|Address:||Malad West, Mumbai City, Maharashtra, 400064|
On june 8th i had visited the borivali branch of your stores and was served by minakshi. I placed my order for a wallpaper that i was informed needed to be imported and hence would take 15 days from the day a guy would visit my home to take the measurements of the area. I was in my 8th month of pregnancy and asked her to assure me that it would be maximum 15 days and no more as i don't have time in hand consider i could be due to have my baby anytime in my 9th month. She assured me and placed my order.
A few days later, on june 13th, i was visited by avtar who checked the dimensions and took an 80% advance cheque of inr 22000. He seemed trustworthy and confident and hence he assured me that the work should be completed by the 28th on july. However, he calls me up on the 28th, informing me that it will take more time and the wallpaper is expected only around july 3rd. I am in my 9th month of pregnancy now, and the sole purpose of getting the wallpaper work done was to prepare my room for when my baby arrives which i made very clear at the start.
I told avtar that i need the work to start by the 1st of july because otherwise i don't know if i'll be home later or if anyone would be home to see them complete my work. Today, july 1st, i call the store but can't get through, so i call avtar, and he says he has no idea about the status and will check with the store.
Am i expected to keep running after you guys in my 9th month of pregnancy? I chose marshall's as i was informed that it is a reliable brand, but my experience says otherwise. The money is withdrawn with no update on when the work can be done, with a baby that can come anytime. If this is not resolved immediately, i am going to lodge a complaint for fraud.
Marshalls Wallpapers customer support has been notified about the posted complaint.
Jul 01, 2019Marshalls Wallpapers Customer Care's response
Please email your contact details to cco.[protected]@marshallsindia.com so that we can get in touch with you to understand the issue and resolve.
For Marshalls Enterprise India Pvt Ltd