MakeMyTrip — Not refunding amount for cancelled ticket

Vivek Varghese

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Had booked round trip ticket on Makemytrip.com. wanted to cancel the return leg Cancelled the return leg with Airline basis instruction from Makemytrip Have been following up for past 2 weeks but not refunding the amount. Also on website the refund amount is showing as cancellation charges and vice versa. Refund was to be processed on the 14th but has still not happened. Every time i call customer care they say they have escalated to their team and the processing will happen in 4 days. I am being taken for a ride

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Vivek,

Apologize any inconvenience caused to you while dealing with us.

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care

Vivek Varghese

from Mumbai, Maharashtra

Hi,

Thanks for the revert. The matter is now in level 1 escalation at your end.

The Booking id is NF[protected]

Hoping for a timely resolution

Regards

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Vivek,

Thank you for sharing the booking details.

With reference to your complaint, please note that refund for INR 6253 has been initiated today and should reflect on your account as per the bank processing cycle.

Regards,
Team-MakeMyTrip Care