Maruti Insurance Complaints & Reviews

Address: Srinagar Jammu and Kashmir

I have deposited my car for minor repairs on 8th July 2021 and I am sorry for not getting back my car till now

Maruti Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2021

Maruti Insurance Customer Care's response Dear Sir/Ma'am

We have taken your request and sent to our claims team under ticket number :- MI[protected] for further investigation.

In case any further clarification is required in the matter, please feel free to let us know.

Thanks & Regards
Maruti Suzuki Insurance Broking Pvt Ltd.
T: 011/022/033/044 – 33774477
E: [protected]@mibpl.co.in | W: www.marutisuzukiinsurance.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fair, Transparent, Cashless Claim Settlement*
Seamless Service | Quality Repairs | Hassle Free Experience

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Address: C/O Mrs Kene DB4 Clarion Park near Gaikwad Petrol Pump Aundh Pune, Pune

I have been insuring my Alto car MH03AZ4676 thru Fortpoint Mumbai. I have given my car to Maruti True value & booked new Wagon R. I have earned 65% NCB from my old car(s)-since 1984 when I have not claimed anything. But while buying the said new car, the sales executive at Autovista Baner Pune Maharashtra is at loss to understand on the modalities for giving me the benefit of 65% NCB. The certificate of insurance given by Iffco Tokio is already given to my present dealer Autovista Baner Pune Maharashtra

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S

Symahajan

Jul 28, 2021

When contacted Iffco Tokio I was told that NCB certificate would be issued by Maruti Insurance Broking Pvt ltd as it's dealer policy. When I am buying my new car Maruti Suzuki's Autovista Baner Pune Maharashtra with the same company (Iffco Tokio), NCB should be seamlessly given while working out premium for new car.

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Address: ODDSY SAMBALPUR

Dear Sir
Maruti insurance policy no 12237084 it was a zero depreciation policy my vehicle was met with an accident on 27/05/2021, now my vehicle ready for delivery but a big difference amount demanding by the dealer.As the policy was Maruti insurance and we should awaiting for better service but it is not like that.Kindly look up the matter.

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Address: 165 Mathru Dham, 2nd stage, AGB Layout, Mahalaxmipuram

Sir,
On 26th May, 2021 while I was driving with my wife to a city Ranebennur in Haveri district, Karnataka state. Before entering the city through underpass, a tractotr coming from opposite end dashed causing the right part thr bumper along with headlight. Driver of the tractor was a villager and took to his left to pass and past my vehicle and turned through his right and brushed the rear part of the car damaging the tail lamp and hind bumper.As in impact from front end the cracks have been generated on wind shield glass. The insurance company (icicilombard) is not ready to accept. Ready to approve partial ie only front portion and their plead is rear bumper and wind shield are pre dented.I being a retired Professor donot know how to fake the data.
Kindly help me .
With regards
Dr.I.F.Mudagall

Maruti Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2021

Maruti Insurance Customer Care's response Dear Sir,
Please share your engine chassis number of the vehicle on email id :[protected]@mibpl.co.in

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jul 23, 2021

Verified Support

Dear Sir,

Please share your policy number for further investigation.

Regards
Maruti Suzuki Insurance

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Address: Beed 431122

A very very bad experience today regarding service & now understood that you said brilliant new world of experiences.

Is it necessary to provide each & every detail regarding vehicle or only registration number is sufficient?

Whether service is provided on the basis of profession of the customer?

Are you having technician or toeing services available from nearest places?

Almost tried for more than half hour with hour executive, while my car was broke down in the middle of road at night & raining but no help found except time pass & just negligence.

Aniket Pandav
MH23AS3563
[protected]

Maruti Insurance customer support has been notified about the posted complaint.

Jul 22, 2021

Updated by Aniket PAndav A very very bad experience today regarding service & now understood that you said brilliant new world of experiences.

Is it necessary to provide each & every detail regarding vehicle or only registration number is sufficient?

Whether service is provided on the basis of profession of the customer?

Are you having technician or toeing services available from nearest places?

Almost tried for more than half hour with hour executive, while my car was broke down in the middle of road at night & raining but no help found except time pass & just negligence.

Aniket Pandav
MH23AS3563
[protected]

Jul 22, 2021

Updated by Aniket PAndav A very very bad experience today regarding service & now understood that you said brilliant new world of experiences.

Is it necessary to provide each & every detail regarding vehicle or only registration number is sufficient?

Whether service is provided on the basis of profession of the customer?

Are you having technician or toeing services available from nearest places?

Almost tried for more than half hour with hour executive, while my car was broke down in the middle of road at night & raining but no help found except time pass & just negligence.

Aniket Pandav
MH23AS3563
[protected]

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Address: Kolkata

In several times I talked with the employee of your Kolkata office. But still now, no updation the period of policy of OD policy in mParivahan. I have waited for updation about two months. My policy in New India Assurance of OD section. I rang many times to that employee yesterday, no respond.

Please look into the matter.

Regards,
Sankar Guha
Mob: [protected]

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Verified Support

Jul 22, 2021

Maruti Insurance Customer Care's response Please share the policy number and registration number

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Address: BHIWADI

Insurance cover note not received till now of subject car after payment of insurance premium to your company.

It means company donot have any system to toly deliver documents to customer.

Please arrange to deliver insurance cover note on my following address immediately.

Satish Chand Garg
GH 06/168, Opposite Agrawal Dharamshala,
UIT, Bhiwadi - 301019 District Alwar
Rajasthan

Mobile No. [protected]
Mail id [protected]@yahoo.com

Maruti Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

Maruti Insurance Customer Care's response Dear Team

Please note a soft copy sent to customer on his Email ID as a ticket raised under ticket number :- MI[protected] and referred to our dealer to deliver hard copy to customer.

In case any further clarification is required in the matter, please feel free to let us know.

Thanks & Regards
Maruti Suzuki Insurance Broking Pvt Ltd.
T: 011/022/033/044 – 33774477
E: [protected]@mibpl.co.in | W: www.marutisuzukiinsurance.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fair, Transparent, Cashless Claim Settlement*
Seamless Service | Quality Repairs | Hassle Free Experience

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Address: Namakkal

From maruti insurance department requested me to avail their services bcoz of their brand and tie up with their franchise like ambal auto they are not explained in details of policy also issues (IDV) very low estimate when we ask them it is default system generated one thereafter customer will suffer.
For example my Swift Diesel 2009 model first owner market value Rs :275000/ but maruthi insurance IDV Rs:62500/ once we met accident go for claim that time Surveyor said you are in maruthi national insurance hub 60%idv can claim vehicle IDV also underestimated then I realized maruthi insurance people not clearly explained to me for their safety, business purposes they hided many points and forcibly taken policy through telemarketing.

Maruti Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

Maruti Insurance Customer Care's response Dear Sir,

Please share engine chassis number of the vehicle also elaborate your concern for further assistance.

Incase any further clarification is required in the matter, please feel free to let us know.

Thanks & Regards,

Maruti Suzuki Insurance Broking Pvt Ltd.
T: 011/022/033/044 – 33774477
E: [protected]@mibpl.co.in | W: www.marutisuzukiinsurance.com
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fair, Transparent, Cashless Claim Settlement*
Seamless Service | Quality Repairs | Hassle Free Experience

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Address: Bangalore

HI,
I have Celerio vehicle KA51 MJ3273, have ICICI Lombard, last year due to covid1-9 lock down I am not able to renew my insurance within time period and hence not able to claim my 30% damage in my left side of vehicle, this month accident happened and damaged in same side near the areas, now Insurance totally declined .

I am surprised to see this nature of Maruti Suzuki insurance department, due to covid-19 they should help more, instead they are luting people, I will definitely register complaint in grievance department of govt of India.

I need a immediate help from Maruti Insurance if not then complaint

Maruti Insurance customer support has been notified about the posted complaint.

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jul 6, 2021

Verified Support

Dear Team

Please note case has been logged under ticket number :- MI[protected] and was forwarded to insurance company .

Please find below remarks from Insurance team.

"1) Below mention claim intimated with us on 28/06/2021 and accident date is 02/06/2021 and 26 days delay in intimation. 2) Survey done on 29/06/2021. 3)As per initial survey photos and Break-in photos we find same damages and there is no fresh damages, and also same damage condition. Because of Pre-exhausting damages we are not able to process the same damages and same thing informed to insured."

please note we are again assessing the case under ticket number :- MI[protected] as per customer request for better assistance

further any information in this matter may please contact on 011/022/033/044 – 33774477

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S

somnath121

Jul 7, 2021

HI
First of thank you for taking this complaint, but also not happy that this complaint closed without a single word discussion with customer care .

The reason has given below :-

1. I think all of the people across India know about Covid-19 pandemic and state wise lockdown, curfew which is still there in Bangalore.

2. Due to covid19 lockdown most of Maruti Service center has opened from 23rd June with 50% staff in Bangalore.

3. Damage happened in same side that's why surveyor try to avoid this claim, now it seems,
Example :- if your Left hand finger got broken in your hand you will not get medical insurance for your Left hand in future.

I am totally disagree with the solution. I hope if this is a straight forward clear problem, if Maruti not able to support then definitely need to register in grievance department finally.

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My Access scooter was registered with a Maruti insurance policy. After last year's renewal of the insurance policy, I got to know that I am not eligible for the bumper-to-bumper plan (My scooter was eligible for the plan). I renewed the insurance plan through the direct link from Maruti Suzuki India. Please provide me the bumper-to-bumper plan in my third-year renewal of bike insurance.
Policy No. 21093093
Insurance Proposal No. WC00568809/04-Jul-20

Yours Faithfully,
Gafar

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jul 6, 2021

Verified Support

Dear Customer

Please share your Vehicle Engine Chassis Number for further assistance as we are unable to look any policy with given Policy number.

Further you may write to our complaint/feedback email - [protected]@mibpl.co.in for any assistance or can reach out to us on 011/022/033/044 – 33774477

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Address: Saligramam

Good day,

Please note i have made payment for insurance renewal for my vehicle on 21st may 2021, but still i haven't received my insurance copy yet and i didn't receive proper response from your team for 2weeks after payment, after plenty of follow-ups now she is saying some ### that she couldn't able to create insurance,
Also note my previous insurance has been expired already on May 23, i don't understand what your team thinks about CUSTOMER patience, is that the right way to treat CUSTOMER, kindly advise if something happens who will take responsibility,
Please take necessary action and solve the issue urgently and issue the insurance copy on priority, attached payment receipt

Thanks
Rasheen Anand

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Sir, I am Mr. Rajesh Kumar having a Maruti Suzuki Alto 800 VXI and registration number for the same is JK 08K 9198. My vehicle met with an accident on 01 MAY 21 and on 03 May 21 I taken my vehicle to Jamkadh Vehicledes and since then it is with them and even repair job for the same is not intiated so far. Everytime they are giving deaf ears to customers call which is a matter of grave concern. Please look into the matter.

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Verified Support

Jun 24, 2021

Maruti Insurance Customer Care's response Dear Sir,

We are not able to trace policy details with the given reg. number. Would request to share your engine chassis number on [protected]@mibpl.co.in or call us on T: 011/022/033/[protected]

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I have renewed Car insurance online soft copy not received

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Address: Mobile Contact: 7994787379

Dear Sir,

Considering the present pandemic situation and the current financial crisis for many o[censored]s (common people can understand this), you are kindly requested to provide me with a favourable discount on my policy renewal price for the Car.

Hope you can understand my wordings and the impacts.

Kind regards,

SREERAJ. S
Mob: [protected]

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jun 16, 2021

Verified Support

Dear Sir,

Please send an email to [protected]@mibpl.co.in . Also mention the policy number and your contact number so that we can get in touch wit you.

Regarsd
Maruti Insurance.

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I have not yet received either the e-mail copy and the original of my policy despite of having done the renewal of the policy online well in advance. It may be noted that Traffic police some time do not accept the photocopy of the policy and harass. Please send me the original policy immediately.
Bibek Priya Sarkar
Car No-WB06D7297
Policy No:[protected]

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Address: odyssy motors sambalpur odisha

On dated 27/05/2021 my car was met with an accident bearing no OD17D1717 vide policy no 12237084, after 10 days the work approval start now and all damages are not approved by the dealer, why?

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Dear Mam/Sir

I tried to contact Maruti dealer Rohan motors for name endorsement in. RC but did not get any positive feedback .
As I bought a Car from another owner
And RC is transferred but name on insurance policy is still pending.
What if anything happen to me or car in between and how to claim then?
Please guide and support.

Jun 14, 2021

Complaint marked as Resolved

Not resolved

Maruti Insurance customer support has been notified about the posted complaint.

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jun 1, 2021

Verified Support

Dear Sir/Madam,

Greetings for the day!

We apologize for the inconvenience caused.

We request you to share the policy number or engine number and chassis number on [protected]@mibpl.co.in along with your complete issue so that we can assist you further.

Thanks and Regards
Maruti Insurance

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M

Maruti Insurance Customer Care

from Mumbai, Maharashtra

Jun 1, 2021

Verified Support

Dear Sir/Madam,

Greetings for the day!

Please share the policy number/engine number and chassis number on [protected]@mibpl.co.in for further assistance.

Thanks and Regards
Maruti Insurance

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Pandey.Amit's [Complaint's author] reply, Jun 1, 2021

Policy no- 12320928

P

Pandey.Amit

Jun 2, 2021

Didn’t receive any support

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Address: 12/9 Railway Border 1st Street, Cauvery Nagar, Saidapet , Chennai 600015

Dear Sir,

My car no TN09 BE 8500, yearly insurance going to end on 12th May 2021, how ever i paid next year insurance amount INR 7027 thr online on 7th May 2021.

Till today i have not got my new insurance renewal new certificate . Request you check and do the needful

Proposal No.
R[protected]

Royal Insurance

Thanks
Raveendran A P
[protected]

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I mail requests on [protected]@mibpl.co.in on 24 april to update my insurance policy till 2021 in m.parivahan. They given me the Ticket No: [MI[protected]]. I have given reminder and follow-ups on every 3 to 4 days but till today my policy is not updated online.I am really unhappy with the service.
My car no. Is GJ04DA0799. I request you to do needful.

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May 09, 2021

Updated by hmt246 I mail requests on [protected]@mibpl.co.in on 24 april to update my insurance policy till 2021 in m.parivahan. They given me the Ticket No: [MI[protected]]. I have given reminder and follow-ups on every 3 to 4 days but till today my policy is not updated online.I am really unhappy with the service.
My car no. Is GJ04DA0799. I request you to do needful.

May 11, 2021

Updated by hmt246 I mail requests on [protected]@mibpl.co.in on 24 april to update my insurance policy till 2021 in m.parivahan. They given me the Ticket No: [MI[protected]]. I have send 2nd mail on 3rd May and 8 may. I have given reminder and follow-ups on every 3 to 4 days but till today my policy is not updated online.I am really unhappy with the service.
My car no. Is GJ04DA0799.
You have send me a mail 1 day ago to resolve my complain but my policy is not updated online yet

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I am unable to contact them since, the NOs given are faulty. It is more than 10 days and no information from them. I am giving below their letter received on my Mail. [protected]@hotmail.com.
which says "NO Reply" I am deeply worried as to whether it is a fraud.
Please come back per return.

"[protected]@mail.marutiinsurance.in
Fri 4/23/2021 2:18 PM
Dear MS KAMAL NADIGANESH,
Congratulations.

The transaction for online renewal of your Maruti Insurance Motor Policy was successful.

Please note the below details for your future reference:

Vehicle Owner Name: MS KAMAL NADIGANESH
Vehicle: Alto800 LX
Amount Received: Rs.6477
Proposal Number: R[protected]
Transaction ID:[protected]
Reference No.: [protected]

You will be informed shortly once a policy is generated.

Please call[protected]/022/033/044) for any further queries.

Regards,
Maruti Insurance"

Maruti Insurance customer support has been notified about the posted complaint.

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May 07, 2021

Maruti Insurance Customer Care's response Dear Team

Please note soft copy of Policy already sent to customer as per customer request.

Maruti Insurance Complaints & Reviews

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Maruti Insurance reviews & complaints page 6

Repair of my car

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NCB transfer from old car to new booked car

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Actual loss amount not approval by the insurance company

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Regarding hesitation to approve the claim from bumper to bumper though the policy says

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On road assistance

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No update the expiry date & year in mParivahan

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Renewal insurance policy of my car RJ05CB1540

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Under value insurance booking (IDV)

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Claim Declining Due to Covid -19 lock down

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Access insurance Issue

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Insurance not Received after payment

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Highly unsatisfactory response regarding vehicle repair

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Soft copy not received

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Request for Favourable Discount on Policy Renewal Price

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Original Insurance Policy

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Nor approved As per actual damages

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Name endorsements in Policy

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Car Insurance - TN09 BE 8500

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Not Updated my insurance policy online on m.parivahan

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Non receipt of Insurance Document

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