[Resolved]  MakeMyTrip India — Worst Trip Planning website

Address:	Thane, Maharashtra, 401202
Website:	Makemytrip

Trip Booking ID : IN1603B0S339879
I have experience very unprofessional and unplanned behavior from the reps as bookings were not confirmed by them with local tour companies and I had to go through a lot of grief an discomfort during my trip because of the mistakes made by Make My Trip reps, would never recommend anyone to use your service. Also will now make sure to post this entire mail as review for Make My Trip.
This trip was a present by me to my husband and because of you guys it became a nightmare.

Issues Faced :

1) To start off with I was given wrong Airways name for which my flight from Mumbai to Bangkok, attached E-ticket. I was told by Rep flight is for Thai Airways whereas the flight was for Jet Airways.
2) When I landed at the Phuket Airport I was made to wait for 3hrs and 45mins for drop to Hotel as the person our drop was clubbed with they had a flight delay. ( reached at 10:30am and left airport at 2:15pm)
3) I had Tiger Kingdom booked for the first day for which I had paid extra, because of this drop delay from MMT, the company which had booked cancelled our booking with no refund as the Tiger Kingdom tour was planned for 11:30 am which MMT NEVER informed us about and is no where mentioned in the Voucher provided to us. Voucher attached for reference.
Nishant Kumar Singh who was my point of contact told me I will be refunded the money but this never happened.
4) On 7th June we were supposed to catch a flight from Phuket to Bangkok and we had a Private Car hotel Transport to Airport booked. We never got the Private Car a shared transport came 30 mins early and when we asked them to wait they left. Later when I checked the voucher I got from Make My Trip it was for a different company all together. When I called the POC they said that Make My Trip never confirmed the booking so the car will not be sent. I had to finally book a private Car myself and pay for it from my pocket as Nishant did not answer my calls at that time and never even called back after multiple msgs he and he told me that the money will be refunded which never happened. Voucher attached for reference.
5) While discussion with the Shared transport company because we did not know that they have come to pick us up in error and we were trying to check why our private car was not there the driver and the other couple in the car waiting started screaming and created a huge embarrassment scene which is not what we expected or wanted when we have come to enjoy our trip.
6) Once I came back from my trip I tried reaching Nishant multiple times he never answered my call, also he msgd and told me he has requested for refund and will get back to me. Today it has been almost 4 months and he has stopped answering my call and msgs.

Nishant who has been fooling me and not replying to my msgs anymore, I hope some action is taken against him as he kept telling me his mother is not well because of which I did not put a bad review or escalate until now expecting he will have the decency to revert back which he never did.

Also before my trip I had escalated as once I had booked the trip I did not get any information back from Kajal and has to put a complaint and followup by multiple times just for these vouchers to be shared to me.