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Max Bupa Complaints & Reviews

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Last updated Nov 20, 2022
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Max Bupa reviews & complaints(227)

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Struggling since one and half month for claim reembursement of hospitalization of 2.5 lakhs claim ID 1071935
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    Dear Sir,

    Your agent Mr. Akash Verma has given alert call of premium payment of medical insurance. we always made payment before due date. your person doesn't have manners to talk to customer. You need to give training your agents about polite call handling.

    Experience of talking to him was absolutely ridiculous. INSULTING WAY OF TALK TO CUSTOMERS.

    feeling like i should change my mother's policy from niva bhupa to religare.

    Regards
    Pranali
    Max Bupa customer support has been notified about the posted complaint.
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      The Head Grievances,

      Niva Bupa Health Insurance Company Limited.
      Subject: Representation towards the claim rejection under policy no. [protected] reported for claim no. 425919.Losing a spouse is hard enough.Dealing with grief after the loss of a loved one can be a incredibly difficult and deeply personal experience. But dealing with that grief in the face of a family dispute is not only stressful but can create irreparable...
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      This is with reference to Niva bupa Health Insurance Policy number:[protected], Claim ID-990858 of my wife(Mrs. Priyanka Gupta) Would like to inform you that whatever documents are provided to us by the hospital we already shared with Niva Bupa many times, now they are asking for additional information, so i visited hospital many times but hospital deny to provide the same, hospital saying we are not providing any additional information,...
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      Aditi Gulecha
      Wed, 21 Sept, 22:24 (2 days ago)
      to GRO

      I am Aruna Gulechha. I am having a Niva Bupa (formerly called Max Bupa) Personal Accident Policy in my name. Here are the policy details:

      Product Name (Plan): Health Assurance
      Name of the Insured: Mrs. Aruna Gulechha
      Policy No: [protected]

      My concern is that I sent a mail to cancel the above policy on 10 Sept....
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      Last and final request going to file fraud case against max bupa

      Claim id 840426
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        My father name is samuel rolston, his policy no . [protected] and claim id is 961942. My father has taken premium policy ( 1 coror). My father had accidantal case and he admitted in hospital 6 july 2022 and discharge 9th july 2022, the company niva bhupha neither give cashless facility nor give reimburse our amount....
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        Dear Sir,
        I am renewing my Niva Bupa Policy nO. [protected] and my payment was deducted on 09 Jul 2022. . The Invoice No. is [protected]. Bank ref No. is 032664 and Payment ref No. is[protected]. Screenshot of the same is attached. But no email for payment receipt and Policy has not been received. My registered Mobile No. in policy is [protected]. Please issue my policy at the earliest....
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        Your application for Health Insurance with Niva Bupa Health Insurance Company Ltd. Reference: [protected];

        We have submitted a proposal to you for health insurance.

        We have received a mail from you after 10 days of my premium payment that the premium is increased due to a " pre existing disease" I and my wife have. We are surprised and shocked to get this mail.

        Kindly explain on what basis you have alleged this pre existing disease.

        We look forward for an immediate response. We will be initiating serious action against the company in view of baseless statement.

        Krishnaraj K
        Max Bupa customer support has been notified about the posted complaint.
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          Totally a false promise making company at time of selling they will call you 100 times to buy product and make totally a wrong promises and gives a wrong guidance and at time of renewal they start you calling 45 days before and making you afraid that policy renewal amount will increase by[protected] so pay 2 years amount together, how middle class person will arrange all and they know everything but to achieve their selling target they will...
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          Hi,

          since i admitted in Yashoda hospital, I applied for cashless claim and it got rejected. I tried to contact customer care and raised a request (Service request No 8710808 - to know why my claim is rejected). After six days i received a message saying it is automatically closed but i didn't received a call from doctors or anyone else. I tried to reopen the service request on 08-June-2022 again but after customer care person...
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          Hi,

          I had a completely bad experience with Niva Bupa company. I asked for a portability option from my existing insurance to Niva bupa. They said we will cover all the disease from day one and when they came to know about hernia repair the employee calls me and says we cannot port your policy since you will pay less premium and you will claim more from us. You can do the repair from your previous insurance company and then come back to us.

          Why are they cheating people with the portability terms. If you want to play safe game then why using portability terms.
          Max Bupa customer support has been notified about the posted complaint.
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            I am writing this letter to bring attention to the unprofessional behaviour that i have faced from your Customer care.
            Name: Juhi,
            Mob: [protected] & [protected]
            She is very rude and using unprofessional sound. You can check recorded line, if you having.
            I am using Max healthcare policy since 2015 to till date. and i had recommend to all my relatives to take Max Health policies. i think i had mistake.
            Name...
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            I have paid for Policy premium on 10th of February 2022 and amount debited but my policy is not renewed. After 24th of Feb 2022 which is due date an auto debit transaction trigger too which cost me 590.00 Rs due to insufficient balance.
            I have e-mailed Niva Bupa several times and called several time but no satisfactory response from their side.
            Till date there is no update from their side
            following details about my policy-Policy...
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            Hi Sir,

            This is to bring into your notice on the challenge that I am facing with Niva Bupa in getting the refund done for the health insurance policy (Niva Bupa Health Insurance Certificate No. )which I had closed on 1 Dec 2021.
            Despite sending multiple follow ups I am not getting any response nor proper resolution.
            Could you kindly look into this issue on priority and help in taking this to closure.
            br...
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            I purchased the health insurance policy from niva bupa and renewed the policy for the last 3 years ahead of time. In Jan 2022 when my wife was suffering from COVID fever(102.8F+) and cough and she lossed all energy so as per doctor's instructions she admitted in hospital. In the first time when I tried to have the cashless claim they denied, Niva Bupa gave the region that COVID Fever is cured at home isolation no need hopitalization. I also tried in eimbursement mode but return same thing and rejected my Claim ID- 841907 again.

            Niva bupa Please do not to make fool of people in the name of health insurance policy and stop doing this fraud. I will not recommend this health insurance to any one.
            #nivabupa, #compalaint, #cheating
            Max Bupa customer support has been notified about the posted complaint.
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              I have a policy of Niva Bupa formerly known as Max Bupa. I cancelled the auto debit for which I received confirmation that it has been canceled . Now even the auto debit took place inspite of it being cancelled after 14 days and now they are not refunding. Earlier they said refund is processed then are continuously asking for more time. I am fed up of chasing them daily multiple issue has been raised and the same reply I get the has been...
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              The exevutive has misselled. the policy and got the claim rejected..and there is no one to hear about my complaint...staff is always ignoring calls
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                Hi Team,

                I am having Health Companion Variant 2 policy with Niva Bupa formally known as Max Bupa from past 3 years for my parents.

                Policy number: [protected]

                There is one minor surgery is going to happen on 03/03/2022 for my father in his hand in Manipal Hospital, Whitefield, I have contacted Niva Bupa for cashless claim but from morning to till evening I am struggling to get an approval in...
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                I had opted for Niva Bupa Health Insurance on 22nd January 2022.

                In spite of knowing all the health conditions health insurance was granted only to be cancelled after taking the entire amount (loan).

                The refund took 20 days to be initiated for transfer back to ICICI loan account. It will take additional 20 days for loan account closure.

                Who will bear the cost of EMI and Bank charges?
                br...
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