MakeMyTrip India — refund on e flight ticket

Reference no.[protected]Booking id nn[protected] the refund on e flight ticket mumbai - kathmandu-mumbai amount rs 13050 is still not received in my bank card account although ticket was cancelled online at their website on 15th feb 2020. Mail communication is still on without any result. Further the cancellation charges in this agent is high compared to others like goibibo as my recent experience.