Malabar Gold & Diamonds Complaints & Reviews

I have ordered earrings through online malabar gold and diamonds website. They mentioned international shipping will be done in 2 weeks while ordering but after placing order they took one month to deliver and I didn’t receive it yet.
I have sent a message or called to the customer care number they gave but they are not responding to the messages or phone calls.

It is no where matching to item that I ordered and item...

Would like to highlight the discrepancy & frustration experienced during handling my Gold Exchange & purchase made from Malabar Southex, Delhi on 2nd Oct'22..

This case was being handled by Mr.Naeem Abbas and the person was not competent enough to handle the case transparently and I believe some fraudulent practices are being done by him in Malabar, Southex as no where in the Exchange document it was written that the Gold which...

I went with my fiancee and brother to get a gold chain on 20th september 2022. Finally after choicing a gold chain of 24grams, as mentioned on the website, we agreed to pay 10% of the total price and the balance amount while collecting the delivery during upcoming festival - Dhanteras. After wasting almost 40minutes, the sales man did not agree to keep that particular chain even after we told him that we have blocked the product like this...

Ordered make in Nose pin. Order No.[protected] As mentioned in make in order, I should receive it by Sep 3rd. Till today, I have not received yet. When Checking Sameer Customer care do not answer properly or correct status. When last contacted on 9th Sep, he mentioned it is in shipping and will receive by 13th Sep. When trying to reach through customer contact number, my call is getting lifted but no response (no voice)...

This is regarding the placing of an order for Heritage Temple design Gold Necklace at the Malabar Kolkata branch.

I would like to report the matter to the authorities at the Head Office of Malabar Gold and Diamonds wherein the staff at the Kolkata branch is found to be extremely laid back and least enthusiastic. I wanted to place the order for the heritage necklace on a made-to-order basis as the design I liked has gone out...

We are regular customer of Malabar and last year purchased few items from Sector-18, Noida, UP showroom. One gold chain got damaged just after a month or so but we could not visit showroom due to some family reasons. On last sunday we visited above showroom for repair of chain but first staff refused stating it is not repairable but after long persuasions they got agreed with lot of if and buts, so we droped the idea.
The behaviour...

We visited the shop on 17 July 2022 and we're waiting at the billing for more than 10 minutes but the cashier choose to bill the other customer who came later, when questioned he did not respond . While waiting my 2 years old kid started crying that's when I yelled at him...but he didn't even care and all other customers started laughing at me.
So ultimately if you visit davangere Malabar branch be ready to make payment and get insulted...

Dear Malabaar

Its regert to inform very bad experience in Bidar Malabaar.

Damaged bangle sale by malabaar store bidar

2days before Purchased gold bangle from bidar malabaar store they given me damaged one now i went to ask for exchange under the terms and conditions within 7days policy they refused and not responded me properly by store manager Mahebbob. N he is not resolving and not understanding.br...

Dear Sir/Mam

There is no sense of your ludhiana store Sales Executive Mr Manoj as I am your old customer and now again i want to start my Monthly kitty with you of Rs.20000/- per month and i called Mr. manoj from last 2 days and yesterday i called him 6-7 times but he even didn’t pick the call and today again i called him 2 times and he picked my call after ignoring 2 calls and after picking call his behavior is very bad...

I went to exchange earrings for my mother.

They gave me a price of 18867/-.

The detail of the new product was written as follows
GW: 3.4, NW: 3.4, SW: 0.0, SC: 0.0, VA: 8.7
I understand that NW is net weight, VA is the making charge in %, and VAT is 3%.
So I did my own calculation as per the gold rate (INR 4685 per gram) today (10th July 2022). i.e.

3.4*4685*1.087*1.03 = 17834/-br...

Bought a bracelet it's lock automatically open and shpe changed in 10 days complain to store after 10 days they just making fol and now after 6 months saying will give only exchange value they are looting us such a fake brand 😑...

It's been 3 and half months since I have given my wife's golden bracelet for soldering as it was broken on its first use and I wasn't received it till now..even after visiting the branch( malabar gold and diamond Tumkur) for 3 times and even after regular follow ups through calls.. your customer executive Mr.vinay mark zadmali has been very ignorant that he won't reply after he attend the complaint.. he only say that to give him 10 minutes...

In March 30 - 2022, I went to purchase a bangle from Malabar Gold and Diamonds' Pathanamthitta showroom. (to buy a new bangle given the old gold).At that time I gave an advance of Rs.2000, and said that they(staff) would build the new bangle within a week. (Advance receipt uploaded)

Even after 10 days, when there was no response, I called the branch but did not receive any accurate update. So exactly 20 days later on April...

Taken an estimate slip of 9.75 gram gold in that it va wrote 19.89 % but in gold tag it's 18.89% but clarification I waited half an hour and they told it's wrongly printed it should be 19.89%. But very bad experience in this showroom. So plz everyone should aware about these types of scams......

I am delighted(in a negative way) with the service of Malabar..!! I have never seen such a service from anyone.
Those people are pushing customers not to come to Malabar again.

Below are the points:
1. Order was Delayed more than expected for which they have given multiple reasons.
2. There was no communication before for this order price change after manufacturing, but people sent me a quote and I paid.br...

I ordered one gold chain but I have the length issue. I put on reverse pickup but still no one came and pick my product. When I m trying to contact with customer care they are saying today tomorrow I need solution...

I purchased one 18 inch gold chain from Malabar. On 13th April and I put it on for return on 14th April because it's short length to me. Now it's almost 11 days no one responded to me no reply no one come for pickup I want solution, someone come from Malabar and receive the product and refund my money...

Hi this is sravanthi my bill invoice number. 5305c01N0012838 i visited on[protected] and no one received us just care less answer giving billed 2 finger rings my husband ring is not fiting Properly exective told he will increase size but not happen on[protected] again I came I told to exchange it but he told there no exchange in malabar gold I told him to increase size but he is telling to go outside store work will done her takes one month...

I bought ring from malabar in rigga, as time passed I notice the discoloration on the side on it. Is there any action I can take from the store...

I had purchased jewellery from malabar gold and diamonds 4 to 5 times including for my marriage purpose for a good amount from kerala.By keeping this as i was satisfied with their service in kerala, when i shifted to hyderabad i went to kondapur branch their a new lady staff was there who literally tried to had argument and misbehaved and was unwilling to show what exactly i needed.This happened on[protected]. Hence its a humble request to...