[Resolved]  MakeMyTrip India — service inappropriate in tour package

Address:

Kanpur, Uttar Pradesh

Dear sir/mam,
I sachin chhabra working as teacher, saved money for my summer vacation tour and taken a tour package from mmt (Make my trip) with reference i. D-nl[protected]. (Attached is itenary sent by mmt) 20-26 june package of kerala costing inr:90046. I was cheated by mmt on 5 grounds mentioned below-
1) day-1 hotel great escape resort room given was of damp smells and poor infrastructure. Later when i shouted, then my 2nd day stay in same hotel was in better room.
2) boat house stay was committed in luxury boat ‘tarangini ‘ but actual stay was made in old basic boat named ‘symphony ‘.
3) sales girl committed that hotel port palace where we stayed for 2 days (24-25 june night) has swimming pool but hotel was having no swimming pool.
4) our 5th day of tour was monday, it was scheduled to be in kovalam (Refer itenary) and was prescribed visit of zoo, art gallery and museum... Since morning we traveled 150km from thekkaddy to kovalam and found all closed on monday (What a tour planning by mmt)
Last day of tour, we rushed to kanyakumari and came back kovalam but unable to see art gallery and museum.
5) complimentary breakfast was committed in hotel port palace but on morning of 26 june, we waited half - hour in hotel restaurant but no breakfast served, we left for flight empty stomach and grief of being humiliated and cheated.

I hope all my 5 grievances should be settled with genuine compensation from mmt, before i put forward my case to public media portal and wherever possible.
Regards
Sachin chhabra