Manipal Hospital Complaints & Reviews

My hospital no is : MH[protected]. My request is very simple: I have done a blood test on 31st March 2021 and I want the invoice to be sent to my mail id. It has been 10 days and even after multiple follow ups, I still haven’t recieved the invoice for the payment that I have made already. Kindly send it ASAP.

Dear sir,
Hospital no MH[protected] Praveen.T Date 17/02/2021 to 20/02/2021. Underwent knee Patela surgery on 18Feb. 19thand 20th for 2 PC's of Diapers hospital charged me for 02 Qty ie Rs 2120. When asked while getting discharged they said it's returned in pharmacy. In the bill I don't see the refund for the same.
Kindly look into this and process for refund.

Fixed on line consultation with Dr Deepak Dubey for 1/4/21.Recd link for payment.Asked to pay Rs 900 which I paid through Icici bank.Bank has debited the amount but Manipal Hospital says not rec'd. This happened on 3/3/21 also when asked to pay 1100, link expires 20 minutes. Which was paid using SBI net banking . Amount debited by SBI.Manipal says not rec'd.paid next time and it asked Rs 850/ which is the right amount.
Suspect some fraud is going on.pl enquire and take proper action to avoid harassment and loss to patients.

Sir, I went on your billing counter for Corona test on 26/03/2021 at about 12.50 pm. I asked the test rate for same day Result Report. The counter sister asked me to deposit Rs.2600/-and respond to that you will get it within 6 to 8 hours but I was surprised not to receive any report by next day Morning. Being disappointed, I contacted over land line no [protected] for making complain, the attending one transfer the call to lab room. The asked my email and then send it on my mailing address.
Now, when the Hospital couldn't provide it's services on time for which I paid extra Rs.1600/- should be refunded to me immediately.
I will also comment that it is an act of cheating the customer/patient for extra charge with poor service and created a bad immage in my mind.
So, you please arrange to refund my extra money immediately.

Such a poor & worst service. The receptionist are least bordered to respond to calls & if by any chance they receives the call then they will just ask the query & put the call on hold. I faced this lot many times when I called urology receptionist today

Sir, my father visited hospital on 04th march 2021 for emergency ailment
He is a pensioner ( no.933835 ) He is retired from central govt services .
he is covered under CGHS for any ailment.He is 88 yr old
He had never been charged anywhere but your hospital has charged him Rs. 4639 on discharge.
Kindly check above n refund the amount immediately to avoid any further
correspondence
Thanks
EPISODE NO. E[protected] (04Th MAR 2021)

I am calling from last 20days for online consultant for doctor Yogesh Preet Singh and not getting call back..
Today I got a call and they have not responded and cut the call.. the service is very bad and I need to escalate this to higher management...

I brought my 78 year old father to the hospital due to an emergency and instead of pulling up his records and looking at his history, they kept on quizzing me for the same information over and over. The ambulance people refused to bring the stretcher up one flight of stairs stating that the service elevator was small. The wheel didn't have an arm rest. This is pathetic..!

I have not been able to speak to the hospital manager or get assistance even after multiple requests.

This is regarding patient id I[protected], wherein billing was of 48651. patient got admitted due to high BP and they have generated bill of amounted 48651 with 12182 o[censored]ncovered bill which they have recovered from my security deposits.

at first stage I am holding policy with MAX bhupa which is cashless and they have taken security deposit of 30000.

when asked for deductible charges bill they denied to provide the same and they have given detailed bill.

kindly get it sorted asap as same type of claim i have already processed for my mother 's case wherein claim was of2 lacs plus nothing i have paid from my pocket.

This is Dr. Roberts. Today I brought my wife for Orthopaedic consultation. I found that all seats at the patients waiting area was occupied. There was no social distancing. Patient's attenders were sitting, while my wife with a knee injury had to stand for 15 minutes before she got a seat to sit.
Please make a rule so that patients can while attendees can stand if it is crowded.

Dear Manipal,

Im on for your customer since 3 year's, my wife and daughter was admitted 2 time's in your hospitals and was good behavior from your team and doctors previously.

Unfortunately bad situation happen on last 3 week's which is on 7th, my wife having ENT problem and was attend by Dr Muthu kumar, as per Dr she need to admit in dare care due to small surgery on ear's. I was inform by Dr Muthu on Manipal procedure and deposit payment which is totally rm420. Covid test rm120 and rm300 for security purpose and will refund back after discharge. We went to payment counter and i repeated same question to your cashier girl, she was answer what dr muthu explain too. On same night we went to emergency at 10.30 for covid test. We was attend by 1 nurse payment made by debit card rm420. I have ask on refund and answer was will refund rm300 after discharge. We was waiting more than an hour and when ask with security guards he said have emergency case and only 2 doctors are around and attend on the patient.
It was MANIPAL HOSPITAL AND NOT GOVERNMENT HOSPITAL WE HAVE TO WAIT AN HOUR.
Dr was come out for covid test, there was 2 people to do sweb test, my wife was second person. PLEASE NOTE THIS POINT (Dr come out with full covid cover with glove and mask, sweb test was taken with 2 people and not changing after use for 1st person)

On next day morning 8th Jan we went to admition counter, 1 of indian lady named Madam kamalam attend to my wife, form given to ask signature, no explain given during that time, explain on refund rm120 covid test will refund if insurance approve and if not balance rm300 will refund after discharge. Everything done as said.

Discharge on same day after 4pm, no bills given ask to wait 2 day's. On monday 11th Jan i have called to manipal asking about my refund and was inform will refund in account within 2 day's time, and i was ask again n again on refund money. Answered rm 300 will be refund. After 2 day's on 13th wed i called back to manipal, i was inform by your account department my refund is rm180 only. I was shocked and question what happen on balance rm120. Named was anusha explaining rm120 deduct for PPI chargers. When ask what was PPI she said doctor usage equipment which is glove mask and covid cover dress. I was question why we as a customer we need to pay for doctor usage. Your hospital should provide to your doctors. I was damn angry and inform to the girl please ask your higher officer give me a call back regarding this.

On next day i was receive calls from your admition counter speak by mdm kamalam, she was strongly claiming that she have explain everything before my wife signing on papers. Come on guys, we are not small kids to call and argue on this things all. We was cheated and staff careless why not informing earlier or before sign on papers. I have called 3 times to your customer care attend by name anis but no return called comes from your manipal hospitals.

After the day receive call from HOD name Julie terrible rude talking to my wife, Julie was saying we already explain everything and you already sign on papers, We cannot do anything if you want to complaint please proceed. When my wife shouted she said don't shout and no need to talk just cut the conversation. I called to customer care again and again speak to miss anis, I have complaint on HOD Julie very rude to my wife and anis was told will bring this issue to upper level. Already past 1 week no calls from manipal hospital. My wife follow up with Dr Muthu on 22nd Jan, we are not going and decided no more visit for manipal hospitals.

Dear Manipal hospitals,
Where was your customer service gone??
This is the way communicate to customers??
Very rude???
As HOD no responsible at all???
Where is your hospital standards??

Your admition HoD and account department not admit on staff fault but putting on customers head. Irresponsible team in both department's.

You can check my wife and daughter details since 3 year's we was your customer's
Wife: Muhbinah binti md yusof

At last totally dissapointment on manipal service and cheating on customer money.

Thanks and regards,
Danish kavin
loyal customer

I had an video appoitment at 1 pm with doctor mr. S R Shetty Neurosurgeon.

I am.bhim koirala from darjeing west bengal. I have booked online video appoitment on 5th jan 2021 at 1 pm. Nobody called me. I have follow up 4 times. Nobody inform me proactively and taking 15 mins to respond call on toll free.

I am extremely unhappy. Plz call us urgently. We are waiting for doctor.

Hello,
This is a very serious complaint I'm going to address.
On 14th Dec'2020, I provided my sample to Manipal for Covid test. On 15th Dec'2020, I received positive report from them. At the very first moment, I doubted it.
Why I doubted it?
Not only Because I had not a little symptoms, but I went through the covid test arranged by BBMP in our campus 10 days ago, where my report was negative. And after that I did not go out of my flat as my whole family were in quarantined period.
Now, why I went for this recent testin Manipal?
Because, I have to go through a serious surgery and as a part of pre surgical formality I needed to provide my latest covid report. So because of this positive report, not only I get harassed by BBMP and society but also my surgery date going to get postponed.

As I had a very strong doubt, that same day I went to lal path lab and get myself tested again.
On 16th Dec'2020, I got my report as negative.

Now, would you please like to explain this??!
This is not any kind of test right? On this test result, there are many things dependent.

I really need an explanation for this fake report and the harassment me and my whole family had to go through. Please tell me how can you compensate that??

I had selected a wrong health check up and paid the amount .. the same day i asked them to refund and they told it is initiated. I have been running around with the helpline number given for health check ups and they don't provide any update. Order Id on this is[protected] .. This needs to be looked into priority. Very horrible experience

Hi Team,

My husband kiran kumar kollapa gowda .who was suppose to travel to aboard so he had to do covid test on 12th october 2020 .Test doing lady poke instrument into nose such way that blood had come from nose and still from one month he has pain on side head and upper left eyes .i. going to complain to WHO. .I rquest u to give his flight charge to come return and go back to africa and further medical test money .Before he had test same hospital but he did not had issue ..Phone number +[protected], wife number [protected]

As per the international air travels requirements these days I wanted to get a PCR-RT test before my flight out of Bangaluru. I contacted Manipal fully expecting it to be efficient but I was absolutely let down. Their customer service team who returns your calls for appointments do not communicate properly to you. I was left worrying if I actually had an appointment confirmed for the test or not until 2 days before the day i wanted to take the test. When I inquired whether my test appointment was confirmed, I was rudely told off! When I told him I can’t just travel and come to the hospital without an appointment he told me he wasn’t asking me to come to the hospital!! He never clarified if I needed a confirmed appointment or that I could have just walked into the hospital on the day itself. He later simply told me to visit the hospital. He never listened to me properly and did as he pleased from the very beginning. I clearly called and stated a wanted an ‘appointment’, he never clarified that I didn’t require an appointment and that I could just walk in. What a disappointing level of communication and an absolute waste of my time. Never calling this hospital ever again.

Discharge at manipal, dwarka is a nightmare. Its a bottleneck, takes very long and is manned by 1 person. Please look into this and rectify the same.

Here, they keep patients waiting for 1.5-2 hours just for an ultrasound and all go for lunch. Myself being a pregnant lady waited for reviewing my cardiac activity without lunch. But they all will go together for lunch. Its the minimum courtesy that if one lab technician/doctor has gone for lunch, there should be another one replacing him. If being a hospital, they don't care about patients, then what can I say in this. Very very dissatisfied and disappointed

We have paid extra to the hospital because of late insurance approval. We are not getting the refund even after multiple follow ups.

Hi team,

My grandfather admitted in manipal hospital with head injury and they have done one surgery and they asked us to pay two lakhs intially and now they created a scene like serious and all finally they told us like we have to pay 3.6 lakhs for taking the body, please consider this and take an immediate action on manipal whitefield team.

I have every proof that they are demanding for money in that situation we don't have option also and they called us on midnight and do this all stuff, it should not repeat it severe action should be taken against them.