Malabar Gold & Diamonds Complaints & Reviews

Address: 15-80/27np, sainagar phase-2, bandangpet, pin code-500058

This is regarding Malabar online store, we have placed order on 21 July-2020 for gold pendant cum rakhi, while placing order delivery date was 25th July-2020. also confirmed via online chat. its been almost 10days but product was not dispatched and also there is no response while trying to connect malabar customer care team.

we are regular customers to malabar store but this kind of service and poor response will stop us to choose malabar in future.

i request you to kindly look innto this issue and help us to deliver the product by today EOD as we we are travelling tommorow.
if it is not possible, please help us to refund the amount.

Malabar Gold & Diamonds customer support has been notified about the posted complaint.

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I am satheesh pm. Visited malabar gold, tirur, malappuram branch on 6-6-20 around 4 pm and waited upto 4.30. Nobody attended me.in the present scenerio of covid it is dangerous to wait for more than half an hour. I am a regular customer. You can check my mob no. [protected] in your records. I noticed many people are leaving the shop angrily. Also many staff are roaming here and there without any work. As a privileged customer it was very shocking for me. Pls investigate the matter.

Malabar Gold & Diamonds customer support has been notified about the posted complaint.

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Maine june 2018 mein 20 months wali scheme join ki thi or bola gaya tha ki scheme complete hone per koi making charges nahin lagenge chahe aap kuch bhi lo.
But jab mein 22 may ko apni jewelry lene gayi to making charges laga diye.
Wo bole ki sirf 15 % tak ka hi discount diya jata hai.
Agar koi jewelry per making charges jyada ho to 15% ke uper aapko pay karna hoga.
To maine pata kiya ki scheme ab hai pehle jab maine join ki thi tab nahin thi
To please mujhe mera refund dein.
My no is [protected]

Malabar Gold & Diamonds customer support has been notified about the posted complaint.

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Address: INA Market Delhi

4 or 5 years ago I buy gold from Malabar INA Market Delhi and I kept it. Today I try to sell my gold and when they check it they said its a fake gold. So what shall I do now I have bill everythimg with me. Really I have lost my mind now

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Address: Mv agraharam trunk road nellore, 524001

Today we did gold shopping.
2, 80400 but diwali offer is there up to november 10th that is 1 gold coin for 15000 shopping of gold but they didn't gave any gold coins... If you want i will send all the bills... But after seeing the offer board we went and asked to the manager he gave lot of explanation for that we didn't understand about that offer at all... Ai think this offer is only for attracting customers they are giving any gold coins.

Malabar Gold & Diamonds customer support has been notified about the posted complaint.

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Address: Vasco, North Goa, Goa, 403801

Very bad experience with malabar gold and diamonds i bought a mangalsutra from malabar in uae now i am back to india when i went to malabar shop in belguim karnataka they directly refused to do so... I try to contact so many people from malabar but my problem was not solved to exchange one item how i wil go back to uae i wil request all the costumer please think before u buy something from malabar

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Address: 13, Dickenson Road, Near, Commercial Street, Rukmani Colony, Sivanchetti Gardens, Bengaluru, Karnataka, 560042

Hi,
Invoice: bgrgs0029518, bought 84, 000 rs jumka on 20-oct-19 but none of the executives at malabar dickenson road did not informed about 5% cash back on sbi card. So i lost of 2500 rs. Please look into this issue asap and is it possible to cancel the existing bill and create the new bill by swiping the sbi card so that cashback can be availed.

Regards,
Adarsh kumar kn
Mobile: [protected]

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Address: New Delhi, Delhi, 110063

I am filling a complaint against malabar company on my recent experience with its branch at nsp, delhi. They are involved in unfair trade practice. Mallabar sell their coins of 999 hallmark which is purest and at 24 carat rate but didn’t allow sell them back. If they let you do then they purchase coins at rates of 22 carat. Worst experience with them. Highly unprofessional.

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Address: Mc roaf, Pathanamthitta, Kerala

Two years back i purchased one diamond ring and diamond nosepin from malabar gold and diamond showroom sohar oman. Right now i want to exchange this product and i keep its certificate also. So i gone it's thiruvalla branch (Kerala). But they told me you can only exchange this product only sohar... It's oman... How can it's possible... What a cheating done malabar gold and diamond... Any way when ever i purchase gold or diamond i will not come malabar gold showroom. Very cheating... No more word to explain this stupidity

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Address: shambavi apartments , flat no - D3 ,(3rd floor) Padmarao Nagar., LAND MARK : Opp to gandhi hospital back gate, SECUNDERABAD, Hyderabad, Telangana, 500025

I ordered 8 grams gold coin on malabar gold and diamonds on 28/7/2019.
Order no :[protected]. After 7 days when i am trying to contact through phone it continuously saying all customer care people are busy please stay online. I stayed approximately 1 hour on phone. Again and again repeating the same.
When we are paying for gold customer service should be available even on sundays.

Aug 5, 2019

Complaint marked as Resolved

Customer service call connected and they clarify my doubts on my purchase. My problem is solved. Thank you Malabar

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Address: NASHIK, Nashik, Maharashtra, 422009

Recently i purchased a ring for myself which hai american diamonds studded in it but since the american diamonds fall off and then. How many times should i always visit the showroom to get it fixed. While buying i asked Im purchasing it for my daily use before only i would have intimated about it. I can’t even wear the ring as the stones gets fallen off anyhow.
Whereas the ring while repairing got a few damage by your showroom repairing staff.
Kindly replace me with any other same weight same piece.

Jul 7, 2019

Complaint marked as Resolved

I had not been contacted with any official from malabar none of them either I didnâ€™t had any call or message from malabar. Please donâ€™t be such a fraud to public.

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Address: Gulbarga, Karnataka, 585101

Dear sir.

I purchased silver braslate of women at gulbarga malabar showroom on june 30, 2019. Due to incorrect size i went to showroom today to return the braslate and purchase silver women chain of same cost. The showroom sales executive and manager replied we will purchase the silver in old material silver price. I purchased by rs. 1610/- and they will take the same material of rs. 370/- i. E. Today 3rd july 2019 within 3 day's the price of silver they are deducting more than 80%. It's shame to purchase at malabar showroom. They are fooling the people. Its worst service.

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Address: Bangalore, Karnataka

I gave my gold bracelet for repair... Its been 25days no update from the shop. When i tried calling them to check whether i can go and collect my bracelet no one is picking the call even for multiple calls. Can someone please contact and let me know the status. If this will not taken as action i will go and complain on the overall service. Please contact as soon as possible.

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Address: Malabar gold and diamonds, kodungallur, Thrissur, Kerala, 680664

Beads dangling from jhumki keep falling off, even when they're not in use. Got them repaired umpteen times. The last time I got them repaired was today. Initially the staff said they'd repair it so that it wouldn't happen again. But even before I left the shop, another bead fell off. Then the staffs attitude changed. They backtracked their "we'll fix it" to "anything can happen anytime, we never said we'll fix it completely". This is an impetus for me to never shop at Malabar gold again.

Another thing is, each of these beads contain gold n I'm losing gold Everytime a bead falls off.

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Address: 110085

Dear sir/mam,
I am regular customer of your prestigious and highly trusted brand.I always prefer to buy any item from your showroom.I had elder brother marriage on 25 April, so bought lot's of items on first week of april of your pitam pura branch.
Its had a mangal shutr(pendent), after two or three days of wear that mangalshutr.Some part of it detached. Immediately I informed to your Branch, first they told me to exchange with the another ornament.But they don't have liked item. Again after 2 week we go to showroom and choose another pendent, they Again charge 9.5% of making charge .I lost all faith on malabar and decide to never ever buy any ornament and never prefer to anyone to go Malabar.Please Sir/mam a felt cheated by Malabar please take strict and possibe against Manager. He was very rudely.I never go to your any branch.

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Address: Azizia, 11543

My name is aamir hayat. & i am the regular customer of malabar from last 4 years. I bought 1 ring from malabar lulu batha, and it gets bend looses its original shape ‘ while visiting the store they said me this is party wear, your wife cannot wear this ring continuously. They cheated me from last 2 visits. The customer service is like hell there in batha lulu malabar. The indian salesman there he dont know how to talk with customer. I am more disappointed from malabar batha lulu, obviously i will tell all my relatives and friends not to go there.
Because of cheated service there

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M

Marites

Jun 16, 2020

Hi
First i just want to hear from ur side the reason and explanation why my gold pendAnt (changed to color pinkish, and my gold earrings lock changed to BLACK COLOR? Im so upset with ur gold quality!
Please see attached photos.

Reply

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Address: Flat no. 0003 tower 6 jaypee kosmos sector 134, Gautam Buddh Nagar, Uttar Pradesh, 201306

Website: Google

Hi we have regular customer of malabar sector 18 branch. My husband was purchase the jewellery on 17 march 2019 but to some family major issue we are unable to excahnge the item jst extanted 3 days later we visit the sector 18 branch there manager was aruging with us very harmlessly... And the time of purchasing we nver told us the exchange policy of jewelley item... Other we pln according... The bad behaviour of manager my husband through out the jewellery over the counter... Evn no one call us for solving the problm this kind of bad beviour your manger create your customers.

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Address: Raghavedra Nagar, Kurnool, Andhra Pradesh, 518003

I have purchased antique jewelry (2013) from malabar, kurnool, andhra pradesh. I have only used it occasionally 2 to 3 times... Now the necklace and earrings are color faded to red and white color and the stones are in black color... I've contacted the staff regarding this.. They are saying that antique jewelry is like this only... The only solution for this is i need to give it for maintenance so that they will be sending the jewelry to company... I really surprised by looking at the jewelry it looks like imitation jewelry now...

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Address: Ramalingapuram, Nellore, Andhra Pradesh, 524004

Hello!
We've been regular customers to malabar gold and we've never experienced any problem earlier. But this time we had some issue with our scheme and when we asked the manager of nellore store, he was so arrogant and impolite we don't think those are the qualities of manager and we were really shocked to see such kinda behaviour to your customers, that too with customers who have been regular. We are so disappointed and that disappointment made us decide never to visit malabar anymore. We would appreciate you if you call me take an action against him.

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Address: No. 10/7e, kumra krupa road, high grounds bangalore -560001, 560001

Dear sir,

We have purchased necklace from your malabar gold and diamond show room, dickenson road, bangalore.

Particulars of the purchase are as follows :

1. Date 6/04/2019 invoice number : bgrgs0000800

2. Necklace worth rs. 209100/-, net weight 45.304 grams

We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks time, which we have not received yet.

Kindly send us the certificate for the same.

Apr 19, 2019

Updated by vrinda kamat Dear Sir,

We have purchased necklace from your Malabar Gold and Diamond show room, Dickenson Road, Bangalore.

Particulars of the purchase are as follows :

1. Date 6/04/2019 invoice number : BGRGS0000800

2. Necklace worth Rs. 209100/-, net weight 45.304 grams

We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks time, which we have not received yet.

Kindly send us the certificate for the same.

Malabar Gold & Diamonds Complaints & Reviews

File a complaint to Malabar Gold & Diamonds

Malabar Gold & Diamonds reviews & complaints page 9

Order Number: 100066022

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Poor service by service provider

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Regarding making charges

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Fake Gold

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about diwali offer

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I wanted to exchange my old diamond to a new one but it's not done

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credit card offer was not communicated while billing so loss of 2500 rs

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unfair trade practices

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diamond

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no response from customer care

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about a mens ring

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silver braslate exchange and purchase of new silver chain

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gold bracelet

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earrings

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low quality product and charge high making charge

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complaining about ring

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earrings

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antique jewelry color faded

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complaint against an impolite and arrogant manager, nellore.

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non receipt of the certificate

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