MakeMyTrip India — Refund on non pickup

Address:

Infantry Road/Koramangala, Bangalore

Booked Kumta to Bangalore Bus Ticket (SRS Travels)for 23 Feb 21 on line 08th Feb 21 and Ticket Charge Rs 600/= paid through SBI TSP Road Bangalore.
Bokking ID- NU [protected]
PNR -TS[protected]RHWI/34921066
Though I am very well present at Pickup point well in advance 7.40 PM
against departure time 8.10 PM. The SRS agent neither contacted to my mobile [protected] readily available with him Nor responded to my several calls. He failed to pickup at Kumta and on reaching he contacted asking me to come over he will await expressing the regret.
It 20 Kms distance from Kumta to Honavar and I could not able to reach due to availability of vahicles.