MakeMyTrip India — Transaction was failed but amount deducted from credit

I already a mail, while doing transaction for train ticket with the help of Tripmoney money transaction was failed but emi generated .the credit company is telling amount was sent to merchant, so they are asking a mail from merchant to cancel an emi because they didn't receive amount .the loan ID is [protected]A.so please check and send a cancellation mail to divya.[protected]@gmail.com