MakeMyTrip — Refund from carrier not passed on

I was supposed to fly from Cochin to Bangalore on 8th Jan 2014 morning by Spicejet - Spice SG245 (Cochin to Bangalore). I had booked the ticket through make mytrip (http://www.makemytrip.com/, MakeMyTrip Booking ID NF[protected] & eticket no AYVV4X).

Since I was taken ill and couldn’t make to airport in time, I couldn’t take the flight and had requested Spice to cancel ticket bearing Airline PNR AYVV4X and asked for refund. Later vide Reference: CR/278836/2014, Spice had informed that as per SpiceJet’s policy the amount on a No Show ticket is forfeited and only the unused taxes are refundable. They further informed that they have refunded the amount of Rs 225 paid towards the passenger service fee to the agency account.

Since no refund was forthcoming I took it up with make mytrip they have now informed vide Subject:Reference ID: [[protected]] NF[protected] that

“As per our concern team refund received from airline is INR 225/- only. Also, INR 500/- is makemytrip fee. Therefore, we will not be able to process the refund for this booking ID. We apologize for the inconvenience caused”

I don’t know how they can appropriate refund due to me.They had already taken teir due at the time of booking. This amount wouldn’t have gone to them had I flied.

Hope you would intervene and get me my rightful refund.




Sushil Chandran B
709, Sunny Palace
Edapally
Cochin 24