MakeMyTrip India — Service issues resulting in duplicate booking

Address:	400082
Website:	MakeMyTrip.com Airlines

Dear Sir,

I had tried to book flight tickets from Mumbai to Madurai on 18/04/16 for my parents in the event of my grandmother getting expired. On completion of transaction, I had got a failure confirmation suggesting the transaction did not go through and I will be rewarded with 100 points at the end of re-submitting the transaction. Since there was an urgency and I was not sure on re-attempting with MakeMyTrip, I had to go for ClearTrip.com where the transaction went through successfully . Ticket attached.

After some time I got an email & SMS from MakeMyTrip.com saying the failed transaction has gone through(NF[protected]. I had immediately called MakeMyTrip explaining what the issue was(Reference ID:[[protected]] ) and they need to cancel the tickets rightfully without any cancellation charges. Had to spend nearly 1 hour speaking to Kumar Rohit & Mohammed Ziauddin who had the audacity to keep me on hold for 20mins twice just to listen to my complaint. First of all the officers are not at all competent and do not have the mannerisms to speak to a customer and secondly they were unsure of what they were talking changing statements every now and then. With no solution or reasonable answer, I had to cancel the tickets booked through ClearTrip.com resulting in a loss of 13k (INR Thirteen Thousand)

Am sure many people would have gone through the turmoil and would have noticed MakeMyTrip comfortably changing prices when someone checks in for a particular flight. This is completely unethical and not sure whether this has been raised with the regulatories.

I need MakeMyTrip to pay for the losses incurred and need an apology for adding to the trouble of we losing our grandmother.

regards,
Dhanapandian B (Dhana)
Mobile # [protected]