Maruti Insurance — claim issue

Address:

Durgapur, Bardhaman, West Bengal, 713213

This is regarding the Maruti Insurance which has been done for my Celerio Car . No proper claim approval is given ... If I have already paid bumper to bumper insurance and when my car gets damaged minutely why I am unable to claim it ????
Policy Number :[protected]/R73309737

Now if I have paid for insurance completely and telling me to speak to SBI general insurance for the claim settlement why so??? why you people are harrassing a customer ? When I called to SBI general insurance even they are denying to provide claim that means I have wasted my money in doing insurance . If this is not solved immediately I will definitely reach to Ombudsman process and file this against ... SBI agent name is Surojit to whom I have conversation. I need the money back if this is not solved . SWG Car is the dealer (Durgapur /West Bengal) from where i bough the car and at that time insurance was done by them after explaining and in the insurance letter its clearly mentioned about the claim procedure, so after reading and understanding the whole procedure I have spent money in insurance ...I need this problem to be resolved soon, otherwise things will become worst from my end .