Marrow — Suspension of marrow account without any valid reasons

I have been a user of marrow since the last 3 years. On 20/07/2022 my phone with which I usually access marrow hanged and I tried opening through my laptop but my account got suspended. I have never breached any privacy policy of marrow. The account is used only by me, I have never even attempted to take a screenshot or did any screen recording. I have to give my AIIMS entrance in a very short span therefore I need to access my account. I have tried contacting their customer care but in vain.
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