Manonmaniam Sundaranar University — original m. phil certificate not yet received after 11 months of published result

I'm writing this complaint for my wife, she has completed her m. Phil in biotechnology from malankara catholic college under manonmaniam sundaranar university on december 2016. She received her provisional certificate on january 2017. She already registered for ph. D in kerala university 3 months before & received a notification to submit the attested copy of m. Phil certificate within 1 month. So we contacted manonmaniam sundaranar university office through phone to get the information about the original certificate status at the beginning of this month. We received the status form the office staff was, the convocation is over & if paying 5, 000 rs then can get the original certificate instantly from the university office. So we went university in the last week thursday for paying 5, 000 rs for receiving certificate instantly but the office staff rejected our request by saying that it is not possible to get the certificate instantly because there is some changes in the barcode even though we traveled from our hometown thiruvananthapuram to tirunelveli. We are in a critical situation that if failing to submit the certificate copy on time, the ph. D registration be void.

Please do the needful urgently to receive the original m. Phil certificate.