Malabar Gold & Diamonds Complaints & Reviews

Recently i purchased a ring for myself which hai american diamonds studded in it but since the american diamonds fall off and then. How many times should i always visit the showroom to get it fixed. While buying i asked Im purchasing it for my daily use before only i would have intimated about it. I can’t even wear the ring as the stones gets fallen off anyhow.
Whereas the ring while repairing got a few damage by your showroom repairing...

Dear sir.

I purchased silver braslate of women at gulbarga malabar showroom on june 30, 2019. Due to incorrect size i went to showroom today to return the braslate and purchase silver women chain of same cost. The showroom sales executive and manager replied we will purchase the silver in old material silver price. I purchased by rs. 1610/- and they will take the same material of rs. 370/- i. E. Today 3rd july 2019 within...

I have purchased mangalsutra on 12 jun 19 and on same day i have paid advance for purchase of necklace. But, on same day at my house i have detected that one black bead is missing in mangalsutra. I have visited malabar at pheonix mall, pune and purchased necklace amounting to rs 1, 32, 563 vide invoice no. Pmpgs0002473 dated 14/06/19 and during that i have returned the defective mangalsutra. Again i have visited for collection on 24/06/19...

I gave my gold bracelet for repair... Its been 25days no update from the shop. When i tried calling them to check whether i can go and collect my bracelet no one is picking the call even for multiple calls. Can someone please contact and let me know the status. If this will not taken as action i will go and complain on the overall service. Please contact as soon as possible....

Beads dangling from jhumki keep falling off, even when they're not in use. Got them repaired umpteen times. The last time I got them repaired was today. Initially the staff said they'd repair it so that it wouldn't happen again. But even before I left the shop, another bead fell off. Then the staffs attitude changed. They backtracked their "we'll fix it" to "anything can happen anytime, we never said we'll fix it completely". This is an impetus...

Dear sir/mam,
I am regular customer of your prestigious and highly trusted brand.I always prefer to buy any item from your showroom.I had elder brother marriage on 25 April, so bought lot's of items on first week of april of your pitam pura branch.
Its had a mangal shutr(pendent), after two or three days of wear that mangalshutr.Some part of it detached. Immediately I informed to your Branch, first they told me to exchange...

I srikanth kongara existing customer of malabar. Today at vijayawada branch, ihave come to surrender my old gold along with original bill. But the staff were telling that they wont accept any old gold today as it is akshaya teitiya today. And they were very rude with me and no one is bothered also. As today is akshaya tritiya they are giving importance only to new customers by ignoring old customers. I waited at the showroom more than two...

My name is aamir hayat. & i am the regular customer of malabar from last 4 years. I bought 1 ring from malabar lulu batha, and it gets bend looses its original shape ‘ while visiting the store they said me this is party wear, your wife cannot wear this ring continuously. They cheated me from last 2 visits. The customer service is like hell there in batha lulu malabar. The indian salesman there he dont know how to talk with customer. I am...

Hi we have regular customer of malabar sector 18 branch. My husband was purchase the jewellery on 17 march 2019 but to some family major issue we are unable to excahnge the item jst extanted 3 days later we visit the sector 18 branch there manager was aruging with us very harmlessly... And the time of purchasing we nver told us the exchange policy of jewelley item... Other we pln according... The bad behaviour of manager my husband through...

I have purchased antique jewelry (2013) from malabar, kurnool, andhra pradesh. I have only used it occasionally 2 to 3 times... Now the necklace and earrings are color faded to red and white color and the stones are in black color... I've contacted the staff regarding this.. They are saying that antique jewelry is like this only... The only solution for this is i need to give it for maintenance so that they will be sending the jewelry to...

Hello!
We've been regular customers to malabar gold and we've never experienced any problem earlier. But this time we had some issue with our scheme and when we asked the manager of nellore store, he was so arrogant and impolite we don't think those are the qualities of manager and we were really shocked to see such kinda behaviour to your customers, that too with customers who have been regular. We are so disappointed and that disappointment...

Dear sir,

We have purchased necklace from your malabar gold and diamond show room, dickenson road, bangalore.

Particulars of the purchase are as follows :

1. Date 6/04/2019 invoice number : bgrgs0000800

2. Necklace worth rs. 209100/-, net weight 45.304 grams

We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks...

I was pasterred to invest in a gold purchase plan in 2018 at malabar gold and diamond jewellers (Koramangala branch, bangalore). And did invest about 11000 till date though online payment. Have a online account as well with the complete scheme detail.

However, today i got a letter mentioning it has matured and visit the store with the passbook, i'd and address proof. The later two are understood, but the passbook i had not...

Just 1 month back purchased same 4 kids bangles weight around 1 soverign from Thodupuzha Malabar Gold. We have used it just three and 1 of the bangle was broken...I can't understand what a low quality products your are given to customer...and very pathetic service given by the branch head...any way we can see at consumer court and will give maximum publicity about your products...just 1 month difference I lost around 10000/- rupees in the...

Sir,

We pleases to inform that your staff or obused my working organisation and also mine.

You are private organisation but your people obused govt organisation like great bank of india.

Your counter person as well as manager having worst behaviour. Same was noted in visitors book also.

Kindly take proper action and otherwise i will complian with higher level.

Regards.br...

Hi there:

I purchased mango hara earlier this month (January 2019) from bangalore, koramangala location. I’m back in the states and live in los angeles. I have noticed that one of the ruby stone fell off the necklace.

I would appreciate if you could fix it asap. There is no malabar showroom in la as well. Also no response when emailed to customercare. [protected]@malabargroup.com

Thank you,
Rachana...

Hi... We baught gold buttalu at chaitanyapuri branch. They gave us the assurance of life time free service. After 6 or 7 months we went for the screw repair for the same ornament. They have given us some due date which is 1 month away. We went after one month they said still they are not ready yet. We called them then they said not ready. So directly we went there and talked with the sales men out there. He gave some reason. So we asked them...

Sir,
We have purchased on dec15 2018 gold ring from malabar gold& diamonds from madurai west masi street, it has broken into two pieces with in 30days and we have not satisfied with quality, in madurai branch they are not responding our complaint, service verry poor. So the desirable resolution of my complaint is replacement only.

Thanks...

The gold scheme is completely fraud in kadapa district andhra pradesh. I paid 3000 pm until oct for the scheme at first installment the sales guy said gold worth 3000 would get credited at every month and i can buy same weight gold at the completion of scheme up to 18% off on making charges

When scheme completed and now that gold prices are high they said for 33k whatever rate is on that day will be able to buy further 18%...

The gold chain that i purchased for ₹.3.5 lakh fell into 3 pieces while wearing for the first time. When i went back to them, the response from the manager was pathetic and unapologetic. Worst ever experience. I have purchased jewelry in number of other stores never ever experienced this kind of service. This was the worst choice. Never purchase from here. Avoid this fraud...