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Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com
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Updated: Nov 5, 2025
Complaints 252
Resolved
16
Unresolved
236
Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Malabar Gold & Diamonds reviews & complaints page 9

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A
Adarsh Kumar.K.N.
from Bengaluru, Karnataka
Oct 25, 2019
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Address: 13, Dickenson Road, Near, Commercial Street, Rukmani Colony, Sivanchetti Gardens, Bengaluru, Karnataka, 560042

Hi,
Invoice: bgrgs0029518, bought 84, 000 rs jumka on 20-oct-19 but none of the executives at malabar dickenson road did not informed about 5% cash back on sbi card. So i lost of 2500 rs. Please look into this issue asap and is it possible to cancel the existing bill and create the new bill by swiping the sbi card so that cashback can be availed.

Regards,
Adarsh kumar kn
Mobile: [protected]
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    T
    Taranjeetsapra
    from Mumbai, Maharashtra
    Oct 20, 2019
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    Address: New Delhi, Delhi, 110063

    I am filling a complaint against malabar company on my recent experience with its branch at nsp, delhi. They are involved in unfair trade practice. Mallabar sell their coins of 999 hallmark which is purest and at 24 carat rate but didn’t allow sell them back. If they let you do then they purchase coins at rates of 22 carat. Worst experience with them. Highly unprofessional.
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      J
      JYOTHI aarav
      from Tiruvalla, Kerala
      Oct 6, 2019
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      Address: Mc roaf, Pathanamthitta, Kerala

      Two years back i purchased one diamond ring and diamond nosepin from malabar gold and diamond showroom sohar oman. Right now i want to exchange this product and i keep its certificate also. So i gone it's thiruvalla branch (Kerala). But they told me you can only exchange this product only sohar... It's oman... How can it's possible... What a cheating done malabar gold and diamond... Any way when ever i purchase gold or diamond i will not come malabar gold showroom. Very cheating... No more word to explain this stupidity
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        R
        ROYAL RAVI THEJ
        from Hyderabad, Telangana
        Aug 4, 2019
        Resolved
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        Resolved

        Address: shambavi apartments , flat no - D3 ,(3rd floor) Padmarao Nagar., LAND MARK : Opp to gandhi hospital back gate, SECUNDERABAD, Hyderabad, Telangana, 500025

        I ordered 8 grams gold coin on malabar gold and diamonds on 28/7/2019.
        Order no :[protected]. After 7 days when i am trying to contact through phone it continuously saying all customer care people are busy please stay online. I stayed approximately 1 hour on phone. Again and again repeating the same.
        When we are paying for gold customer service should be available even on sundays.
        +1 photos
        Aug 5, 2019
        Complaint marked as Resolved 
        Customer service call connected and they clarify my doubts on my purchase. My problem is solved. Thank you Malabar
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          G
          gauravpareek23
          from Nashik, Maharashtra
          Jul 6, 2019
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          Address: NASHIK, Nashik, Maharashtra, 422009

          Recently i purchased a ring for myself which hai american diamonds studded in it but since the american diamonds fall off and then. How many times should i always visit the showroom to get it fixed. While buying i asked Im purchasing it for my daily use before only i would have intimated about it. I can’t even wear the ring as the stones gets fallen off anyhow.
          Whereas the ring while repairing got a few damage by your showroom repairing staff.
          Kindly replace me with any other same weight same piece.
          +1 photos
          Jul 7, 2019
          Complaint marked as Resolved 
          I had not been contacted with any official from malabar none of them either I didn’t had any call or message from malabar. Please don’t be such a fraud to public.
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            G
            Gunduraya
            from Mumbai, Maharashtra
            Jul 3, 2019
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            Address: Gulbarga, Karnataka, 585101

            Dear sir.

            I purchased silver braslate of women at gulbarga malabar showroom on june 30, 2019. Due to incorrect size i went to showroom today to return the braslate and purchase silver women chain of same cost. The showroom sales executive and manager replied we will purchase the silver in old material silver price. I purchased by rs. 1610/- and they will take the same material of rs. 370/- i. E. Today 3rd july 2019 within 3 day's the price of silver they are deducting more than 80%. It's shame to purchase at malabar showroom. They are fooling the people. Its worst service.
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              C
              Chamundibasineni
              from Bengaluru, Karnataka
              Jun 27, 2019
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              receipt of defective mangalsutra

              Address: SMQ NO.619/4, Air Force Station, Lohegaon, 411032

              I have purchased mangalsutra on 12 jun 19 and on same day i have paid advance for purchase of necklace. But, on same day at my house i have detected that one black bead is missing in mangalsutra. I have visited malabar at pheonix mall, pune and purchased necklace amounting to rs 1, 32, 563 vide invoice no. Pmpgs0002473 dated 14/06/19 and during that i have returned the defective mangalsutra. Again i have visited for collection on 24/06/19...
              +1 photos
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              S
              Sowmyasona
              from Mumbai, Maharashtra
              Jun 23, 2019
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              Address: Bangalore, Karnataka

              I gave my gold bracelet for repair... Its been 25days no update from the shop. When i tried calling them to check whether i can go and collect my bracelet no one is picking the call even for multiple calls. Can someone please contact and let me know the status. If this will not taken as action i will go and complain on the overall service. Please contact as soon as possible.
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                S
                sharfin bisma
                from Calicut, Kerala
                Jun 15, 2019
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                Address: Malabar gold and diamonds, kodungallur, Thrissur, Kerala, 680664

                Beads dangling from jhumki keep falling off, even when they're not in use. Got them repaired umpteen times. The last time I got them repaired was today. Initially the staff said they'd repair it so that it wouldn't happen again. But even before I left the shop, another bead fell off. Then the staffs attitude changed. They backtracked their "we'll fix it" to "anything can happen anytime, we never said we'll fix it completely". This is an impetus for me to never shop at Malabar gold again.

                Another thing is, each of these beads contain gold n I'm losing gold Everytime a bead falls off.
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                  S
                  Shivkumar377
                  from Noida, Uttar Pradesh
                  Jun 9, 2019
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                  Address: 110085

                  Dear sir/mam,
                  I am regular customer of your prestigious and highly trusted brand.I always prefer to buy any item from your showroom.I had elder brother marriage on 25 April, so bought lot's of items on first week of april of your pitam pura branch.
                  Its had a mangal shutr(pendent), after two or three days of wear that mangalshutr.Some part of it detached. Immediately I informed to your Branch, first they told me to exchange with the another ornament.But they don't have liked item. Again after 2 week we go to showroom and choose another pendent, they Again charge 9.5% of making charge .I lost all faith on malabar and decide to never ever buy any ornament and never prefer to anyone to go Malabar.Please Sir/mam a felt cheated by Malabar please take strict and possibe against Manager. He was very rudely.I never go to your any branch.
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                    S
                    Srikanth kongara
                    from Mumbai, Maharashtra
                    May 7, 2019
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                    not accepting the old gold with original bill on akshaya tritiya

                    Address: 520010

                    I srikanth kongara existing customer of malabar. Today at vijayawada branch, ihave come to surrender my old gold along with original bill. But the staff were telling that they wont accept any old gold today as it is akshaya teitiya today. And they were very rude with me and no one is bothered also. As today is akshaya tritiya they are giving importance only to new customers by ignoring old customers. I waited at the showroom more than two...
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                    A
                    Aamir Hayat
                    Apr 28, 2019
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                    Address: Azizia, 11543

                    My name is aamir hayat. & i am the regular customer of malabar from last 4 years. I bought 1 ring from malabar lulu batha, and it gets bend looses its original shape ‘ while visiting the store they said me this is party wear, your wife cannot wear this ring continuously. They cheated me from last 2 visits. The customer service is like hell there in batha lulu malabar. The indian salesman there he dont know how to talk with customer. I am more disappointed from malabar batha lulu, obviously i will tell all my relatives and friends not to go there.
                    Because of cheated service there
                    +1 photos
                    View replies
                    Hi
                    First i just want to hear from ur side the reason and explanation why my gold pendAnt (changed to color pinkish, and my gold earrings lock changed to BLACK COLOR? Im so upset with ur gold quality!
                    Please see attached photos.

                    complaining about ring - Comment #3693271 - Image #0
                    complaining about ring - Comment #3693271 - Image #1
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                      A
                      ayush.aabu
                      from Mumbai, Maharashtra
                      Apr 28, 2019
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                      Address: Flat no. 0003 tower 6 jaypee kosmos sector 134, Gautam Buddh Nagar, Uttar Pradesh, 201306
                      Website: Google

                      Hi we have regular customer of malabar sector 18 branch. My husband was purchase the jewellery on 17 march 2019 but to some family major issue we are unable to excahnge the item jst extanted 3 days later we visit the sector 18 branch there manager was aruging with us very harmlessly... And the time of purchasing we nver told us the exchange policy of jewelley item... Other we pln according... The bad behaviour of manager my husband through out the jewellery over the counter... Evn no one call us for solving the problm this kind of bad beviour your manger create your customers.
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                        K
                        Kodamala Prasann
                        from Mumbai, Maharashtra
                        Apr 23, 2019
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                        Address: Raghavedra Nagar, Kurnool, Andhra Pradesh, 518003

                        I have purchased antique jewelry (2013) from malabar, kurnool, andhra pradesh. I have only used it occasionally 2 to 3 times... Now the necklace and earrings are color faded to red and white color and the stones are in black color... I've contacted the staff regarding this.. They are saying that antique jewelry is like this only... The only solution for this is i need to give it for maintenance so that they will be sending the jewelry to company... I really surprised by looking at the jewelry it looks like imitation jewelry now...
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                          N
                          N P Rao
                          from Delhi, Delhi
                          Apr 19, 2019
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                          Address: Ramalingapuram, Nellore, Andhra Pradesh, 524004

                          Hello!
                          We've been regular customers to malabar gold and we've never experienced any problem earlier. But this time we had some issue with our scheme and when we asked the manager of nellore store, he was so arrogant and impolite we don't think those are the qualities of manager and we were really shocked to see such kinda behaviour to your customers, that too with customers who have been regular. We are so disappointed and that disappointment made us decide never to visit malabar anymore. We would appreciate you if you call me take an action against him.
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                            V
                            vrinda kamat
                            from Bengaluru, Karnataka
                            Apr 19, 2019
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                            Address: No. 10/7e, kumra krupa road, high grounds bangalore -560001, 560001

                            Dear sir,

                            We have purchased necklace from your malabar gold and diamond show room, dickenson road, bangalore.

                            Particulars of the purchase are as follows :

                            1. Date 6/04/2019 invoice number : bgrgs0000800

                            2. Necklace worth rs. 209100/-, net weight 45.304 grams

                            We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks time, which we have not received yet.

                            Kindly send us the certificate for the same.
                            Apr 19, 2019
                            Updated by vrinda kamat                             Dear Sir,

                            We have purchased necklace from your Malabar Gold and Diamond show room, Dickenson Road, Bangalore.

                            Particulars of the purchase are as follows :

                            1. Date 6/04/2019 invoice number : BGRGS0000800

                            2. Necklace worth Rs. 209100/-, net weight 45.304 grams

                            We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks time, which we have not received yet.

                            Kindly send us the certificate for the same.
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                              S
                              shilpisahu
                              from Bengaluru, Karnataka
                              Apr 4, 2019
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                              poor customer support on scheme realization without passbook

                              Address: Bangalore, Karnataka

                              I was pasterred to invest in a gold purchase plan in 2018 at malabar gold and diamond jewellers (Koramangala branch, bangalore). And did invest about 11000 till date though online payment. Have a online account as well with the complete scheme detail.

                              However, today i got a letter mentioning it has matured and visit the store with the passbook, i'd and address proof. The later two are understood, but the passbook i had not...
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                              D
                              dilip johnson
                              Apr 2, 2019
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                              Just 1 month back purchased same 4 kids bangles weight around 1 soverign from Thodupuzha Malabar Gold. We have used it just three and 1 of the bangle was broken...I can't understand what a low quality products your are given to customer...and very pathetic service given by the branch head...any way we can see at consumer court and will give maximum publicity about your products...just 1 month difference I lost around 10000/- rupees in the name of making charge...this is very painful
                              +1 photos
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                                N
                                Nagaraj Nallappa
                                Feb 28, 2019
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                                Address: 534201

                                Sir,

                                We pleases to inform that your staff or obused my working organisation and also mine.

                                You are private organisation but your people obused govt organisation like great bank of india.

                                Your counter person as well as manager having worst behaviour. Same was noted in visitors book also.

                                Kindly take proper action and otherwise i will complian with higher level.

                                Regards.

                                N. Naga raju
                                [protected]
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                                  R
                                  Rachana Kandlagunta
                                  Feb 1, 2019
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                                  Address: 91354

                                  Hi there:

                                  I purchased mango hara earlier this month (January 2019) from bangalore, koramangala location. I’m back in the states and live in los angeles. I have noticed that one of the ruby stone fell off the necklace.

                                  I would appreciate if you could fix it asap. There is no malabar showroom in la as well. Also no response when emailed to customercare. [protected]@malabargroup.com

                                  Thank you,
                                  Rachana
                                  Malabar Gold & Diamonds customer support has been notified about the posted complaint.
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