[Resolved]  MakeMyTrip India — Wrong recovery of cancellation charges for flight booking

E- Mail ID: [protected]@yahoo.in
Booking ID NF[protected]

Dear sir,

This is to inform you that in spite of giving booking I'd/ e mail I'd I am not getting any satisfactory reply from Make My Trip.

You are requested to inform me regarding Status of my complaint.

Regards
Pratik Joshi
[protected]

Dear Sir,

Inspite of giving all the required details, I am not getting any satisfactory reply. You are requested to look into the matter.

Regards
Pratik Joshi

I have booked a ticket from ahmedabad to goa & return via make my trip on 17 april 2016. As per the schedule i have booked 4 tickets for 21 may 2016 from ahmedabad to goa. On the return journey i.E. Goa to ahmedabad, instead of booking for 25 may 2016, by mistake i have booked for 25 june 2016. At the time of booking, the ticket shows refundable.

As per cancellation policy of make my trip, the cancellation charges are 2250 + 300 for cancellation between 4 hours to 7 days. I have cancelled the ticket for return journey within 2 hours on same day, however the company has reimburse me only rs. 1, 932/- and has levy the charges of rs.10, 200/- as cancellation charges. You are also requested to let me know where can i escalate the matter, if i will not get the suitable reply.

Here it is worth mentioning that my colleague has booked the same flight ticket via goibibo and he has also cancelled the ticket, but he got the full amount refund.

E- Mail ID: [protected]@yahoo.in
Booking ID NF[protected]

Pratik Joshi
[protected]

Dear Pratik_mech15

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Pratik_mech15

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Dear Pratik_mech15

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, we have validated your case at our end and found that passenger had cancelled Goa to Ahmedabad return flight booking for all four passenger and the airline cancellation charges were Inr 2250 per passenger. So, airline has provided us a refund of Inr 2892/- after deducting their cancellation charges. Form our end we had initially processed a refund of Inr 1932/- after deducting MakeMyTrip charges. Now, please be advised that as a onetime service gesture we have processed more refund of Inr 2860/- from our end by waiving off our charges, the same should now be reflecting in your account.


Assuring you best of our services.

Team-MakeMyTrip Care