Malabar Gold & Diamonds Complaints & Reviews

I have purchased golden ring around 2.5 gm for regular uses .but after 10 days its become white . although it's 22 carats gold. And when I complaint about that in shows where I have purchased thay shout on us. They told they not give money back and if you want purchased other it cost of old price .for new gold they are calculate average of price .
Date I have purchased[protected] at dhanteras.showroom services are very worst.and they behave like they don't care about their product and customer service.i am women and they are such a rude people.i am talking about Rajkot city and malbar showroom at yagnik road.waste of money.i will don't buy anything from there.

Dear Sir/ Madam,
i would like to bring in your kind notice, they before yesterday i have been visited your shop at Ruwi/ Oman to purchase tthe gold set, in this regards, there is branch manager / senior staff his name is Mr Sameer, Being an customer i have rights to see the all details in terms of exchange the old gold etc. in this regards said person make Rude argument and raise his voice stating that verger language... i would to request higher management to take action against this person to spoiling the MALABAR gold name.. i have decided to step in your shop to purchase anything and i will share this incident to all my close friends and relative to avoid to visit that shop at least

Name- masood Mulla
Branch- Malabar gold jublee circle dharwad, karnataka, India.
Dear sir,

I had gone to sell silver coins in the mentioned branch but they refused to buy the coins from me, though I had purchased the coins from the same branch, but they want me to exchange the coins for other ornaments.
I need cash in exchange.
Kindly help me in this regard
I'll wait for your response...

Hi my name is Sachin jaid.today I bought 20 gram gold biscuits from mohaboulah branch .each 10 gram rate was 190 kd.as per 13th november.at the billing counter they took extra 24 kd as a billing charges each 10 gram 7 kd and 2.5% credit card billing charges.when I bought 20 gram biscuit(two item each 10 gram) I paid total 405 kd.my bill should be 380 kd only.but why doing such a stupid work.stop this please

While purchasing gold, customers are attended immediately and service by the whole team will be mouthwatering customer service.
But if you go to sell your gold you can see the real picture
I am a 8 years old customer with Malabar Gold. When i was buying gold i was so happy with the customer care and i believed the whole team was customer friendly. But when i came to sell gold for emergency purpose, there was no person to attend...

I bought a bangle from kochi showroom 6 years before .now I planned to sell that in dubai showroom.but they said it is not from Malabar gold because kj is written instead of mj.i don't know how it's happend.i bought from Malabar gold for my wedding .I don't have bill with me.

Cash calculation

Place — malabar gold showroom, sampapath vinayak temple, , vizag
Date...4/09/2020 invoice number 1807

We sold 20k (35.810 grams) gold and bought 22k gold ornament.. There is difference in gold rate..
It was 4443/- in onlie chart for 20k gold but they took for
Rs.4293.52/- charged 4879 for 22k gold rate..

When we asked for explanation, , not answerd properly..
Kindly solve the issue, , , , , requesting you refund

My husband went through the website of Malabar gold to buy a diamond ring, we are not able to buy it through online at that time.so we went to the Malabar gold branch at kalpetta, wayanad, and showed them the design from the website.
The staff promised us that they will order it but have to wait because of the pandemic happening.
From July we waited for the ring .my husband has already advanced some cash also.

The amount the has mentioned was nearly 35000 rs. We already made advance of 20000rs and we were waiting for the ring.and two days back the staff called and said that because my ring size is 7, it's very small size.so it need to be made from Mumbai and it will be very late to get delivered and the price will be nearly 50000 rs. Also the staff said the size is not updated with cost.

We were surprised that they haven't made an effort to order it by making us wait for 2 months.also no proper information every time we call and visit. Very shameful on cheating the customers by fake promise.

Hello,

I had placed an order at your online store. Order #[protected].

It is still pending to be dispatched and one of your representative called said it's going to take 15 days to get it to ship and further time is needed to get it delivered, before i could say anything he hung up the phone.

This timeline is too long for me as i am planning to gift it to someone. Can you please guide me on how...

FYI i had ordered a item ONLINE on 11 june 2020 there was expected date of delivery was within one week but irony is till now i havent got my order. many times i had chat on MALABAR employees named: sunita and nadia. they always made A fool out of me. They never provide me details like what happening to my order. I had conversation with nadia and sunita 3 days back they said they will provide me details but see no contact at all. i dont know why you guys dont have a proper customer care no. to talk this really worst experience of all the time. hoping for update:
ORDER NO.[protected] attaching bill for refrence
Thank you

Dear sir/madam
Maine 29/7/2020 ko apke chandigarh ke naye showroom se neacklace kharide. Jiski making charges kafi kam batayi gayi thi showroom ki opning wale din showroom mein kafi rush tha to harpreet jo vanha ki manager hai ki bill hum apko bad me de denge. But jis din main dobara store me gayi to harpreet ne bola (Maneger) ki hum 20%hi charges lagayenge manie jab bil dekha to usme making charges kafi zyada lagenge isliye maine bola ki app deal cancel kar do to vo us baat par bhi raazi nahi hui or kahne lagi ki app kam making charges wali jwellaryt le jao. Jub humne ghar jakar dekha to jwellary thodi thodi minor breaking thi. Jub mai dobara store gayi to she tell me ki apne neaklace ko khud janbhuj kr toda hai and we also give our old gold and also find so many fault in selling old gold. Sandeep soni (Salesperson) mam didnt done any fault. All fault and mistake done by your store maneger the salesperson sandeep soni just showing a jwellary to me. She didnt ask anything. And she is also very polite and humble person. And store maneger also done harrasment with sandeep soni for making a threat by his job loosing. So my humble request to you plz clear all of confusion. Because we dont wanted to any person loosing his job without any reason or making fault.
Thanks
Regards,
Aman
[protected]

This is regarding Malabar online store, we have placed order on 21 July-2020 for gold pendant cum rakhi, while placing order delivery date was 25th July-2020. also confirmed via online chat. its been almost 10days but product was not dispatched and also there is no response while trying to connect malabar customer care team.

we are regular customers to malabar store but this kind of service and poor response will stop us to choose malabar in future.

i request you to kindly look innto this issue and help us to deliver the product by today EOD as we we are travelling tommorow.
if it is not possible, please help us to refund the amount.

I joined 'golden gain' scheme on 01/06/2019 at rajajinagar branch, bangalore. As per the scheme the maturity date was 01/06/2020.

Due to this current situation, i was unable to visit and purchase at the store. Currently i am not in bangalore and i will stay in native until next year i. E., jan 2021.

I spoke to the store manager regarding the same and he is claiming that the amount can't be refunded to the bank...

I am satheesh pm. Visited malabar gold, tirur, malappuram branch on 6-6-20 around 4 pm and waited upto 4.30. Nobody attended me.in the present scenerio of covid it is dangerous to wait for more than half an hour. I am a regular customer. You can check my mob no. [protected] in your records. I noticed many people are leaving the shop angrily. Also many staff are roaming here and there without any work. As a privileged customer it was very shocking for me. Pls investigate the matter.

Maine june 2018 mein 20 months wali scheme join ki thi or bola gaya tha ki scheme complete hone per koi making charges nahin lagenge chahe aap kuch bhi lo.
But jab mein 22 may ko apni jewelry lene gayi to making charges laga diye.
Wo bole ki sirf 15 % tak ka hi discount diya jata hai.
Agar koi jewelry per making charges jyada ho to 15% ke uper aapko pay karna hoga.
To maine pata kiya ki scheme ab hai pehle jab maine join ki thi tab nahin thi
To please mujhe mera refund dein.
My no is [protected]

4 or 5 years ago I buy gold from Malabar INA Market Delhi and I kept it. Today I try to sell my gold and when they check it they said its a fake gold. So what shall I do now I have bill everythimg with me. Really I have lost my mind now...

Today we did gold shopping.
2, 80400 but diwali offer is there up to november 10th that is 1 gold coin for 15000 shopping of gold but they didn't gave any gold coins... If you want i will send all the bills... But after seeing the offer board we went and asked to the manager he gave lot of explanation for that we didn't understand about that offer at all... Ai think this offer is only for attracting customers they are giving any gold coins.

Very bad experience with malabar gold and diamonds i bought a mangalsutra from malabar in uae now i am back to india when i went to malabar shop in belguim karnataka they directly refused to do so... I try to contact so many people from malabar but my problem was not solved to exchange one item how i wil go back to uae i wil request all the costumer please think before u buy something from malabar

Hi,
Invoice: bgrgs0029518, bought 84, 000 rs jumka on 20-oct-19 but none of the executives at malabar dickenson road did not informed about 5% cash back on sbi card. So i lost of 2500 rs. Please look into this issue asap and is it possible to cancel the existing bill and create the new bill by swiping the sbi card so that cashback can be availed.

Regards,
Adarsh kumar kn
Mobile: [protected]