Malabar Gold & Diamonds Complaints & Reviews

I am visited malabar gold and diamonds kannur showroom last week. But i had very worst experience from your showroom. I went there for my duaghters piercing along with that i buy a bangle and ring for mu daughter. But iam very sorry to inform you that i had very worst experience. So that we are not likely to come there for my sister and brothers marriage purchase

I am a regular customer of Malabar, Today I visited a malabar golds shop of ghaziabad branch, the sales person seems uninterested to show any item and he is just waiting that when they will go . I found this very disgusting and then I buy jhumki for my mom from just next shoppe named puspanjali jewels and now I am thinking that not to visit malabar anymore for future purchases.

We have bought 4 items together yesterday from Malabar but price witch is charged was higher then tha dated price and its calculated also wrong. I have returned my old gold bangles but I didn't get zero price exchange benefits as per the criteria of Malabar. Its a big cheating with me . I need an explanation in detail and want you to refund my extra amount which was charged from me at the earliest.

Malabar Gold & Diamonds — Gold Earing
S
Saritargupta
Mar 28, 2021
Mark as Resolved

I had booked gold earring In Feb and paid 25000 advance payment. After making advance Payment I had noticed that screw of the earring was defective and I notified to the Salesperson, to which he said that he will get it corrected. By trusting his words, I made the full payment of 53100 INR on 7th March 2021. After 20 days I got the confirmation call from the store that the repairing has been done. when I went today, I found the product was still defective.
The Store Manager and Sales Executive were extremely rude and below was they mentioned to me:
Keval - Sales Person - He said you are confused and making me Confuse...I wanted to know, when I had explained about the defective screw and the same was acknowledge and sent to repairing and now when you have failed to do the repair how can you accuse your customers. Who are you to call me confuse?????
Store Manager - He said the gold earring which you have purchased is actually of a set along with neckless, which we usually don't give to anyone but we gave it to you...What kind of store manager he is to talk this kind of language. If you don't sale to other, then why you gave it to me...and this you have not given me free I have made the full payment and instead of repairing the product this is the explanation you are providing…strange that he is Store Manager..
Another Sales Executive came and tried giving me below solution:
His Solution was: - I can buy any other product however the making charges and GST will be deducted:
Do you think I am fool, first of all, you are giving me defective product and asking me to bare making charges and GST? Why????
The product has always been in the store it has been almost a month I made the full payment and have still not received it.
The store Manager, the 2nd Sales Executive I spoke to (I don't know his name) were extremely rude and made me extremely uncomfortable in the store. I do not wish to visit your store again in future. Kindly cancel the transaction and reverse the amount on the original mode of payment.

I had booked gold earring In Feb and paid 25000 advance payment. After making advance Payment I had noticed that screw of the earring was defective and I notified to the Salesperson, to which he said that he will get it corrected. By trusting his words, I made the full payment of 53100 INR on 7th March 2021. After 20 days I got the confirmation call from the store that the repairing has been done. when I went today, I found the product was still defective.
The Store Manager and Sales Executive were extremely rude and below was they mentioned to me:
Keval - Sales Person - He said you are confused and making me Confuse...I wanted to know, when I had explained about the defective screw and the same was acknowledge and sent to repairing and now when you have failed to do the repair how can you accuse your customers. Who are you to call me confuse?????
Store Manager - He said the gold earring which you have purchased is actually of a set along with neckless, which we usually don't give to anyone but we gave it to you...What kind of store manager he is to talk this kind of language. If you don't sale to other, then why you gave it to me...and this you have not given me free I have made the full payment and instead of repairing the product this is the explanation you are providing…strange that he is Store Manager..
Another Sales Executive came and tried giving me below solution:
His Solution was: - I can buy any other product however the making charges and GST will be deducted:
Do you think I am fool, first of all, you are giving me defective product and asking me to bare making charges and GST? Why????
The product has always been in the store it has been almost a month I made the full payment and have still not received it.
The store Manager, the 2nd Sales Executive I spoke to (I don't know his name) were extremely rude and made me extremely uncomfortable in the store. I do not wish to visit your store again in future. Kindly cancel the transaction and reverse the amount on the original mode of payment.

I bought uncut diamond ring from thalassery Malabar gold showroom on February 2020
And diamond bangle in march 2020
I faced a problem that diamonds are nor properly locked in those items.
Sadly one of a diamond lost from my bangle on January 2021 and one of my uncut diamond stone lost from my ring on march 2021 . As they are very small gems I couldn’t find where they lost. But I’m sure im not using it carelessly or daily basis. But I feel as they are precious gems you should fix it in a very strong bond.

This is the second time we have experienced a bad service from your side. We have purchased 400 grams gold materials from your angamaly branch on 4th February 2021 and back chain of these two chains are already damaged( it is brokened while wearing). This chains have used only two times and I am surprised about your quality of material because your sale executives have told me like material have that much capacity to hold the chain. I am wondering why they have not explained while purchase time. They have not considering customer satisfaction, because all are concentrated on their sales targets. They are blindly forcing customers to buy their products.

This is our last dealing with malabar gold I won't suggest anyone else because of your service. Kindly provide a minimum guarantee for your gold materials.

Note: I have changed the back chain with a short of 30 milligrams and paid an extra amount of 100 rupees on 14th March 2021. This business is totally loss of mine.Please find the attached bill for more details.

Regards,

Jimmy George
[protected]

When i visitied in malabar gold at madinath zayed shopping mall at abudhabi yesterday, i feel very bad experience from their.the staff they r not even looking at us.their attitude or they dont even know how to be freindly or way of talking with the customers.i visited in malabar gold to buy jewellery wroth 15000 dhs, and based on the staffs way of dealing with the customers i feel like i came their for purchasing jewels for free...im really disappinted with the staff. I was having more expectations in malabar gold...i would not prefer malabar gold for nxt time...and i would not recommend also...

Team this regarding my subjected order post my so many reminders there is no response from any one online shopping concern person to resolve my issue.

Is such a big brand has so low value customer care services?

Awaiting for early response on my refund on urgent basis.

[protected] Forwarded message[protected]
From: [protected]@gmail.com
Date: Thu, 19 Nov, 2020, 18:12
Subject: Re: Malabar Gold and Diamonds: New Order #[protected] Reminder
To: Sales, Care.in

Team awaiting for your recert or call on our trail mail complaint.

[protected] Forwarded message[protected]
From: Chetana @gmail.com
Date: Fri, 5 Feb, 2021, 18:55
Subject: Re: Malabar Gold and Diamonds: New Order #[protected] Reminder
To: Sales, Care.in,
Cc:

Vaibhav / Ajay with regards to our last discussion on 18th Dec 20 you were suppose to provide the update on my trail mail complaint in a week's time.. post 1.5 month till date there is no response from your end, neither have concern to contact back.

Really is Malabar Gold have so low standards of working and so poor complaints resolution policy.

Neither the raised complaint is been resolved post 4 months, provide my refund for paid chain which I had never received till date from my purchased date i.e 17 Oct 20.

Note resolve the complain on urgent basis by refunding my paid gold chain money on urgent basis.

Further Note I had also taken up this matter with consumer forum and looping them in all my trail mail communications now, since you team are not interested in resolving the issue, being so big brand and have really very low standards of working to resolve the raised complaint neither bothers to contact back the customers.

Chetana

On Thu, 19 Nov, 2020, 18:12 [protected]@gmail.com wrote:
Team awaiting for your revert or call on our trail mail.

On Wed, 21 Oct, 2020, 17:01 [protected]@gmail.com wrote:
Dear team

Received the courier today, when the courier was opened on Gold Ring was found inside the courier.

White box contained gold ring but the other golden box was empty.

I had not received any the gold chain as per my order.

As per the package mentioned amount, I had paid full Rs 23430/- to the courier person upon delivery.

Kindly look into the matter provide gold chain on priority basis else refund my gold chain money.
Trying to reach from so long on your landline no[protected] but its not getting connected.

Pl help or call back on urgent basis on my registered mobile number.

Regards
Chetana Mohite

On Sat, 17 Oct, 2020, 22:19 Sales, wrote:
Malabar Gold & Diamonds
Dear Chetana Mohite,
Thank you for your order from Malabar Gold and Diamonds. We will process your order shortly and once your product is shipped we will send you an email with a link to track your order. Your order will dispatch in next 12-15 working days.

You can also check the status of your order by logging into your account.

Our customer care Executive might call you and ask documents to verify the transaction.

In case you have any question related to your order please contact our customer care no +[protected], Monday - Sunday, 8am - 5am IST. You can also drop us mail at care.[protected]@malabargoldanddiamonds.com.

Your order confirmation is given below. Thank you again for shopping with us.

Your Order #[protected]placed on October 17, 2020 4:49:13 PM IST)
Billing Information: Payment Method:

Cash On Delivery

Shipping Information: Shipping Method:

India
T: Free Shipping - Free


Item Sku Qty Subtotal
Malabar Gold Chain NBJCHN024
Metal Size: 20
Making Charges:1191.56
GOld Purity:18 KT (750)
NBJCHN024 1 Rs. 6, 909.17
Malabar Gold Ring MHAAAAAHPXFE
Metal Size: 20
Making Charges:2560.89
GOld Purity:22 KT (916)
MHAAAAAHPXFE 1 Rs. 16, 520.00
Subtotal (Excl.Tax) Rs. 22, 746.77
Subtotal (Incl.Tax) Rs. 23, 429.17
Shipping & Handling Rs. 0.00
Tax Rs. 682.40
Grand Total Rs. 23, 429.17
Thank you, Malabar Gold and Diamonds

This email was sent to mohite.[protected]@gmail.com unsubscribe from this list

On Wed, 21 Oct, 2020, 17:01 [protected]@gmail.com wrote:
Dear team

Received the courier today, when the courier was opened on Gold Ring was found inside the courier.

White box contained gold ring but the other golden box was empty.

I had not received any the gold chain as per my order.

As per the package mentioned amount, I had paid full Rs 23430/- to the courier person upon delivery.

Kindly look into the matter provide gold chain on priority basis else refund my gold chain money.
Trying to reach from so long on your landline no[protected] but its not getting connected.

Pl help or call back on urgent basis on my registered mobile number.

Regards
Chetana Mohite

On Sat, 17 Oct, 2020, 22:19 Sales, wrote:
Malabar Gold & Diamonds
Dear Chetana Mohite,
Thank you for your order from Malabar Gold and Diamonds. We will process your order shortly and once your product is shipped we will send you an email with a link to track your order. Your order will dispatch in next 12-15 working days.

You can also check the status of your order by logging into your account.

Our customer care Executive might call you and ask documents to verify the transaction.

In case you have any question related to your order please contact our customer care no +[protected], Monday - Sunday, 8am - 5am IST. You can also drop us mail at care.[protected]@malabargoldanddiamonds.com.

Your order confirmation is given below. Thank you again for shopping with us.

Your Order #[protected]placed on October 17, 2020 4:49:13 PM IST)
Billing Information: Payment Method:

Cash On Delivery

Shipping Information: Shipping Method:, Mithaghar Road, Mulund East, Mumbai 400081
Near Sachin Society
Mumbai, Maharashtra, 400081
India
T: Free Shipping - Free


Item Sku Qty Subtotal
Malabar Gold Chain NBJCHN024
Metal Size: 20
Making Charges:1191.56
GOld Purity:18 KT (750)
NBJCHN024 1 Rs. 6, 909.17
Malabar Gold Ring MHAAAAAHPXFE
Metal Size: 20
Making Charges:2560.89
GOld Purity:22 KT (916)
MHAAAAAHPXFE 1 Rs. 16, 520.00
Subtotal (Excl.Tax) Rs. 22, 746.77
Subtotal (Incl.Tax) Rs. 23, 429.17
Shipping & Handling Rs. 0.00
Tax Rs. 682.40
Grand Total Rs. 23, 429.17
Thank you, Malabar Gold and Diamonds

Today I bought one short chain from malabar, batha, Riyadh.

There is one kerala guy, he treated me very bad.
" Are you buying? or just coming here to see the gold?" he questioned.

Finally by force, I bought the chain, even if I don't like the design..

I don't want go to malabar again & the service is very very bad in "Malabar gold, taj centre, batha"...

& I strongly recomending to everyone,
" BathaJoy alukkas" service is better than "batha Malabar"...

Kajjumaideen.N
+[protected]

Dear Sir,
I have purchased one Diamond Ring valued 58000 from your A S Rao Nagar Branch on 21.3.2020 vide bill no ASNDB0003126
copy attached.
Ring guarantee certificate No 15J[protected] also attached.
I wish to you inform you that since the day of purchase I am not able to use the same as it is not fitting to lthe finger.
If I insert it once somehow again taking it out is another problem since it does not come out easily
Size of the ring should be such that It can be easily inserted or removed .
The ring was ordered based on the standard sizer given by your sales executive .
After ordering when the ring was delivered , to my surprise it us not fitting to the finger and I have to push it hard which causes little pain to the finger.
When approached your showroom they informed me that what is ordered is delivered.
This is not correct. Order was based on your advise only.
When I requested for exchange your sales executive informed me that I have to loose the making charges and wastage charges which is not acceptable and correct.
Pl note that I am a regularly and very old customer of Malbar gold for the past twenty years and purchased gold and Diamond ornaments several times
It is not fare for Malbar gold to treat a regular customer in this fashion
I request you to please :-
1. Rectify the Diamond Ring

2. Allow to select another ring if a available
without adding cost of making charges/
wastage
Kindly not I have spent Rs 58000 without using your item
Hoping favourable response

Yours sincerely
D HANUMANTHA RAO
Cell.[protected]

We have visited Malabar gold a diamonds Adoor store on[protected] and waited for nearly 15minutes for a salesman to attend us.But unfortunately nobody came and in between a lady receptionist came and asked us to wait for some more time.We felt very badly and left the store.We were the regular customers of Malabar gold and it was our first experience of mistreatment.

Sir I am Dr.B.yasoda Rani. I joined in monthly scheme. I Andra Pradesh anantapur district branch. I visited branch today. The way they behaving with customers is not fair. I stay in Bangalore. They try to attract customers. Here it's quite different. The manager is so rude enough. Now I decided to inform my friends also not visit this type.

Today morning i purchased 1ring of 2.55 gram ring of 22 caret, when i came to home and check the bills its totally disgusting.
they hide the making charges and stone charges, even it is not mentioned in the bill and when enquired about pricing calculation over phone, sales person is saying i forgot to inform you regarding stone and making charges

i waste my time to return it back and sales person is not willing to sale gold instead he is trying to mislead customer and making money and his commission on gold bills

***sales person name is robin joseph***

i really upset buying gold with this man, he cheated me and forcibly try to buy other gold in exchange

**** only i request to all the people don't trust the malabar gold salesman before buying anything please check making charge and stone charges, they will not mentioned in bill*****

I bought more number of chains earrings and other jewelry from malabar gold palakkad branch. Just 5 years before. Now my antique chain lost its color and its very dark around kundan stones, looks like fake jewelry.

I called them over the phone, since its covid and requested for complete replacement of chain . But they said I need to pay making charges to get it exchanged. But I am not ready to pay any making charges. Because its completely a failure in manufacturing or quality check.

Looking forward for your full support.

Last 9 years i am your customer 4 days before I have purchased one small chain but stone and making chg very very high u got 10 or 20 kd profit but u loss good customer

I have been trying to escalate since 18January, 2021 am afraid Mr Fanzeem Ahmad is extremely busy to address my concerns.
To summarise Malabar use to be my favourite place for all occasions and now it's not because as captioned it was not only a unprofessional approach but also a rebellious one for us to witness as consumers.. regret a lot to be associated with the brand with such set of people in it.
Malabar seems like a castle on air here on..

As mentioned in the above details please do consider my request..when I visited one of your branch Tumkur, one of your employee by name Harshitha( I asked her name when I visited) behaved very rudely with us. Whenever we visit I see that girl in same behaviour.. Try to resolve the issue.

We visited one of your branch in Visakhapatnam( Asilmetta). In spite of being regular customer and purchasing in Lakhs. Your executive Mr. B Prasad says that even though you are regular customer, you will be treated as first time customer.

I want to know if we regular purchasers do not have any value then what’s the point of repeat purchase for high value products. It means we should not visit Malabar anymore????

These people didn’t have the courtesy to offer at-least a glass of water.

I use to be regular costumer to malabar gold and diamonds mainly I use to visit chandnagar branch in Hyderabad .. 3 to 4 years ago the staff was fine but since 2 years I faced very poor costumer service ... not many models available and they r little rude ... they don’t care costumer whether they need something or not they just ignore and try to escape from work .. panjagutta branch is far better