MakeMyTrip India — URGENT!! Amount debited but tickets not booked/confirmed against ref IGALKNRPE6

Sir/Madam,

I am using your website Make My Trip to book a flight ticket with my registered email ID [protected]@gmail.com and phone number [protected]. While making a reservation Bagdogra to Vishakapatnam using my internet banking amounting to Rs. 9731 for which payment was successfully debited and reference number IGALKNRPE6 was generated on 19.06.2021. the ticket I was trying to book was for tomorrow that is 30.06.2021. But it’s been more than 2 hours and haven't received a booking confirmation or nor amount is credited into my account.

I request you check the transaction and confirm the details for this transaction at the earliest as it's an urgent flight to catch and if the booking has not been done then I would request you to refund back my money.

I also have an account statement and confirmation from the bank regarding the same.

Thank you.