Malabar Gold & Diamonds Complaints & Reviews

Ordered make in Nose pin. Order No.[protected] As mentioned in make in order, I should receive it by Sep 3rd. Till today, I have not received yet. When Checking Sameer Customer care do not answer properly or correct status. When last contacted on 9th Sep, he mentioned it is in shipping and will receive by 13th Sep. When trying to reach through customer contact number, my call is getting lifted but no response (no voice)

This is regarding the placing of an order for Heritage Temple design Gold Necklace at the Malabar Kolkata branch.

I would like to report the matter to the authorities at the Head Office of Malabar Gold and Diamonds wherein the staff at the Kolkata branch is found to be extremely laid back and least enthusiastic. I wanted to place the order for the heritage necklace on a made-to-order basis as the design I liked has gone out of stock at the stores of Malabar Gold and Diamonds. I requested the staff (Mr Abdul and store manager) to coordinate with the concerned dept at head office to identify the karigar who had created the original piece or get the product information (with gold weight, gems weight, etc.) as I wanted to place the order. I requested the Kolkata branch to coordinate with the head office of Malabar Gold and Diamonds so that the order can be placed with the same master who initially developed the piece.

It appears that they are only interested in selling readymade pieces, and do not show much interest and are reluctant in having customized orders. I have received a very dissatisfactory response stating that we are not able to trace any information about the product or the karigar from Head Office. In addition, they feel that it is not possible to create the same piece as there will be many variations. Customer satisfaction is the least of their interest.

I have attached the photo of the necklace for reference and would like to get connected with a proactive "product development team" who can have it made by karigar (master) who has experience in making the temple heritage necklace earlier.

We are regular customer of Malabar and last year purchased few items from Sector-18, Noida, UP showroom. One gold chain got damaged just after a month or so but we could not visit showroom due to some family reasons. On last sunday we visited above showroom for repair of chain but first staff refused stating it is not repairable but after long persuasions they got agreed with lot of if and buts, so we droped the idea.
The behaviour of staff was very rude and unacceptable.
We request to resolve issue immediately else we will left with no optio to raise issue on social media and also at consumer court.
Regds
SS DHAKARWAL
[protected]

We visited the shop on 17 July 2022 and we're waiting at the billing for more than 10 minutes but the cashier choose to bill the other customer who came later, when questioned he did not respond . While waiting my 2 years old kid started crying that's when I yelled at him...but he didn't even care and all other customers started laughing at me.
So ultimately if you visit davangere Malabar branch be ready to make payment and get insulted by the cashier who thinks it's his privilege to laugh at customer... while all this was happening my son was still crying...may be my purchase value was insignificant to them.

Dear Sir/Mam

There is no sense of your ludhiana store Sales Executive Mr Manoj as I am your old customer and now again i want to start my Monthly kitty with you of Rs.20000/- per month and i called Mr. manoj from last 2 days and yesterday i called him 6-7 times but he even didn’t pick the call and today again i called him 2 times and he picked my call after ignoring 2 calls and after picking call his behavior is very bad and he asked me I am not picking the calls as i am personal works and i didn’t pick call on my holiday as yesterday he is on holiday and now today i opened my kitty of Rs.20000/- in Kalyan Jewellers due to bad services and that type of behaviour of your company employees.

For your kind information they are in service industry and if behaviour of your employees is like this your stores are closed very soon so look into the matter on priority and trained your team members otherwise these type of employees surely loss your company.

Regards
Karan chhabra
[protected]

I went to exchange earrings for my mother.

They gave me a price of 18867/-.

The detail of the new product was written as follows
GW: 3.4, NW: 3.4, SW: 0.0, SC: 0.0, VA: 8.7
I understand that NW is net weight, VA is the making charge in %, and VAT is 3%.
So I did my own calculation as per the gold rate (INR 4685 per gram) today (10th July 2022). i.e.

3.4*4685*1.087*1.03 = 17834/-

I realized that their quoted price for the item was around 1500 INR higher than the actual price as per the tag. They did this for all three of my products. I am attaching a photo of their calculation, which later I made them revise.
Thankfully I knew the calculation and therefore saved from being cheated. Imagine thousands of people being cheated by these frauds every day. So I request you to kindly initiate an inquiry and address this issue as early as possible.

Thank you
Eldhose

Bought a bracelet it's lock automatically open and shpe changed in 10 days complain to store after 10 days they just making fol and now after 6 months saying will give only exchange value they are looting us such a fake brand 😑

It's been 3 and half months since I have given my wife's golden bracelet for soldering as it was broken on its first use and I wasn't received it till now..even after visiting the branch( malabar gold and diamond Tumkur) for 3 times and even after regular follow ups through calls.. your customer executive Mr.vinay mark zadmali has been very ignorant that he won't reply after he attend the complaint.. he only say that to give him 10 minutes to check with the complaint and will call me back.. and he never come back with the reply . Please resolve this ASAP as my family were honest customer of malabar gold and diamond and we only buy jewellery from here.

In March 30 - 2022, I went to purchase a bangle from Malabar Gold and Diamonds' Pathanamthitta showroom. (to buy a new bangle given the old gold).At that time I gave an advance of Rs.2000, and said that they(staff) would build the new bangle within a week. (Advance receipt uploaded)

Even after 10 days, when there was no response, I called the branch but did not receive any accurate update. So exactly 20 days later on April 19 - 2022, I went back to the showroom and showed the receipt of the advance purchase. When I asked for the product I was able to find out that no such order had been placed. They said that it was a mistake on the part of the Malabar Gold staff and that they would make the bangle within the next 10 days.When there was a very irresponsible attitude on the part of the staff, I canceled the order and asked for a refund.However, the staff said that the money could not be refunded and would be delivered to the house where the bangle was made within 8 days.Accordingly, they bought 8.370 grams which we had and paid a bill of Rs. 36739.45..(bill copy uploaded)

According to them, when contacted by the branch on[protected], they said that the product would be delivered to the next day.Now, a week later, there has been no response.This is cheating.For my difficulty as a Customer Malabar Gold Pathanamthitta Branch Staff and Management
they are equally guilty.If I had to go to the branch one more time, I would have to drive more than 25 km, It's the maximum of a customer's inconvenience.The approach of sticking to the customer after receiving the money received for the order is totally unacceptable..

I file a complaint against the operation of Malabar Gold and Diamond Pathanamthitta Showroom for adopting such an irresponsible approach.A copy will also be given to the Consumer Court.The audio clip of the conversation with the staff will also be updated on social media to prove their irresponsible attitude.
As a customer, I expect a comforting response from Malabar Gold..

Induja Mohan
ananthusv.[protected]@gmail.com
Ranni .[protected]

Taken an estimate slip of 9.75 gram gold in that it va wrote 19.89 % but in gold tag it's 18.89% but clarification I waited half an hour and they told it's wrongly printed it should be 19.89%. But very bad experience in this showroom. So plz everyone should aware about these types of scams...

I ordered one gold chain but I have the length issue. I put on reverse pickup but still no one came and pick my product. When I m trying to contact with customer care they are saying today tomorrow I need solution

I purchased one 18 inch gold chain from Malabar. On 13th April and I put it on for return on 14th April because it's short length to me. Now it's almost 11 days no one responded to me no reply no one come for pickup I want solution, someone come from Malabar and receive the product and refund my money

Hi this is sravanthi my bill invoice number. 5305c01N0012838 i visited on[protected] and no one received us just care less answer giving billed 2 finger rings my husband ring is not fiting Properly exective told he will increase size but not happen on[protected] again I came I told to exchange it but he told there no exchange in malabar gold I told him to increase size but he is telling to go outside store work will done her takes one month time for increase size yesterday also I asked him for gem stone ring he is telling just go other out side store u will get then why I should come to malabar gold i[censored]nable to sale gem stone and size increase not done here I told ask your manager he also telling same your employees r just saleing your products just telling go to lingampally other store not even have kids rings also and asked for gun shot to my kid 3year he is telling come after one year to make reason telling she is small then I visit beside your store nathu and gun shot done there why u keep like this employees in your company am old customers in Somajiguda branch in chanda nagar beside waste service here am not happy and i strongly never ever refer any one but i need exchange it

I bought ring from malabar in rigga, as time passed I notice the discoloration on the side on it. Is there any action I can take from the store

I had purchased jewellery from malabar gold and diamonds 4 to 5 times including for my marriage purpose for a good amount from kerala.By keeping this as i was satisfied with their service in kerala, when i shifted to hyderabad i went to kondapur branch their a new lady staff was there who literally tried to had argument and misbehaved and was unwilling to show what exactly i needed.This happened on[protected]. Hence its a humble request to the management/ team of malabar gold and diamonds to have a look at the staff and guide how they need to treat customers.

We applied for Intermediate Schlorship of P ASHITHA, KVR Collage, Kurnool. Application NO.SAKNL45141, We are edigble for it. But we have dont credited the Schlorship Amount Beacuse of A/c has closed and opened new A/C, We have also noticed to the MALARBAR GOLD, Kurnool Branch, Andhra Pradesh. So please do the needfull, SIR.

I have had the worst experience with the MALABAR GOALD AND DIAMONDS online site. They are complete FRAUDS !!!
I had ordered an earring through their site. I did not receive the product on the expected delivery date. The reason they gave was that the product was not in stock!! Why was the product on display then? They asked me to wait for a week and I did that. Then when I asked for the refund they said that they have initiated it but I did not receive any kind of mail confirmation from them. I have been continuously following up for the past 2 to 3 weeks. Please help me out. Now the customer care is extremely rude with me. They have blatantly asked me to go to the consumer court and file a case.
That is how confident they are. They know that this will buy them more time. I want to my money to be refunded!!

Dear concern,
I have enrolled monthly scheme of saving of Aed 400, while enrollment no one told me that if I skip payment I should wait 2 months more to enjoy the bonus offer, and during payment also I asked no one told me this condition or such policy. I have cleared 12 months today when I told them to close the scheme and purchase gold. Stadium branch manager and staff told me I have to wait till may. Why should I wait when I paid full 12 months. It is very clear you people dont give any proper data while accepting our money when we come back to encash as gold. You make us run around. Very bad and pathetic service. Even your store manager is not clear on his answer. Thank you malabar gold for making us dissatisfied will ensure we share my experience with our collection let them not face this issue with you people. Dont take customer for granted and mis guide them.

Malabar - Quasis, stadium branch,
PAF ID[protected]
Mobile no : [protected]
Dubai, UAE

I purchased one pair of diamond butees (ear rings) at your branch in Tirupati in 2013 ..which i wish to resale .I tried 5 times they are rejecting..day before yester day again i went they asked me to come yesterday .again i went yesterday by 7 pm they made me to wait till 9 pm the shop was almost closedbut they didnt process my return process and asked me to come again buti rejected and asked to complete by themselves as i ve handedover the diamond ear rings and guarantee card too.They ve not even given me any acknowledgement and and not even processed today when i enquired just now they are saying that rate has come down. and not done the return process and with out any acknowledgement they are keeping my diamond ear rings with them.

We have purchased ruby ring in 2017 also got certificate of it . During purchase person told that we get full cost of ruby on exchange if we have card . Now when we went to exchange the item they say that we dont take birth stones as exchange . While purchasing the item we didn't ask for birth stone they forced us that it's very good investment only stone cost was 18k without ring and betrayed us . Malabar as Rao Nagar Telangana hyderabad has very bad service no person is educated and no manners how to talk with customers very rude behaviour all false assumptions are given . Very bad service after we have shown our payslips of our previous purchases also there is no proper response . The persons in store much have knowlege before they sell and has to communicate everything truthfully . While purchase they say 1000s of things on exchange they change their words . extremely disappointed .