MakeMyTrip India — Ticket booked but no confirmation and money deducted from bank ac

This in reference to the previous complaint made on your forum, the complain no is id: 2823612.
[i booked an online ticket using makemytrip site on 1 march 2021. The ticket was booked in the train 05043 / ljn kgm spl (Lucknow to kathgodam), i used my sbi debit card to make the payment. The transaction has been successful on the end of the bank. Total amount of rs. 699.93 got deducted from my account.
I have not received any confirmation from make my trip regarding my booking. No ticket, no booking id as after the entire transaction it simply redirected to the home page and not to the ticket page. The company has an automated system and asks for a booking id which i did not receive since i did not get any ticket.
Please look into the matter and refund the amount.]
Later i received a mail from make my trip on the 4th march saying that i'd get my refund within the next 3 working days, which i have still not got. This slackness in dealing with the issue from make my trip has completely disappointed me. Kindly look into the matter and help me in getting my refund.

Note :
1) i have attached a snapshot of my bank passbook which clearly shows that the amount was transferred to make my trip.
2) mail from makemytrip.