Manipal Hospital Complaints & Reviews

My advice to anyone would be NOT to consult Dr Krupa Shankar, Dermatologist, Manipal Hospital. This advice comes after my experience I am narrating here:
-I have spend 15K on endless tests and cross department consultations he recommended to rule out a condition just in its very initial stage.
-If you would ask him to explain the condition you are suffering from, he will hand over a leaflet to you and say "Go back home...

They are real thief. they are carrying total money business. I had a simple infection and they condcuted 9 tests and asked me to go for 4 more test. I went to other hospital and came to know it was just a simple infection and nothing else ! they slowly take the money and anyone would not realize it as the money goes out of pocket gradually.It costed me more than 9k, the same disease was solved by another doctor for merely Rs 350 medicine !!!

Hi,

I went to Manipal Hospital for consultation with neurologist for my father. Doctor said that they will do lumbar puncture test.Upon asking about details, I was told that its normal OPD procedure. The doctor who was in-charge of test just gave me a paper on which some medicines were written and asked me to get those. I went ahead and provided doctor with that medicine without asking anything. Then after some time, a nurse came out with a paper asking me to sign it which said that the doctors are not responsible for any unwanted scene during procedure.

I was surprised to see this, and was not able to understand why I was not asked to sign this even before procedure began.
Also after procedure got over, I was told that I need to pay around Rs 6000 before I can take back my father. I was again surprised with this behavior of hospital.
First they told me that this is a normal OPD procedure then, they were yelling at me to pay Rs 6000, and then only they will release my father.

They are real thief and don't inform you overhand about complications and cost of procedure and demand it afterwards.

My father was admitted at Manipal Hospital, salem for treatment of duodenum ulcer. A doctor name Rajasekaran, Gastrologist did operation since he said the ulcer lead to bleeding. At 8 days at ICU my father was transferred to normal ward. At 2nd day when my brother asked the Rajasekran doctor when he will remove the stiches in my father stomach bcos my father was getting nervous looking at it, the doctor repiled ’ Your fathers entire liver...

I had been to this hospital for skin treatment and they charged me 500 rs for the consultation + registration. And I met so called Dr and old fellow Mukesh Ramane. He saw my problem and he didn’t even listen to me for a minute and said its ’WARTS’ and then he asked me to go for ’Liquid NitrogenSprayy’ (Crayo) and asked to pay 1060 rupees. Doctor told this is alternative solution for WARTS treatment and regular treatment will be burn and remove. So I agreed and wanted to avoid the pain of burning. He had also told I need to go under this for every 15 days for 4 times. And gave medicine for 4 weeks two tablets a week.

And I went for second Crayo and I didn’t want to visit him and Just wanted to get Crayo done and come back. But the supporting doctor who was with she knew this what he has suggested but still she forced me to visit him and I had to pay 400 again for his consultation. And that Stupid Mukesh Ramane didn’t even know what he was suggested to me and didn’t even check my previous records So I have to explain him all my problems again and tell him what he was suggested earlier on top of that he was not ready to listen to me. Even though they tell they will have records for all the things this lazy old fellow didn’t even check my previous records.

As I wanted a solution for my problem i continued this for 2 months and spend 1560 * 4 = 7800. When I went after 2.5 months for last review he told he need to burn it and remove and he won’t confidently say me for the cure of it and it may repeat again. And if it repeats he will burn again and remove it seems.

Finally I got scared and said i don’t want to go for that burn (or they call laser treatment) so he forced me to go for another Crayo again 1560 so totally I spent 9,360.

And I never went to the Doctor or Manipal hospital again. These doctors and hospital is just to make money for very small problems.

After all this stupid things with these doctors i went to another place (don’t want to mention) here they just suggested me tablets and ointment and with 3 weeks my problem is resolved and I am happy.

This Manipal hospital is there to just make money and nothing else.

I had thyroid problem which i did not know, I visited Manipal hospital, First I consulted Dr Sanjeev internal medicine, he made me do a number of tests that costed me 5000/- and finally told me I was normal, though I had a swollen throat.
Then I consulted Dr Mohan Badagandi, after looking into my reports he prescribed 100mg thyrox as my TSH was 13
I continued it and consulted him every 3 months, I took this medication for 2years, but suffered severe acidity problem and acid burns, started gaining weight and also the gal bladder mal function, I had to get the gal bladder removed, then I could not take it any more I consulted ayurveda , with that I came to know for 13 TSH I should have been given 50mg instead for 100mg, though my thyroid was with in range , I reduced the medication and most of my problem got resolved, still the muscle stiffness and numbness persisted, I understood I am suffering from side effects, then I came across a friend who is also having thryoid but not suffering this much She is taking thyronorm, after I switched ot thyronorm a different brand ah!!!!!!!!! what relief, i cannot imagine, though I told the doctor of my problems he always replying I don't know. thryox has lot of side effects , doctors should know this, it became a toxic in my body and I had to get my gal bladder removed and suffered acid burns, unable to eat any food properly.

I am writing this so that others you are suffering the same as mine, this can be of help.

I have admitted my Sister in law in your hospital in Salem. The treatment was excellent and she recovered soon. Thanks for doing that. But i had a severe problem with the admin there, they have not yet informed me about the mediclaim which i got from Star health insurance. (First time we admitted and discharged and again we re admitted the patient for further treatment only at that time they informed me about the claim which i got. incase if we have not re admitted what would have happened to my claim amount. (As per my knowledge the insurance policy says that the hospital should start treatment and to get the amount from the insurance company) Eventhough your admin people knows about this, they tortured me to pay advance for each and everything by cash.
I was worried in this issue and finally claim was given and informed to me also and now they returned me about Rs. 15,000 by cheque. Kindly look into this. Since this is a place where everyone had a great trust in everybody even they see people in hospital as GOD. So take some necessary action and try not to do these kind of practices for all the peoples in the future. We trust you !!!

I am a regular visitor(from 2005 till now) in this hospital for my wife,parents, in laws and aunt,uncle. Till last year I got good service but I can see now a days they become very rude. Today I visited Dr. Sadiq of Surgical Gastro dept. After had lots of test done, we went for the consultation with the doctor. He asked for a surgery to my mother in law. So to be sure I was asking him in detail and he was very rude. He asked my about my profession. I said software engg. He said "cant you understand anything out side of the computer? I am the only doctor who is taking to the patient for 10 mins(though it was not more than 3-4 mins). You can go to any doctor, they wont tell you in detail." . I made a complain and dropped in the suggession box. Is this the behaviour we expect from a well known hospital? As a patient we have rights to understand the issue. We copnsider doctors as "Next to GOD" but some doctors are "Next to Evil".

Trying to seek some advise on a hospital trauma that we went through. One of our close relatives aged 72 (female) was recommended colonoscopy because she had some chronic gastric problems. During the course of the diagnostic procedure
the doctor caused an intestinal perforation. This resulted in not only serious physical & emotional trauma for all o[censored]s but also severe financial loss because she was not covered under health insurance. When contacted the hospital
authorities and the doctor concerned, we were told that the Consent Form does clearly indicate that there is risk involved in such procedures and we have signed up to it and could therefore not bear any financial burden. Can the hospital get away
with something like this? The Discharge Summary obviously does have a statement that could cover the doctor of any negligence because it indicates that the perforation could have resulted because of adhesions that were formed during the
course of a previous surgery. Would appreciate any advise on how to respond, specially if you have had had a similar experiences.

So here we go,

My mom had a problem with her health, she was experiencing frequent giddiness followed by a blank out.(she used to faint). so i had taken her to the near by hospital, were they gave her some glucose and termed it as vertigo and some tablets. she took the medication for 3-5 days but not improvement. so i took her to manipal and went to the neurologist. I met DR. A R Batt, he is such a irresponsible person, even though i am explaining everything he does not even bother to listen and said, please wait then he checks our old tablets and writes a series o[censored]nwanted tests. I ended up paying- 15k. They also made me take a MRI scan and they found some thing wrong with the inner ear balancing and he gave medicines for the same. I asked him how that wud cause giddiness and he said yes it is related. so again a list of tablets and my mom followed it for about 10 days no improvement. i was psyched, i went again he changed the tablets and again she took it for a week still no improvement. she again went through the giddiness atleast for 3-4 times a day.

So i stopped going to manipal and took her to ENT specialist, he diagnosed and gave a tablet which stopped all the problems she had in just 2 days, he never even asked me to do any test.

Dr's at Manipal are worthless their only motto is to steal from people and exploit their money to make profit.

I did not even have a insurance, so i had to cough out a hell a lotta money.

Manipal a bad choice +No good results. (Stay far far far away)

The Manipal hospital Bangalore takes pride in being one of the premier hospitals in Bangalore. When you think of this hospital you think this is a corporate hospital that is well staffed. However the truth is that they are understaffed and do not have enough junior doctors or registrars.

The Junior doctors are made to work for more than 24 hours in one shift every week and in multiple night shifts which start at 3 pm in the afternoon and extend till 11 or 12 the next day. The turnover is very high as the junior doctors feel exploited and underpaid.

And what do they pay, a measely 18-20 K a month for a doctor who has put in 5 years of education.

The MOH has laid down the following guidelines but this is not adhered to.

Ministry of health and family welfare, Government of India sent consolidated instructions to all states and UT administration vide letter number S-11014/3/91 ME(P) regarding implementation o[censored]niform Central Residency Scheme after the directives of the Supreme Court in its judgment dt. 25.9.87 in writ petition No. 348-352 of 1985,
The instruction No.13 of this letter ‘Hours of Work', it is mentioned that
"Continuous active duty for resident doctors will not normally exceed 12 hours per day. Subject to exigencies of work the resident doctors will be allowed one weekly holiday by rotation. The resident doctors will also require to be on call duty not exceeding 12 hours at a time. The junior Residents should ordinarily work for 48 hours per week and not more than 12 hours at a stretch subject to the condition that the working hours will be flexible as may be decided by the Medical Superintendents concerned keeping in view the workload and availability of doctors for clinical work."
As we see, here total weekly hours of work (48 hrs/week) as well as the maximum hours in single stretch (12 hours) are clearly defined. Of course the authorities may remind us the flexibility given in above instruction. However we would like to state the following.
a) Any flexibility given by law or constitution should only be used as a special measure and must not be used as ROUTINE. Today Medical colleges in India are forcing Junior doctors to work continuous 24 Hrs (!) and this is being practised routinely for last many years.
b) That flexibility is given for 'Working hours' & not for hours of work that is, while authorities are free to post any doctor in day or night or in holidays, they must stick to the norms of "hours of work" that is Maximum 48 hours in a week and 12 hours Finally even if the total no. of doctors posted (when all posts are filled) are not able to cope with work load under normal working-hours-limit then the no. of post must be increased. In no case junior doctors to be forced to work more than what is permitted by law and various recommendations. in a single stretch.

Guys check this out and be carefull…


Thanks & Regards,
Srinivas
Accenture BDC 4
Ecospace Campus, Bangalore
Mob: 91-[protected]
DID:[protected]
________________________________________
From: Balaji S [mailto:[protected]@gmail.com]
Sent: Thursday, June 17, 2010 3:22 PM
Subject: Fwd: Beware of Manipal Hospital

Guys, not just Manipal hospital. Please be aware below kind of incidents may happen in some other hospital as well in these days, as some Hospitals and their staff look only to make money... esp, once they know you have an insurance.

From: Venkatasubramanian R [mailto:[protected]@firstam.com]
Sent: Thursday, June 10, 2010 7:11 PM
To: Venkatasubramanian R
Subject: FW: Beware of Manipal Hospital --- take 3 mins to read it...

Guys be careful, It is real and Mr.Ravikumar is our friend only.

Thanks
Venkatasubramanian.R

From: Vasudevan, Vijay [mailto:VIJAY.[protected]@netapp.com]
Sent: Thursday, June 10, 2010 6:38 PM
To: Ravikumar Shanmugham
Cc: Manivannan Durai; Venkatasubramanian R; Krishnamurthy G; Kondala Rao; Sukumaran, Sridhar; G, Lakshmipathy; kandha.[protected]@wipro.com; Raghavan, Sathesh
Subject: FW: Beware of Manipal Hospital --- take 3 mins to read it...

Ravi,

Can’t we do anything for this below incident???

Even I was got cheated when I took my brother for just stomach pain and the bill was around 6k.. to be frank, my bro was infected with food poison which he had in Nandhini..

This is the conversation happened between me and doctor.,
Me: Doctor, Why the bill is so high just for 2 hours??
Doc: Your brother is infected with high stomach pain. We cannot give medicine without knowing the exact reason..
Me: So what????
Doc: we need to take test tomorrow to find out, what exactly was the reason??
Me: Humm, if you cannot able to find the right reason now then what medicine did you gave him now???
Doc: This is just a first-Aid kind of stuffs.
Me: What do you suspect for this pain???
Doc: It could be Stomach Cancer or Ulcer Or some stone might have formed..
Me: (I was Literally Shocked!!!!) he never experience this kind of pain before and it’s the first time..
Doc: So it means, you brought it on right time than coming at last..
Me: I agree all the points but none of the test were done so far then why so bill high???
Doc: I billed it in advance, you can pay now and take your brother to home and get him tomorrow..
Me: Okay, then..
Doc: tomorrow when you get him, you no need to pay anything.(As if, they are providing free of cost..) Just get the testing done and we verify..
Me: I am not ready to pay now.. if reqd, I will come tomorrow and pay.. You just strike out everything and get bill only for the actions what you have done now..
Doc: If that is the case, no probs.. I will revert all the bills and pay only the bill for tonight..

Mani and Satheesh were with me the hospital.. I hope they remember this incident..


Such a shame…..!!!!

This is shocking but true.... Please read this... its worth it….!!!


Dear All, I am Ravikumar

I would like to get one of the incident happened this weekend to ur notice.

One of my co-brother met with an bike accident and expired on Friday night.(A BMTC bus came in wrong side and hit him)

This accident happened around 6.30 PM near whitefield and initially he got admitted to a hospital called Vydehi near whitefield.
Later it was proposed by Vydehi doctors to take him to either Nimhance or Manipal.
So we took him to Manipal around 8.00 PM since NIMHANCE is very far and also by considering traffic at that time. To reach even Manipal it took too much time, Most of the delay caused because of Heavy Traffic in airport road. As soon as we took him to the Manipal hospital doctors said his state is very critical and 95 % he is out. Still they said they will do CT-Scanning and then they can clearly confirm the status.

Then around 10.30 PM they arranged for CT-Scanning ( Too much of delay ). Soon after the CT-Scanning one of the doctor reported his BRAIN is damaged , 2 kidney's and small lever also was damaged for which he needs to be operated for a head surgery and a stomach surgery, during the operation he may die also or at any moment he may die. Soon after they took him to ICU instead of taking him to Operation Theatre. There was around 1 hr delay in answering us back from this point. They didn't allow any o[censored]s to see him when he was in ICU until we demanded and shouted on them. When we demanded and asked them to discharge so that we will take him to NIMHANCE, Then the answer from them was they will operate immediately but we need to Admit and pay around 2 lack Rs. Since we didn't had that much of cash and also we doubted on whether he is still alive or simply these doctors playing a game..., But still since they demanded around 2 lack rupees for the operation before they start it, I went ahead to fill up the forms and pay money immediately with using credit card , But when our uncle had a look at him in ICU noticed that he is already dead (this was around 11.30 PM). Then immediately he asked me to not to make any payment. We went to doctor in-charge and asked(when we shouted) about his status and chances of he being saved. Doctor informed that chances are less than 1 percent, then only we realized that MANIPAL Administration guys playing a game, and trying to fool us to collect some money in the name of operations to operate a dead body !!!

We took it seriously and tried to contact TV9 on the same day but could not get the contact numbers...,
Since we were strong enough fight back on Manipal Hospital they agreed that he is dead and asked us to pay Rs. 30,000 to release dead body.

As we know they didn't give any treatment other than doing a CT-Scan and keeping the dead body in ICU for 2 Hrs.. We shouted on them and demanded to release the dead body with CT-Scan charges only. Finally we were able to fight and take the body with out paying any money as they were trying to cheat us.
Some how we escaped from being paid for dummy operations being planned by Manipal Doctors. But if it was some other innocent poor people they would have ended up with paying full money and cheated by MANIPAL.

The whole idea behind my write up is : we all know MANIPAL is one of the big and well known Hospital in Bangalore. But these people cheat innocent people by colleting huge money to operate even dead body!!! and try to fool as if they are going to save the patient. I request you all to forward this mail to all your friends and inform every one on how BIG Private Hospitals can cheat .. and to Beware of these..

For more details you can reach me on [protected].

Thanks & Regards
Ravikumara YM
India Solution Centre
i2 Technologies India Pvt. Ltd.
'One i2 Place'
#132 / 133, DivyaSree Technopolis
Yamalur Post, Off Airport Road
Bangalore, 560037, India
Tel : +[protected] +[protected]
Mob: +91 (0)[protected] +91 (0)[protected]

I had a very bad experience with Manipal Hospital on 30th January 2010 which I would like to place on
records.


Now here comes the saga. I reported at 4.20 PM to the receptionist at Fetal Medicine Department. She told me that I will have to wait. In between I asked her 4-5 times that I am feeling uncomfortable. She told me to wait. In between I have noticed that people who came after me also got the scanning done. Then at-last at 6.50 PM, I went to her and told that my bladder is full and I can’t resist. Then very reluctantly she called inside and I was called inside. They did the scan for me and commented, my bladder is overfull (how it will not be? I was taking water from 3 O’ clock as per the receptionist’s instruction). Surprisingly, I also learnt that there were vacant rooms available for scanning.


My question to the Management here is when I take an appointment at 5.00PM with my bladder full, I got my scanning done after so much of persuasions at 6.50 PM, where does the appointment stand and where is Manipal’s “personal touch”?


Being a person who is associated with a service industry more than 6 years, I felt the service I got from Manipal was unprofessional. In service industry, we consider our “customer as the king”. I expect minimum humanitarian consideration from a hospital industry, where “customers are emotionally turmoiled.


If the receptionists are becoming doctors in such a reputed hospital, what quality they offer? Me myself, my husband who is a Doctor, and the people who waited there were laughing over the receptionist, was giving advices to all patients coming to Fetal Medicine Department.

My wife visited the hospital OPD on April1, 2009 and set up an appointment with Dr. Shobharani in the gyneacology department. After waiting for about an hour and being questioned by a junior doctor she was asked to visit the doctor's chamber. The doctor did not even ask her about the complaints she had. The doctor simply said that she had heard the case from the junior and hence prescribing three tests. Even when wife tried to tell her what complaints she had (which the junior doctor did not ask about), the doctor flatly refused to hear. she was not even asked to sit. the total time she was in the doctor's chamber is 2 minutes. This, after shelling out 300 rupees and 1 hour of precious time.

Hi,

I would like to register a complaint against the attitude of doctors from above said institution. I have had the unfortunate association with some doctors of the above said organization.

My relative is a paralytic patient and was diagonised with a tumor. She had been earlier admitted in the Manipal hospital for treatment for stroke and was taken care of (Thanks to the Doctor from General Medicine who attended her). Once discharged from the hospital after the stroke, which rendered her completely motionless and bedridden, the hospital always showed reluctance to even send a nurse home to change her catheters - it should be noted that the patient stays about 50 meters from the hospital.

When she had other problems that was getting very painful and traumatic on her, we decided to get a doctor to see her. Hoping for a caring attitude similar to what we got from the General medicine doctor, we approached the departments of oncology and gyenacology. We took her to casuality ward during these checkups, and while the attitude of nurses was always caring, the callousness and the ineptitude of the duty (junior) doctors was quite shocking. It is quite disappointing to note that Manipal is grooming a bunch of money minded junior doctors without any compassion or even a basic doctor's instinct, intuition, or presence of mind. When she was screaming her lungs out of pain and fear. they used to get impatient and ask US to take care of her. I wonder if WE had the treatment for her pain, why would we have gone to THEM??

Still not giving up hope, we consulted the same hospital for her tumor. The attitude of the doctors towards her was definitely not appreciated. I regret to say that they were actually wondering aloud, about trying to save a patient who has lost speech, and mobility to the stroke. I want to insist here at that point, she was very much alive and active in the possible capacity otherwise. It was extremely **** to see them give up on a patient even before they could examine her.

We got another specialist from another Hospital who did not think twice before operating upon her. He said, just because she cannot talk or walk, does not mean she has no right to be given proper care and a fighting chance to live a life without pain. This attitude from the other hospital was exactly the opposite of Manipal. In Manipal, the life of a fully disabled person does not carry any value, whereas in this other hospital, every life has equal value, whether it is of a 5 year old kid, or an 60 year old immobile, speechless stroke patient. The cancer specialist took the risk, and operated on her and gave her a new lease of life, something Manipal did not even consider. Her stroke could not be treated as it was late. However, she was cured of her trauma and agony, due the specialist.

Few months later, we had to administer her an injection. The family had requested a doctor (who was a neighbour) who was associated as a junior doctor with Manipal hospital and he simply adviced (over closed door) that it is not for a doctor to give injections.A considerate input from a future doctor. Based on his advice we went to the Manipal Hospital Casuality. The duty doctor there gave a response that it is difficult to send a nurse (not even a doctor) to do that as the prescription was not from Manipal Hospital.
WILL THE HOSPITAL NOT TAKE CARE OF PATIENTS WHO ARE NOT REGULARS AT MANIPAL?

As soon as we asked the question about the rules in the hosiptal about requiring a prescription for treating a person at home and argued, they changed stands, and said they will see what they can do and sent a nurse. Please note that this was not a free service. They had charged for Rs.400 for admininistering an injection which took totally 5 minutes.

I am not sure which is the forum I would have to register my grievaces. I hope this is better than not registering and bringing into notice the trauma they are giving to the concerned family.