Marshalls banglore jayanagar office one of the most unprofessional organisation i have come across in my life.
The money was committed for my 3 bed room house wallpaper and flooring, 100% in advance. The money was committed around 5 months ago in this year.
They started work in my place from 5th september. This was committment to dfinish work by 11th of september. Not completed at all. Second false committment finishing by 18th of september not fullfilled. Third committment will be resolved by 25th of september.
Work is still not finished till 29th of september.
They don't have dedicated wall paper staff, not floor staff.
Its a money minting machine.
They took lacs in advance. Then there person
mr rajesh so called sales guy keep taking rs 50000 and 30000, up and above for skirting and priming on walls.
Two people mr rajesh and mr maruti just want to mint money only.
They don't fullfill any committments.
My full house is still in messy situation from last one month. I don't know what to do???
We tried sending mails to director mr pratap, chairperson, all the possible big heads but no one is moving.
After committing huge amount, time i have got incomplete pathetic job.
The walls which have wallpaper done is coming off now only after few days passed.
I want the matter to be resolved and logically they should pay compensation for my pain.
One month wasted.
My work suffered, my husbands work suffered.
My whole house is unsettled.
My kids exam time its suffering.
My mental stress has led me to severe sleep problems, my worklife and personal life suffering badly.
Few pictures attached for reference.
Marshalls Wallpapers customer support has been notified about the posted complaint.
Sep 29, 2018Marshalls Wallpapers Customer Care's response
Greetings from Marshalls.
Marshalls is a trusted brand since 1975 and we are specialist in our product line.
We have taken your complaint seriously and have investigated the same at our level to understand the issue.
Upon our investigation we found that major portion of around 70 rolls of wallpaper fixing with Spot POP (Wall Surface Preparation) and Vinyl flooring work has been completed. There are now only some minor touch up work to be done.
Images attached in your complaint are old and new site condition as on date is totally different from the once which are shown in your attached images.
I am hereby attaching the latest images of your site for reference.
We hereby assure that your site will be completed as per best of our satisfaction by 3rd October 2018, Wednesday.
Please be assured that any issues related to our work will be attended from our end, ensuring that you are served as per our satisfaction.