Malabar Gold & Diamonds Complaints & Reviews

Dear Sir,
I have purchased one Diamond Ring valued 58000 from your A S Rao Nagar Branch on 21.3.2020 vide bill no ASNDB0003126
copy attached.
Ring guarantee certificate No 15J[protected] also attached.
I wish to you inform you that since the day of purchase I am not able to use the same as it is not fitting to lthe finger.
If I insert it once somehow again taking it out is another problem since it does not come out easily
Size of the ring should be such that It can be easily inserted or removed .
The ring was ordered based on the standard sizer given by your sales executive .
After ordering when the ring was delivered , to my surprise it us not fitting to the finger and I have to push it hard which causes little pain to the finger.
When approached your showroom they informed me that what is ordered is delivered.
This is not correct. Order was based on your advise only.
When I requested for exchange your sales executive informed me that I have to loose the making charges and wastage charges which is not acceptable and correct.
Pl note that I am a regularly and very old customer of Malbar gold for the past twenty years and purchased gold and Diamond ornaments several times
It is not fare for Malbar gold to treat a regular customer in this fashion
I request you to please :-
1. Rectify the Diamond Ring

2. Allow to select another ring if a available
without adding cost of making charges/
wastage
Kindly not I have spent Rs 58000 without using your item
Hoping favourable response

Yours sincerely
D HANUMANTHA RAO
Cell.[protected]

We have visited Malabar gold a diamonds Adoor store on[protected] and waited for nearly 15minutes for a salesman to attend us.But unfortunately nobody came and in between a lady receptionist came and asked us to wait for some more time.We felt very badly and left the store.We were the regular customers of Malabar gold and it was our first experience of mistreatment.

Sir I am Dr.B.yasoda Rani. I joined in monthly scheme. I Andra Pradesh anantapur district branch. I visited branch today. The way they behaving with customers is not fair. I stay in Bangalore. They try to attract customers. Here it's quite different. The manager is so rude enough. Now I decided to inform my friends also not visit this type.

Today morning i purchased 1ring of 2.55 gram ring of 22 caret, when i came to home and check the bills its totally disgusting.
they hide the making charges and stone charges, even it is not mentioned in the bill and when enquired about pricing calculation over phone, sales person is saying i forgot to inform you regarding stone and making charges

i waste my time to return it back and sales person is not willing to sale gold instead he is trying to mislead customer and making money and his commission on gold bills

***sales person name is robin joseph***

i really upset buying gold with this man, he cheated me and forcibly try to buy other gold in exchange

**** only i request to all the people don't trust the malabar gold salesman before buying anything please check making charge and stone charges, they will not mentioned in bill*****

I bought more number of chains earrings and other jewelry from malabar gold palakkad branch. Just 5 years before. Now my antique chain lost its color and its very dark around kundan stones, looks like fake jewelry.

I called them over the phone, since its covid and requested for complete replacement of chain . But they said I need to pay making charges to get it exchanged. But I am not ready to pay any making charges. Because its completely a failure in manufacturing or quality check.

Looking forward for your full support.

Last 9 years i am your customer 4 days before I have purchased one small chain but stone and making chg very very high u got 10 or 20 kd profit but u loss good customer

I have been trying to escalate since 18January, 2021 am afraid Mr Fanzeem Ahmad is extremely busy to address my concerns.
To summarise Malabar use to be my favourite place for all occasions and now it's not because as captioned it was not only a unprofessional approach but also a rebellious one for us to witness as consumers.. regret a lot to be associated with the brand with such set of people in it.
Malabar seems like a castle on air here on..

As mentioned in the above details please do consider my request..when I visited one of your branch Tumkur, one of your employee by name Harshitha( I asked her name when I visited) behaved very rudely with us. Whenever we visit I see that girl in same behaviour.. Try to resolve the issue.

4 days before i taken gold more 2lac . slected today i came here bijapur karnataka branch . i came suddenly showroom my mask pocket suddenly they all telling i have some issues. i know situation but this of treating to customer....

We visited one of your branch in Visakhapatnam( Asilmetta). In spite of being regular customer and purchasing in Lakhs. Your executive Mr. B Prasad says that even though you are regular customer, you will be treated as first time customer.

I want to know if we regular purchasers do not have any value then what’s the point of repeat purchase for high value products. It means we should not visit Malabar anymore????

These people didn’t have the courtesy to offer at-least a glass of water.

I use to be regular costumer to malabar gold and diamonds mainly I use to visit chandnagar branch in Hyderabad .. 3 to 4 years ago the staff was fine but since 2 years I faced very poor costumer service ... not many models available and they r little rude ... they don’t care costumer whether they need something or not they just ignore and try to escape from work .. panjagutta branch is far better

My prepaid orders are not received till now...it’s been 2 months now... but its not get to me... and when i called abut that to them ... no one responses in a satisfied way...

I ordered through malabar online shopping page and paid for that order... its been 3 months now... but till now its not sent to me ... when i made a call about that no one reponses for that ... i feel cheated...

Around 2 months ago I bought a diamond engagement ring as we always believed Malabar is the best place for buying jewellery as well as being daily customer!
Unfortunately, from the first wearing time a diamond has fallen and lost. It was the day of the marriage!
Went back and returned the ring for repair and pay for the diamond and I clearly asked to insure all diamond are well mounted! Three weeks after the same exact diamond has fallen and lost! Which indicates that the ring might has some sort of manufacturer defect! I went back to the dealer they sent the ring again for a repair and when I receive it, it clearly shows that the stone is smaller, not shining and glow appears on the sides!
Even the dealer agreed that the finishing was so bad!
I asked for a replacement, they agreed to refund all amount, but they said because the ring was resized it will lose 20% of its original price!
Do you think this is acceptable? This is the third time the ring is sent to manufacturer and each te is taking no less than 10 days

For the record:
The ring is bought under the number:[protected]

I had purchased a gold bracelet at Hassan malbar, only after 2 days the bracelet design got cut off, and fell down, luckily that was at home so I got it back. This z purely the mistake of the Smit who didn't fix this properly n the executive at malbar gold who didn't check this properly

Respected sir
Nasir here from uae sharjah, today i visit sharjah megamall for buying some gold for my daughter, i saw earting and ask saleman name srinath for final price so he calculate and guve me final price i ask for some discount but he refused he said its final so i agree also i ask him for some defect in making so he make me fool and change the topic to gold weight i tild him why you do this so he didnot answer anyhow i ask to manger and he settel and put some more amount and clear it finaly i made paymet and before paymet i ask same guy srinath about coupons he tils me 2 coupons he will give ince paymet done and he make invoice and issue 1 coupon i ask you said 2 so he refused that time i feel bad and disrespect for myself because 2 to 3 tumes i asked so he refused then i broke my gold and destroy the invoice and return him gold and paymet i didnot take back because of disrespect i hope you can under stand my satution that time, brcause its 3 time he make me fool, so i request you have to taoe action sbout your salesteam because next tume i will never go to malabar because they are going to cheat so please check your system and sales team ehy they do like this, store manger call me after while but that time i left shoeroom and go out but i domt want to go back there untill i will make complaint and get back feed back so please take a legal action against your salesmans they are going to destroy malabar name, thanks
nasir mahmood
[protected] sharjah uae

No problem when i first came there to purchase .
Later when we had to change that item theire behavior was very bad.Iam your regular customer and i can see bad behavior not seen in any other malabar shop .Don't treat anyone like this who comes to change gold anymore...

Recently we purchased one ring from HUBLI showroom.it was not coming to size .I had gone to exchange .but the manager by name he told to for one hour for exchange, v have waited for 30 minutes, again I approach to him by name Ali . This time we not exchange and speak so rude, please c in this regard

I went to shop to exchange my daughter earrings today, one of the ladies staff told me can't change because all our service staffs are busy. I had been purchased gold past 10 years from your shop . this is my first experience . she insulted me .

I purchased Silver Lord Ganesha Today from Kamanahalli, Bangalore, very disappointing with the Gift box for Silver Items. It's a cardboard box-shocking and pathetic sincerely for the quality form Malabar, aleast Gold Box was decent.

I complaint to the Branch Manager, and sadly his communication was very poor and did nothing - I wondered he even understood. There should be a proper training

Malabar is a Quality name - please keep yoru quality and replace the carboard box for silver item with a decent box. Hope you dont disappoint
Hope someone will read this complaint and respond seriously