Malabar Gold & Diamonds Complaints & Reviews

I bought more number of chains earrings and other jewelry from malabar gold palakkad branch. Just 5 years before. Now my antique chain lost its color and its very dark around kundan stones, looks like fake jewelry.

I called them over the phone, since its covid and requested for complete replacement of chain . But they said I need to pay making charges to get it exchanged. But I am not ready to pay any making charges. Because...

Last 9 years i am your customer 4 days before I have purchased one small chain but stone and making chg very very high u got 10 or 20 kd profit but u loss good customer...

I have been trying to escalate since 18January, 2021 am afraid Mr Fanzeem Ahmad is extremely busy to address my concerns.
To summarise Malabar use to be my favourite place for all occasions and now it's not because as captioned it was not only a unprofessional approach but also a rebellious one for us to witness as consumers.. regret a lot to be associated with the brand with such set of people in it.
Malabar seems like a castle...

As mentioned in the above details please do consider my request..when I visited one of your branch Tumkur, one of your employee by name Harshitha( I asked her name when I visited) behaved very rudely with us. Whenever we visit I see that girl in same behaviour.. Try to resolve the issue....

4 days before i taken gold more 2lac . slected today i came here bijapur karnataka branch . i came suddenly showroom my mask pocket suddenly they all telling i have some issues. i know situation but this of treating to customer....

We visited one of your branch in Visakhapatnam( Asilmetta). In spite of being regular customer and purchasing in Lakhs. Your executive Mr. B Prasad says that even though you are regular customer, you will be treated as first time customer.

I want to know if we regular purchasers do not have any value then what’s the point of repeat purchase for high value products. It means we should not visit Malabar anymore????
br...

I use to be regular costumer to malabar gold and diamonds mainly I use to visit chandnagar branch in Hyderabad .. 3 to 4 years ago the staff was fine but since 2 years I faced very poor costumer service ... not many models available and they r little rude ... they don’t care costumer whether they need something or not they just ignore and try to escape from work .. panjagutta branch is far better...

My prepaid orders are not received till now...it’s been 2 months now... but its not get to me... and when i called abut that to them ... no one responses in a satisfied way......

I ordered through malabar online shopping page and paid for that order... its been 3 months now... but till now its not sent to me ... when i made a call about that no one reponses for that ... i feel cheated......

Around 2 months ago I bought a diamond engagement ring as we always believed Malabar is the best place for buying jewellery as well as being daily customer!
Unfortunately, from the first wearing time a diamond has fallen and lost. It was the day of the marriage!
Went back and returned the ring for repair and pay for the diamond and I clearly asked to insure all diamond are well mounted! Three weeks after the same exact diamond...

I had purchased a gold bracelet at Hassan malbar, only after 2 days the bracelet design got cut off, and fell down, luckily that was at home so I got it back. This z purely the mistake of the Smit who didn't fix this properly n the executive at malbar gold who didn't check this properly...

Respected sir
Nasir here from uae sharjah, today i visit sharjah megamall for buying some gold for my daughter, i saw earting and ask saleman name srinath for final price so he calculate and guve me final price i ask for some discount but he refused he said its final so i agree also i ask him for some defect in making so he make me fool and change the topic to gold weight i tild him why you do this so he didnot answer anyhow i ask...

No problem when i first came there to purchase .
Later when we had to change that item theire behavior was very bad.Iam your regular customer and i can see bad behavior not seen in any other malabar shop .Don't treat anyone like this who comes to change gold anymore......

Recently we purchased one ring from HUBLI showroom.it was not coming to size .I had gone to exchange .but the manager by name he told to for one hour for exchange, v have waited for 30 minutes, again I approach to him by name Ali . This time we not exchange and speak so rude, please c in this regard...

I went to shop to exchange my daughter earrings today, one of the ladies staff told me can't change because all our service staffs are busy. I had been purchased gold past 10 years from your shop . this is my first experience . she insulted me ....

I purchased Silver Lord Ganesha Today from Kamanahalli, Bangalore, very disappointing with the Gift box for Silver Items. It's a cardboard box-shocking and pathetic sincerely for the quality form Malabar, aleast Gold Box was decent.

I complaint to the Branch Manager, and sadly his communication was very poor and did nothing - I wondered he even understood. There should be a proper training

Malabar is a Quality...

Dear Sirs,
About a month back I had given intact running old Rado Diastar watch to change the strap to Malabar Gold showroom in Mangalore, and as they insisted gave watch for service, and they promised to give 2 years warranty too.
After few days I received call from their Bangalore showroom saying that some parts has to be changed which costs 8, 000.00 more.
On reply I asked them to just service the watch and give it...

I have purchased golden ring around 2.5 gm for regular uses .but after 10 days its become white . although it's 22 carats gold. And when I complaint about that in shows where I have purchased thay shout on us. They told they not give money back and if you want purchased other it cost of old price .for new gold they are calculate average of price .
Date I have purchased[protected] at dhanteras.showroom services are very worst.and they...

Dear Sir/ Madam,
i would like to bring in your kind notice, they before yesterday i have been visited your shop at Ruwi/ Oman to purchase tthe gold set, in this regards, there is branch manager / senior staff his name is Mr Sameer, Being an customer i have rights to see the all details in terms of exchange the old gold etc. in this regards said person make Rude argument and raise his voice stating that verger language... i would to...

Name- masood Mulla
Branch- Malabar gold jublee circle dharwad, karnataka, India.
Dear sir,

I had gone to sell silver coins in the mentioned branch but they refused to buy the coins from me, though I had purchased the coins from the same branch, but they want me to exchange the coins for other ornaments.
I need cash in exchange.
Kindly help me in this regard
I'll wait for your response......