[Resolved]  MakeMyTrip India — Urgent: complete refund needed (flight tickets)

Address:700091
Website:makemytrip.com

This is to seek seek solution for my booking confirmation that got disrupted due to server breakdown on 30th june 2016. when i tried booking the flight ticket on 30th june 2016 through hdfc netbanking,
The amount got deducted from my account i. e., rs.13801, but i did not receive any confirmation from your side.instead, i got a message saying server error. on 3rd july, i got an email that rs. 8858 has been credited to my account,
But it was not reflected in the account. wat about the remaining amount of rs.4943?. this was due to your server error and my ticket was treated as cancelled, though i did not cancel the ticket from my side.
I need complete refund of rs.13801. kindly request you to refund my money back. please revert as soon as possible.
Pnr is nf[protected]
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Aug 7, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, details of the charges and contact details with ref ID TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Customer Assistance
Now the amount Rs.8858 has been credited to my account. Thank you
Makemytrip.com i want a complete refund. I want the remaining amount of Rs. 4943 also to be credited to my account.
Dear yashaswi248

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
Dear Ms. Shivadas,


Greetings from MakeMyTrip!!!


We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.


Further, in reference to your complaint, we have validated your case with our concerned department and found that on 30-Jun-16 an amount of Inr 13801/- was charged from customer’s account but the booking did not get confirm. And initially a refund of Inr 8858/- was processed from our end. Balance refund of Inr[protected] = Inr 4943/- was pending from our end. Please be advised that more refund of Inr 2926/- has been processed from our end today with refund reference number# [protected] and same should reflect in your account as per your bank processing cycle. The remaining amount of Inr 2017/- will get processed within 2-3 working days.


Assuring you best of our services.


Team-MakeMyTrip Care

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