Maruti Insurance — About claim

Address:

Lucknow, Uttar Pradesh, 226012

My car alto k10 vxi (Up 32 gh 2938) is at ktl workshop indira nagar lucknow. I have given my car for claim of damaged body. But ktl person told me that your partial calim can be done because other side was damaged previously at the time of claim, but when i had taken claim last time in november 2016 they told me that this damage will be repaired in next claim because it is very small dent. When this time i have given my car at for claim on 4 june 2017 they are saying that because of previous dent new dent cant be repaired. My last dent was too small and new damage is big at same side due to this insurance surveyor denied my car's one side claim. If ktl person had told me that you have to repair this dent at own then i could repair that small dent by my self. So that this time my calim can be done. This is really fault of ktl workshop. I hope will provide me a genuine solution to my problem.
Thanks