[Resolved]  Marshalls Wallpapers — installation and service

Extremely unprofessional service. Firstly, the installer came without a ladder to install the wallpaper - which seems like it should be a basic piece of equipment to carry to paste wallpaper.
Secondly, because of shoddy installation, the wallpaper fell off with parts of the wall, which the company wasn't bothered to fix. They were finally able to send someone 5 days after the initial call (And many, many repeated ones), after more damage to the paint job and wall was incurred, which the company took no responsibility for.
After they sent a 'senior engineer', the wallpaper is now fine, which leads me to believe that a high number of the installers are hacks and have no idea how to do their jobs.
Customer care of the company is beyond poor and i sincerely hope that others think twice before opting for marshalls.
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Sep 19, 2018
Complaint marked as Resolved 
Marshalls Wallpapers customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Marshalls Wallpapers Customer Care's response
Sir / Ma'am,

Greetings from Marshalls.

Marshalls is a wallpaper specialist company with 100+ plus trained and screened technicians in our payroll, which ensures the safety factor for all our esteemed clients, which is missing with any other wallpaper company.

Please note that carrying a ladder from our Mahim office is not that easy, we have to book a Tempo to carry ladder which adds additional transportation cost because it cannot be carried in a taxi.

In normal practice client has to provide ladder at site, if client is unable to arrange ladder at site then they may request us to carry ladder which would be charged against Transportation from Mahim to site via Tempo, only upon confirmation of client Ladder is carried from Marshalls office to clients site.

We also provide 1 year composite warranty of wallpaper installed, later after warranty we provide AMC facilities too, since we are confident of our product and installation expertise.

Being a wallpaper expert we are responsible for wallpaper related issues and not paint related issues on the wall, which you yourself have witnessed in your case too i.e. wallpaper issues were attended in a professional manner under the supervision of our Sr. Technical Head.

Please be assured that any issues related to wallpaper will be attended from our end, ensuring that you are served as per our satisfaction.

Thanking you.

For Marshalls.
Complaint comments 


We have installed Marshall wall papers in our residence at Sion about 2-3 years back, now the wall paper has started coming off from the joints at several places, kindly depute your representative to look and fix the problem at an earliest .

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