Max Bupa Complaints & Reviews

Dear Sir/Madam,
I am requesting you formally for reconsideration of the reimbursement denial for Claim ID 2656637, pertaining to the medical treatment of my dependent, Vishal, under Policy Number [protected].
The delay in filing this claim with Niva Bupa was due to a prior submission process with my employer-sponsored group insurance. Please find the chronological details justifying the timeline of this request:
1. Initial...

Dear Niva Bupa Team,

I am writing to express my serious concern and disappointment regarding the recent automatic renewal of my health insurance policy, scheduled for renewal on 28th October. Despite the fact that I did not activate auto-debit instructions, the premium amount was debited from my credit card without any prior intimation, consent, or communication from your end.

This action not only violates the...

Sub:Please delete my Pan in IRDAI PORTAL

I KANDUKURI LAKSHMIJYOTHI, Recently I joined as a Niva Bhupa Health insurance agent on 03.10.2025.I didn't do any business that company.So please remove my Pan and send NOC to my mail id.k.[protected]@gmail.com...

Struggling since one and half month for claim reembursement of hospitalization of 2.5 lakhs claim ID 1071935...

I have a policy of Niva Bupa formerly known as Max Bupa. I cancelled the auto debit for which I received confirmation that it has been cancelled and i made payment from my other account. Now even the auto debit took place inspite of it being cancelled after 14 days and now they are not refunding. Earlier they said refund is processed then are continuously asking for more time. I am fed up of chasing them daily. Niva Bupa | Resolution of Service...

I had taken the health insurance from Max Bupa by porting out of my existing insurer HDFC ergo as I was assured of better customer service . Sorry to say this services are pathetic ... you call their helpline you get a recorded message we are under staffed due to covid restrictions. You arrange a call back the person calling you back is not interested in your concerns instead forcefully tries to sell you a top up plan . Being a max bupa customer...

A simple reversal request has not been completed after weeks of follow-up, a technical failure from max bupa has taken weeks of my time and after all the frustrating follow up the issue is not solved.

I see partial reversal to my credit card, the amount to be refunded is INR 22196 below is the screen shot, however the amount received is INR 16434, this is confusing and I dont understand what is going on, please have this corrected....

I am really disappointed to mention that I have not received any valid response from MaxBupa regarding my claim for hospitalization reimbursement.

Existing claim number - WEBDIGITAL_3789
Policy: [protected]

The claim amount for my hospitalization expenses is around 1.4 lacs and I am actually covered for 7.8 lacs premium right now as per policy.

It's a huge amount for me and I have been...

I took a health policy from nivabupa for a limit of 10 lakhs. But when I fell sick and applied for a cashless treatment at one of their network hospitals it was denied. Submitted claims for reimbursement but no reply. Can't even call from registered mobile number but when called from other numbers, received but not helping. Wouldnt recommend nivabupa for anybody. Call me. [protected]

My policy no. is[protected], I have already paid the premium amount of Rs.16660/-. Still, there has been a deduction from my account of Rs.15145/-
(Max Bupa Health Insurance Co Ltd/[protected] with UMRN HDFC[protected] on 07-Aug-2023)

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
07 Aug 2023 ACH D- MaxBupaHealthInsuran[protected] [protected] 07 Aug 2023 15, 145.00
05 Aug 2023 POS 498792XXXXXX2892 Niva Bupa [protected] 05 Aug 2023 16, 660.00

Hi, I would like to cancel my Max Bupa health insurance policy I've registered unknowningly. I also raised a ticket for cancelling the policy, but there is no response. So I would like to help me with this cancellation of this policy

My Self Anurag Praveen Upadhyay
Agent Code- MUM01103400
but due to some reason I am not working health insurance.
I totally focus my job .
So I Requested you kindly surrender my agency code and provide surrender status as soon as possible

Thanks & Regards
Anurag Praveen Upadhyay
mob- [protected]

Dear Team,

Please cancel my agency from maxbupa and issue Noc and remove my pan lookup status from IRDA portal.

Name Pavan
Agency code BAN00133287
INSURER MAXBUPA
CONTACT NO [protected]

Dear Sir,

Your agent Mr. Akash Verma has given alert call of premium payment of medical insurance. we always made payment before due date. your person doesn't have manners to talk to customer. You need to give training your agents about polite call handling.

Experience of talking to him was absolutely ridiculous. INSULTING WAY OF TALK TO CUSTOMERS.

feeling like i should change my mother's policy from niva bhupa to religare.

Regards
Pranali

The Head Grievances,

Niva Bupa Health Insurance Company Limited.
Subject: Representation towards the claim rejection under policy no. [protected] reported for claim no. 425919.Losing a spouse is hard enough.Dealing with grief after the loss of a loved one can be a incredibly difficult and deeply personal experience. But dealing with that grief in the face of a family dispute is not only stressful but can create irreparable family rifts.Family disputes when someone dies are not uncommon like in the accidental death of my husband. But the court of law has justified the accidental death of my husband and rejected the false and incorrect allegation made by the family members of my husband about my involvement.The Niva Bupa has taken the family dispute under the concept of misrepresentation and By ASKING UNNECCESORY DOCUMENTS and denied the legal rights under the Personal Accident policy as a nominee spouse of the deceased.
As advised i wil again approch modiji for justice in the matter on the following grounds:
1. The death of my husband was due to shock and hemorrhage as a result of injuries confirmed in the post-mortem report no. 298/2019 dated 17/03/2019.
2. The ICICI Lombard has settled the Owner Driver Accidental death claim no. MOT08629977 reported under the motor policy no. 3005/[protected]/00/000 under the mandatory and compulsory personal accident cover of the motor insurance policy.I being the wife and legal nominee under the policy as per the provisions of the IRDA Act, once again represent my case to the higher authorities for their review and settlement for justice in the mattter.
Unfortunately, My husband died in a Road Accident in July 2019 and I filed his accidental death claim under the said Policy. But they rejected my claim by asking unneccesory documents, pls help sir pls pls help, DOCKET NO 3753681
PLS HELP SIR bhaut ummed leke aye hu apke pass, NIVA BUPA OPEN FRAUD KAR RHE HAI WITH ME SAARE DOCUMENTS LENE KE BAAD B KEHTE HAI DOCUMENTS NHE DEYE.pls help sir pls mere madad kare pls mujhe insaaf delaye sir 🙏

This is with reference to Niva bupa Health Insurance Policy number:[protected], Claim ID-990858 of my wife(Mrs. Priyanka Gupta) Would like to inform you that whatever documents are provided to us by the hospital we already shared with Niva Bupa many times, now they are asking for additional information, so i visited hospital many times but hospital deny to provide the same, hospital saying we are not providing any additional information, what ever document required for claim we already provided, so if Niva Bupa required any document kindly contact with us, hence i inform to Niva Bupa, hospital not providing any additional document, if you required kindly contact with hospital, but after some days niva Bupa asking the same thing kindly provide additional information and denay to approve my claim.

It's almost 3 months since my claim is still pending, they are passing the days and asking the same statement again and again, no one supporting me, its humble request kindly look into the matter and take action on Niva Bupa.

Please find all the documents which I received from Hospital.

Waiting for a positive response.

Regards,
Anand Kumar
[protected]

Aditi Gulecha
Wed, 21 Sept, 22:24 (2 days ago)
to GRO

I am Aruna Gulechha. I am having a Niva Bupa (formerly called Max Bupa) Personal Accident Policy in my name. Here are the policy details:

Product Name (Plan): Health Assurance
Name of the Insured: Mrs. Aruna Gulechha
Policy No: [protected]

My concern is that I sent a mail to cancel the above policy on 10 Sept. I have received a confirmation call from customer care and they told me that the policy will be canceled within 7 to 10 days. It has been more than 10 days, and I haven't gotten any confirmation regarding the cancellation of my policy.

Being a Senior Citizen, I would expect that you would not make me wait for such a long period to get my issue resolved. I can't do follow-ups every now and then. Hoping that you would understand the urgency of the situation and would resolve my concern at the earliest. Thanks.

Last and final request going to file fraud case against max bupa

Claim id 840426

My father name is samuel rolston, his policy no . [protected] and claim id is 961942. My father has taken premium policy ( 1 coror). My father had accidantal case and he admitted in hospital 6 july 2022 and discharge 9th july 2022, the company niva bhupha neither give cashless facility nor give reimburse our amount.

Dear Sir,
I am renewing my Niva Bupa Policy nO. [protected] and my payment was deducted on 09 Jul 2022. . The Invoice No. is [protected]. Bank ref No. is 032664 and Payment ref No. is[protected]. Screenshot of the same is attached. But no email for payment receipt and Policy has not been received. My registered Mobile No. in policy is [protected]. Please issue my policy at the earliest.