booked a flight ticket on makemytrip for hyderabd -kochi for november 12 2021 with PNR M9TFHG on flight G8 - 506.

two days later, i was informed by goair airlines that the flight was cancelled and that i had apply for a refund through the ticketing agent makemytrip. they also recorded my request for cancellation and confirmed.

i raised a request for cancellation on makemytrip and received confirmation that my request was being processed.

to may utter dismay, i received a reply today morning that the flight was NOT cancelled and my request for cancellation was not processed and that i had not turned for boarding.

when i checked with goair airlines immediately, they told that the flight was indeed cancelled and the my request was already recorded.

the response from makemytrip was a completely reckless and unchecked answer. there cannot be anything worse expected from a ticketing service.

here are the two messages received from the airlines:

First Message:
Dear GO FIRST Flyer, we are delighted to confirm your booking. Your PNR is M9TFHG for your flight G8 - 506 departing on 12 Nov at 1930 hrs from HYD to COK(Terminal 1). Pls report 2 hrs(Domestic Travel), 3 hrs(International Travel) prior to departure for check-in.

Second Message:
[10:11, 11/11/2021] Nagaraju Malyala: Dear GO FIRST Flyer! We would like to inform you that your PNR M9TFHG on flight G8-506 on 12Nov'21 from HYD to COK has been cancelled. This change is due to issues beyond our control. You may call us on[protected] /[protected], up to 2 hours prior to departure for any changes.

upon receiving the second message, i called the airline and rechecked that the flight was cancelled. i asked them to process the cancellation.

makemytrip make such serious blunders and does not have the courtesy to own the mistake.

moreover, there is no way to write them a mail and even their replies are in the noreply mode