[Resolved] MakeMyTrip India — Wrong chanrges and fraud

Sarika11

from New Delhi, Delhi

Address:	Thane, Maharashtra, 400605
Website:	www.makemytrip.com

I have booked flight for 6 pax BOM-DEL-BOM on 14th Jan 2017 for 23rd Feb 2017 and return on 26th Feb 2017, I have been wrongly charged for 2 different rates for DEL-MUM flight which is on 26th FEB 2017 that is 2 pax (Rs. 2776/-) and 4 pax (5630/-). I have contacted to Make my trip for resolution but I have not got any solution and make my trip has done goo[censored]p and spoiling the Vistara airline name. I urge you to look into the matter and arrange the refund for incorrect charges.

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Mar 11, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Feb 02, 2017

Updated by Sarika11 Hello

Greivance : Overcharge for VISTAARA Tickets booked via Make My Trips:

Details of my booking done on 14th Jan 2017 are as under:

No of Pax: 6 Route:BOM-DEL-BOM : Mum Dep: 23Feb 2017 & Return 26th Feb 2017

Booking done for 6 ticket when screen was showing rates as RS 2776/ Ticket but booking done as follows
2 Tickets charged @ Rs 2776 ( as shown on the screen)
4 Tickets charged @ Rs 5630 ( Changed at backend without any warning/ POPUP information to me)

When contacted Make My Trips, they admit it is technical error but refuse to provide a refund. Since the Revenue is for VISTAARA, request you to liase with Make My trips and arrange for a refund, for the overcharge which is due to no fault of mine.
Make my trip booking ID NF[protected]

I spoke to Miss Divya Sethi, Sunil Kumar, Jasmeet Kondal, and Bhrat Tiwari from Make my Trips and my complaint number is Reference ID:[[protected]]_

Thanks in advance for your speedy action.

Sarika Suryawanshi

Verified Support

Feb 08, 2017

MakeMyTrip India Customer Care's response Dear Sarika11,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID
- Email address used at the time of booking
We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care